ComplaintsforM Work Auto Body Shop and Collision Repair Center
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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July ******, my 2020 ***** was damaged due to me running over a tire that had blown from an 18-******* truck.I reached out to M Work for repairs, and they began the repair process. Everyday for the last month they have been giving me the run around about my vehicle. First, they blamed the insurance company then they blame the company they were purchasing my parts from. For two weeks they promised me a loaner. Yesterday M Works provided me a piece of junk for a loaner car and was told my part should be in soon.Something told me they were lying, so I contacted the parts company and they told me the part was just ordered 4 days ago and the shipping wasnt paid, so the part is still not shipped, Also M Work told me the lead time was 2 week for the parts and the parts company told me they have 4 in stock.Im filling this complaint to prevent anyone else from using this company.Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 25, 20** I was involved in a car accident. I was hit, and after the accident the other driver was cited and I was taken to the hospital. The police had my van towed to a local lot. The next day I received a call from a person claiming to be from the other driver's insurance company, Progressive. She asked me to release my car to them. I did. Later, I found out this person worked for M Works, and they have had my van ever since. Progressive has been trying to get the van since July 1, and finally, on August 2, received a bill from M Works for $12,000 for storage and other fees. This is after M Works sent the wrong forms to me twice, and have refused for weeks to give the correct paperwork. I filed a police report against M Works on July 12, 20**, #**-1181. Over the past several weeks I have tried calling M Works several times, but ******* the person who they tell me I need to talk to, is never available, and has a full voicemail. This whole situation resulted from fraud, and has continued without resolution. My claim with Progressive has been held up because of their lies and refusal to cooperate. The officers at the scene, the employees at M Works on June 26th when I dropped off keys and cleaned out the van all told me the van was most likely totaled as all air bags deployed.Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was in an auto accident on 1/9/24 due to in climate weather. Allstate, my insurance company, had my vehicle towed to one of its preferred repair shops. The repair shop let me know on 1/10 that they would not be able to repair my vehicle for 6-10 weeks due to staffing issues and cars already needing repair. M Works, called me on 1/10/24 saying that they would be able to repair my vehicle in 10 days, provide a loaner vehicle while mine was being repaired and accept my Allstate Insurance as payment. This repair shop towed my vehicle on 1/10/24 and I did not hear back from them until 1/15/24, despite leaving voicemails. On 1/15/24 the repair shop said the vehicle was a total loss and was reporting it to my insurance company. I called the repair shop repeatedly with no response because my insurance company had never received anything from this shop and was not even aware that they had removed it from the first repair shop. Finally on 1/22/24 the insurance received the proper documention of the total loss and a claims adjuster from Allstate went to examine the vehicle. The adjuster agreed with the findings and asked for an invoice for storage fees and the estimate. Allstate was given a bill of $5,000.00 for storage and misc fees and explained that they were excessive and could not be paid. The owner of the shop said he would accept insurance reasonable and customary rates if he was put on the insurance list of preferred shops. The adjuster explained that is not how it is done and he refused to adjust the bill. The storage fees are outrageous and if they would have supplied my insurance company sooner with the paperwork, the vehicle would not have been there that long. The owner stated he is in the business of making profits. Very unethical company.Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This place has had my car for 2 months. They continue to lie about what's going on and when it will be done. They've said they're ordering parts 6 times in the last 8 weeks. They're lying, committing fraud, and essentially stealing my car. I'm ready to sue.Business response
12/06/2023
complaint ID 20961276
We at M Work deeply regret the inconvenience caused by this news. We understand that waiting for your beloved car to undergo repairs can be a challenging experience for our valued customers. As an automotive repair company, we highly value your feedback.However, during that period, our business operations were exceptionally busy, and repairs had to be scheduled based on the order in which vehicles arrived. Unfortunately, we were unable to address the maintenance needs of your car promptly. However, I assure you that we have exerted our utmost efforts to expedite the repair process, ensuring that your beloved vehicle has been successfully repaired in the shortest possible time.
In light of the situation, we would like to offer you a $50 fuel card as a gesture of goodwill. We appreciate your understanding and patience.
Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Car was damaged in accident. M works picked up for repairs $9374.00 Damages. Owner continuously lied about repairs and parts would not release car. 6/30 car was suppose to be finish, while driving notice repairs not done. M works threaten to take car back. Car was taken 7/3 and estimate of repairs, damage during and damage not repaired totaling $3221.00Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My truck was towed to M Works on Monday, January 16, 2023 due to vandalism and covered by State Farm insurance. There was a lengthy delay in repairs due to a nationwide parts shortage, which I was made aware of, understood and have no problem with. My problem comes in after the parts to my truck have all been received and it has been repaired. **** from M Works has given me several different stories and then given State Farm different ones. All I want is my truck completed and back to me. On Thursday, March 2, **** told me all work was competed and it was waiting to go to paint and it should be ready for me by March 7 or 8. On Wednesday, March 8, **** told me that my truck still had not gone to paint and it should be going that day and it would be ready by Friday, March 10. On Friday, **** said my truck still hadn’t made it to paint but should be in there Monday, March 13. When I spoke to **** late afternoon on Monday 3/13 he said my truck was still sitting there with the door handle off and primer on the door. I called my insurance company and they called the shop Tuesday morning (3/14) and **** told them, that it had already been to paint and there was a run, so they had to send it back to paint. Sending to paint is basically one booth over in their shop also. It’s not another shop or anything. I’m very frustrated that I continue to get lied to and my insurance company says they just take the word of the shop. Well, the shop was also one of the insurance company’s select shops and was supposed to provide me an estimated completion date and never did that either. State Farm doesn’t seem to care and the shop/**** are content to continue to lie to me. I just want my vehicle repaired and returned. I have been more than patient and don’t know what to do at this point with all the different stories I am getting plus what **** is also telling State Farm 5 minutes after he tells me something different.Business response
03/15/2023
Hi, I`m the production manager ****, I called customer and explain to him why this take longer then we expected. He will get his car back this week.
Customer response
03/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this issue. However the vehicle was done at the agreed upon time but the work was not up to my standards or the shops. They gave me a loner vehicle and said they would resolve the issue by the 22nd of march. I picked my vehicle up today and they held there word. I am happy with the work
****** *****
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Contact Information
4650 Kenny Rd
Columbus, OH 43220-2705
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.