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ComplaintsforThe Parking Spot
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Oct 2nd 2023 I made a reservation for an uncovered parking spot check in 05/22/2024 & check out 06/01/2024. Confirmation # *********. Cost $ ******, paid by credit card ending in 1595. On 06/01/2024 when trying to exit the property the machine said insufficient funds after scanning bar code given by company. No one was there to help me get out the gate, so I was forced to pay amount the machine said $174.16. Than gate went up letting me out. The charge card used ended 9686. There has been no way contact any live person only Tex options I have sent them two request over last 39 days to refund the $174.16 to credit card without any communication from theParkingSpot **************************************. Phone ***********. I told them I would be contacting you.Business response
07/15/2024
Hello *****,
While reviewing our guests feedback, I noticed your message and wanted to take a moment to personally follow up with you. Thank you for taking the time to provide us with your feedback and I want to apologize for any inconvenience this may have caused you regarding the service you received while checking out at our facility.
Based on your feedback it appears that there may have been an error on our part while processing your parking charges. We have issued a refund on 7/14/2024 in the amount of $174.16 and have emailed you a copy of your receipt.
Again,I appreciate your feedback as your suggestions assist us to better meet and hopefully exceed your expectations as our valued guest. Moving forward please do not hesitate to reach out to me directly. I can be reached at ************, press option 0, ask for the manager on duty.
Thank you,*****************************
***********************************
Customer response
07/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.