Business ProfileforWilcox Communities, LLC

We were residents for 2 years. We had plumbing issues from day one and continued up until move out. The bills were never right as we were overcharged for several months and when brought to their attention we got a credit of almost $650. There was no records or explanation just $650 credit. We go to move out and we were charged almost $150 for a water bill. When brought to their attention again poof it magically went away. No backup no explanation. If this happened to us how many others is this happening to? Then we move to another apartment not even 4 miles away. Our plumbing fantastic. The water heats up right away as well as the water pressure is what it is suppesed to be. At ****** Farm we had the head plumbing guy out that said well ***** **** has a problem with water pressure. Do they? I mean 3.6 miles down the road depart into the heart of ***** **** we have water pressure like normal not like a cruise ship. The staff is friendly, until you want to move out. They kept our security deposit for one reason in which we told them about early on. I have a teenage daughter that used a bath bomb and they said it stained the tub and it had to be resurfaced. Nowhere in the lease that was signed did it say not to use bath bombs. I plan to file a BBB complaint as well as an Attorney General complaint. They still have no explanation about the bills and to top it off they knew we were moving out on 5/31, but told us on 5/7 you know you have to give a written notice of 30 days. Even though we were on a month to month. This delayed our move to the new complex which was much more accommodating and had no problem pushing the date back for us. The excuse given was they thought the new complex had to approve our registered service animal. They still have problems with the poor plumbing and water pressure as well as the length of time it takes to heat the water up. Luxury living is supposed to be elite not cheap.