ComplaintsforTeamTime, LLC

• Initial Complaint

  01/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid 114.98 for product I still have not received but have paid for. From Team Time LLC CEO ***** *******. It’s been 7 weeks when I received an email stating it was going to be shipped in 3 to 4 weeks that was December 2, 2023. On January 4,2024 ***** said in an email “I believe it should be shipped tomorrow or monday.” Now it’s been two weeks since ***** personally told me in an email my package was going to be sent. This week he will not return any calls emails or texts.

  Business response

  01/24/2024

  Dear valued customer,
  I hope this message finds you well. I am reaching out to provide you with an update on the status of your recent order, and I sincerely appreciate your understanding and patience in advance.
  Regrettably, we have encountered an unexpected delay in the shipment of your order, which was originally scheduled to be dispatched on December 26th. Unfortunately, a significant number of our items have been subjected to a random check by customs, resulting in an unforeseen hold-up.
  Our team has been diligently working to resolve this matter, and I have been in constant communication with customs authorities to expedite the release of your items. We are doing everything in our power to ensure that your custom gear reaches our distribution facility in Alabama as swiftly as possible.
  To mitigate any further delays, in the unfortunate event that we were not able to secure the release promptly, we proactively remadeover 100 orders within the a. Our commitment is to provide you with the exceptional quality you expect from us, and we want to assure you that every effort is being made to fulfill your order expeditiously.
  This means that your order, which was remade, should be shipped any day now. 
  I want to personally acknowledge that this is an unprecedented situation, and I am genuinely grateful for your understanding and patience during this time. Your satisfaction is of the utmost importance to us, and we are committed to delivering a product that meets our high standards.
  Please feel free to reach out if you have any questions or concerns. Your continued support means a great deal to us, and we are dedicated to resolving this matter promptly.
  Thank you for being a valued customer and for your patience on this situation.

  Customer response

  01/26/2024

  This is the same bogus response I got on January 9, 2024 as you can see with the attached document. Which I was patient about originally I get things happen but then we get no response emails for days and days.  It’s weird that I still don't have my product!  Never mind the fact that the business has not responded to any of my emails or calls for the past 10 days but for some reason can respond here. It is like I said originally my son season is just about over and I don’t want any product. It’s to late to for that, I just want my money back that they happily took from me. 
  

  Business response

  01/29/2024

  This order has been shipped as promised: USPS
  **********************

  We explained the situation to the customer multiple times. We will also be shipping the orginal order that was held up in the shipping process which was out of our control. We called both DHL and customs multiple times a day in order to get this out. We ended up remaking over 100 orders and paying for all of the remakes and shipping. We also will be shipping double the number of products. 

  We understand the frustration as we were frusterated as well.

   Thank you again for your patience and understanding as we resolved this challenge. 

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a jacket on 11/29/23 with a 3/4 week delivery. 1/9/24 i emailed to find out where my order was. ***** emailed back informing me it was caught up in customs and would get released that day 1/9/24 and send out the next day. If not, then he would be remaking the orders I emailed saying instead of remaking my order, please refund my $54.99. The jacket was for wrestling and the season is coming to an end. I have emailed multiple times with no response from *****. Here it is 1/24/24 almost 8 weeks later and no Refund,Jacket or a response from *****. All i want now is a refund.

  Business response

  01/24/2024

  Dear valued customer,
  I hope this message finds you well. I am reaching out to provide you with an update on the status of your recent order, and I sincerely appreciate your understanding and patience in advance.
  Regrettably, we have encountered an unexpected delay in the shipment of your order, which was originally scheduled to be dispatched on December 26th. Unfortunately, a significant number of our items have been subjected to a random check by customs, resulting in an unforeseen hold-up.
  Our team has been diligently working to resolve this matter, and I have been in constant communication with customs authorities to expedite the release of your items. We are doing everything in our power to ensure that your custom gear reaches our distribution facility in Alabama as swiftly as possible.
  To mitigate any further delays, in the unfortunate event that we were not able to secure the release promptly, we proactively remade over 100 orders within the a. Our commitment is to provide you with the exceptional quality you expect from us, and we want to assure you that every effort is being made to fulfill your order expeditiously.
  This means that your order, which was remade, should be shipped any day now. 

  I want to personally acknowledge that this is an unprecedented situation, and I am genuinely grateful for your understanding and patience during this time. Your satisfaction is of the utmost importance to us, and we are committed to delivering a product that meets our high standards.

  Please feel free to reach out if you have any questions or concerns. Your continued support means a great deal to us, and we are dedicated to resolving this matter promptly.
  Thank you for being a valued customer and for your patience on this situation.

  Customer response

  01/25/2024

  He just sent the reason why things are late. Same email he sent us on the 1/9/24 with no response since until i put a complaint in with BBB. The wrestling season is over. This order should have been here by end of Dec. not Feb if it actually gets sent. I sent mutliple emails asking for a refund no need to remake.

   

  Customer response

  02/01/2024

  i am not home till Tue and want to make sure the package came in 
  
  

  Business response

  02/01/2024

  The package was delivered.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered my stuff through TeamTime on 22 December 2022 with a cost of $149.96 and I still have not received the tracking number. I have contacted the CEO ***** ******* several times and he assured me that they would recreate my order and send me the tracking number no later than today 21 March 2023. As of right now my order has been in for 90 days and I still have not received it. I would either like my order or my money back which I have gotten neither. My order number is ****.

  Business response

  03/27/2023

  Hi,

  First off, we appreciate your patience as we worked through getting this matter straightened out. 

  It appears that the order was lost after the first time producing it. This is why we remade and rushed the product to you as soon as we were made aware of the situation. 

  All of the items are hand sewn from scratch where the ink/designs are dyed directly into the fabric of the garment so they will never fade. This process takes a little time.

  We have shipped the remade products via FedEx. Here is the tracking number: ************

  We are excited to get the order to you and are grateful for your business. 

  Thank you.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered 12/30/2022. See attached photo. Ordered over $400 dollars of custom baseball gear. 4 of the items came in the wrong colors (green and orange). This was an issue with an earlier order but that was not Team Time’s fault. This order was after the colors had been corrected and is 100% the fault of TeamTime. I have attempted to contact Tyler McCourt, TeamTime CEO, with no response.

  Business response

  03/06/2023

  ******, 
  
  ******, the head coach, and I have been in communication this entire time. He is the main point of contact for the team, ***** ****** High School Baseball, which we made all of the gear for.
  
  We are remaking the gear as discussed and have communicated with you through the entire process. 

  There have been 39 orders placed from this team and we have adjusted and corrected every item that there was an issue with. The coach initially gave us the incorrect colors so we have been remaking the gear for the team. 
  

  This order is still being remade as discussed and will be shipped shortly. 

  I appreciate your feedback and understanding. 
  

   All of the clear communication has been attached. 

   This is the first time that we have been made aware that they did not want the replacements as discussed. 

  Thank you and hope that all is well. 

  Customer response

  03/09/2023

  I accept the business's response to resolve this complaint. Items were delivered today. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩