Business ProfileforKing Collision Auto Repair Motor Co

On 10/3/2023, King Collision collected a $500 ‘deductible’ from me and then charged an additional $500 ‘deductible’ to my insurance company on 10/4/2023 even though my car was not repairable. I went into the repair shop to settle my bill and my insurance agent spoke directly to the shop in order to verify the exact amount of money owed. After the shop finished speaking with my agent, they struggled for the next 30-40 minutes figuring out how much money I owed. The employee then verbally told me what was owed and had me “punch it into the calculator app on [my] phone”. He says “Take that number and add $500 for the deductible”. When I finally check out, I ask for a detailed receipt. The next day I get an email from my agent saying that there is a problem and the shop has not released my car. I assumed it was just a misunderstanding, so my agent and I called the shop. The shop then demands an ADDITIONAL $500 ‘deductible' in order to release my car. This is NOT what was discussed on a recorded phone line with my agent the day before. This is NOT the amount of money that the salvage/ towing company was told. This is NOT the amount of money that I clarified with the body shop directly in-person the day before, nor is it correct according to the receipt that they gave me. When my agent confronted the shop as to 1) Why I was being charged a deductible at all for no repair work and 2) Why the bill was still incorrect after speaking with them directly, their reply was, “It’s just semantics.”, before laughing and hanging up on me and my agent. The shop is legally entitled to zero deductibles and they have collected 2: one from me and one from my insurance company. If it was done accidentally out of ignorance, then fix it and refund the money. If it was done intentionally, then it is insurance fraud.