ComplaintsforSchoolbelles, Inc.

• Initial Complaint

  06/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently visited the schoolbells, Richmond Road location, I feel I was treated very poorly by the store manager named Lori. On the website they have a lifetime guarantee on any items you purchased the website states if the item quality does not meet your standards, you can bring back and have it replaced which I attempted to do so I spoke with ****** the day before going into the store she told me all I had to do was bring the item and they would replace it when I arrive to the store. She said oh well you have to have an account with us I told her that I do not have an account when I talked to her on the phone the day before that info was not given to me, I feel the difference in on the phone and being in person is that she saw I was black, and that’s the reason I received the poor service I did.

  

  Business response

  06/12/2023

  Hello,

  We do have a policy in place for when store employees cannot find proof of purchase, the policy was not followed in this instance. We apologize for the inconvenience. Schoolbelles has a long standing history of servicing diverse school communities and we pride ourselves in providing a welcoming atmosphere for our entire student population. We apologize that you did not experience this on your most recent store visit.

  I would be more than happy to do some more investigation and find proof of purchase for you, so that the exchange can be made. Please email me directly so that I can get more information, as I was unable to find a customer account using the information you provided to the BBB.

  ********* ********* ***************************  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a customer of Schoolbelles for approximately 5 years. Both of my granddaughters attend an elementary school, St. Antoninus, in Cincinnati Ohio. Recently our school has elected to go with a different uniform offered by Schoolbelles. While shopping in the store, located at 5718 Harrison Ave, Cincinnati, Ohio I asked about returning the previous style uniforms I had purchased in advance of the school year. I noted that those same uniforms hung on racks in the store and so Schoolbelles most likely had customers from other schools ordering those uniforms. I was told by the clerk “I tried to return them but the computer/cash register will not permit it. I was told to contact customer service. I contacted customer service to return 2 brand new uniforms (tags still attached) because our school has elected to go with another uniform from Schoolbelles. I was told I could no longer return the uniforms regardless. I explained that over the past 2 years I had not been able to receive uniforms promised to be delivered before school began for my granddaughters mainly because of Schoobelles’ issues related to Covid(delay in manufacturing, etc.). I explained that I was advised to order early so the girls could have uniforms when school began. I attempted to contact our local BBB (Better Business Bureau), only to discover they had no information on the local Cincinnati store. I decided to contact the Cleveland BBB who did have information on the corporate office and many of the retail stores (except Cincinnati). I’m hoping you will be more reasonable and understanding than the Cincinnati Store and the Customer Service Dept. I think that due to the unusual circumstances of a school changing their uniform that a different return policy could be honored. I would like to return and be reimbursed for the 2 school uniforms. I would then be ordering new uniforms with that reimbursement. Please share a written copy of the return policy. Thanks for your help

  

  Business response

  09/26/2022

  Hello,

   

  You have 365 days to exchange items, with tags attached and proof of purchase. You have 90 days for a refund, with tags attached and proof of purchase. I see no notes in any of your orders, regarding previous attempts to return/exchange. Please email me directly to complete this transaction. ****************************

   

  -Stephanie Palmisano
  

• Initial Complaint

  09/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  21741861 from 7/28/21 Received email with confirmations and updates that are never accurate. Would like the remainder of the order canceled and all shipping refunded for the months of inconveince and neglect. I should be getting a complete refund in a timely manner for this mess but we do at least have the correct sweater now and I purchased a hair bow sep. in store. I had to go in the store (20 min one way, waited over 30 minutes for help just to exchange the wrong color/tagged sweater for the proper appropriate color. I ended up having to purchase a few used jumpers from another parent and have them altered to get us through the year. We went through this last year as well as some other parents. The school also knows this to be a common issue. I have never had such a horrible experience. Online, social media reviews are reflective of the same exp. Updated email shows still in production. We are close to 1/2 way done w/ the school year. We will stick with the used/altered jumpers.

  

  Business response

  09/29/2021

  Hello,

  I have processed a refund for the jumper that is on back order, in the amount of $42.52, it was placed on your Visa ending in 0415. I show that you never contacted our customer service department, prior to contacting the BBB, to request cancellation of your order. In the future, you may email *************************, or call 1-888-637-3037 if you have any questions about open orders. You placed the initial order on 7/28 and we shipped one jumper and one sweater on 8/12, so we are unable to refund the shipping charge for that.

  Please let us know if there is anything else we can do.
  

   

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