ComplaintsforThe Gardens Apartments

• Initial Complaint

  07/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I am writing this complaint toward The Gardens Apartments for violating Fair Credit Reporting and Fair Debt Collection Practices Act, by sending me to collections over a paid for and completed balance. I moved out of The Gardens Apartments from my lease end on 12/28/2023, and received a statement summary bill on 01/11/2024, to the sum of $185.16. The statement summary also stated that the payment was covered and paid by **************** Following this statement on 01/30/2024, I also submitted payment to **************** reimbursing the claim payment of $185.16. Six months later on 06/24/2024, I received a letter from ***************** that The Gardens had sent this debt into collections, even though it had been covered and paid in full. This letter was dated on 06/18/2024.The Gardens' negligence of personal private and sensitive information has now resulted in hardships and potential credit damages to myself, and I am requesting correction to the debt to include deletion of the false debt, correction of information, as well as confirmation of correction and resolution.

  Business response

  07/15/2024

  Hello,

  Our collection agency, Pay ready sent correspondence about the account in question. I submitted all the information informing them that ********************* account has been paid for in full, and they stated they will submit a request to pull the account back from collections. I have also attached a copy of the Final Account Statement to reflect the $0 balance. It is not clear how or why the account has been reported, however we are currently in the process of having it removed.

   

  Thank you!

  Customer response

  07/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21953992
  
  I am rejecting this response because: While I understand that this account is in the process of being closed/removed, it has not been confirmed or validated that this has been completed yet. I am not going to accept this response until there is documented verification from The Gardens that the removal has been completed and it is shown that my credit will not/has not been impacted.
  
  Regards,
  
  *********************

• Initial Complaint

  05/02/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The Gardens apartments is in breach of contract. I have a signed contract stating that my garage is $65 per month, yet they demand I pay $85. My rent this month has been paid as per the contract, but they plan to start charging late fees.

  Business response

  05/10/2023

  This has been fixed. We have honored the $65. 

  Customer response

  05/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *******

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I move in at The Gardens Apartment in 2019 under different. owners and it was a great place to live. Very convent I work for DirecTV company, the apartment had a dish on every apartment, the Church I attend is five mins, away, I had neighbor living upstarts you wouldn't know someone live upstairs, they move out and a young man move upstairs with two roommates, same thing they were quite, those roommates left and some other roommates move in, then I can hear noise like a heavy object rolling around on the floor, as if the carpeting. Has been remove, I told the movement about it and they did absolutely nothing, I suffer those noise for three to four months, they kept me up at night, I have to go to sleep when they go to sleep, then the young man move out and left them up there, I told them to check my apartment for bugs, so my lease was ending in October, I told then I'm not going to renew my lease that is when they was escorted off the premises by the police, i was force to move out because I had to get this apartment before my lease was up and money was deducted for the electricity, and thy haven't, mailed the balance of $136.00 thy told that they've mailed it 3 times already, so far nothing had come to my mail from them? I need to be compensated for 4 month's rent and my security deposit, and the cost for moving plus pain and suffering.

  Business response

  03/13/2023

  FW: Complaint ID 19367561 ******* ********** ******* @ The Gardens<**********@goldoller.com>Mar 9, 2023, 3:52 PM (4 days ago)[email protected] see below.From: ***** ******* @ The GardensSent: Thursday, March 9, 2023 3:51 PMTo: [email protected]: Complaint ID 19367561 ******* OrtizFrom: ***** ******* @ The GardensSent: Thursday, March 9, 2023 3:10 PMTo: [email protected]: Complaint ID 19367561 ******* ***** Good afternoon,I apologize for the delay in getting back to you regarding this complaint. We have spoken with the resident several times, have contacted our accountant and a few times the resident has provided us the incorrect address to mail his refund.I am looking now and we fixed the address and he gave us the incorrect address the one we have on file is The address he has on your complaint is **** ****** **** *** ******* ** *****.When the resident called he only complained about his refund check he never spoke about having to move. This will not be refunded.Any questions please feel free to call.Thank you!

  Customer response

  03/16/2023

  Re: Consumer complaint # 19367561
  
  '*******@**********,com' via Dispute Resolution - Shared Inbox <[email protected]>
  Tue, Mar 14, 3:58 PM (2 days ago)
  to disputeresolution
  
  Sent from Proton Mail for iOS
  
  
  On Tue, Mar 14, 2023 at 8:42 AM, *******@**********,com <*******@**********.com> wrote:
  Good morning: ****** *****
  
  In reference to case # 19363561 pier to me moving the first week of October 2022 I call
  The Electric Company to inform them to turn 
  My power off that week, apparently they told me
  The Garden are responsible to inform them, I ask for my balance to told me how much I owe and I pay them in full up to the time I occupied that unit,
  After reading the letter you sent The Gardens
  continue to lie about me giving them the wrong address, when they have given the Electric Company my new address to send me a receipt 
  After they’ve pay the balance of October 2022 after I was already moved, They paid The Electric Company the end of October with my security deposit but yet couldn’t pay me my deposit, I still have get the total of $500.00. my full deposit, after all that time they send a check for $136.00 after I contact BBB.
  They have not honor the lease but by continue 
  To provide the BBB with false information.
  Thank you for your help.
  ******* A ***** 
  *************
  
  Sent from the all new AOL app for iOS
  
  
  Sent from Proton Mail for iOS
  
  '*******@**********,com' via Dispute Resolution - Shared Inbox <[email protected]>
  Tue, Mar 14, 3:59 PM (2 days ago)
  to disputeresolution
  

  
  '*******@**********,com' via Dispute Resolution - Shared Inbox <[email protected]>
  Attachments
  Tue, Mar 14, 4:35?PM (2 days ago)
  to disputeresolution
  
  Here’s a copy of the check they sent,
  Stated the reason for rejection, you can see from the 
  corresponding conversation the appointment was already 
  Rented with me still living in it,
  Therefore the Electric was paid with my security deposit, every 
  After I’ve move out,  
  
  Sent from Proton Mail for iOS
  
  
  On Tue, Mar 14, 2023 at 8:31 AM, out <*********@aol.com> wrote:
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩