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Business ProfileforThe Huntington National Bank
Current Alerts For This Business
Additional business information
At-a-glance
Customer Complaints
1,145 complaints closed in last 3 years
331 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 41 S. High St - Corporate Headquarters, Columbus, OH 43287-0001
- BBB File Opened:
- 1/1/1921
- Years in Business:
- 158
- Business Started:
- 1/1/1866
- Accredited Since:
- 1/1/1921
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Huntington Bank
- The Huntington Investment Company
- Huntington National Bank
- Business Management
- Ms. Sue Roberts, Vice President of Customer Advisory
- Mr. Stephen Steinour, Chairman/CEO
- Ms. Kelly Wogan, Sr Vice President, Customer Advocacy
- Ms. Lori A Kaufman, Vice President
- Contact Information
Principal
- Ms. Sue Roberts, Vice President of Customer Advisory
- Mr. Stephen Steinour, Chairman/CEO
Customer Contact
- Ms. Sue Roberts, Vice President of Customer Advisory
- Additional Contact Information
Fax Numbers
- (888) 987-9153Other Fax
Phone Numbers
- (614) 331-9318Other Phone
- (614) 331-1658Other Phone
- (888) 987-9153
Customer Complaints
1,146 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 6/20/2024 I received an alert that my account was charged a $25.00 Fee. I called the bank immediately who acknowledged the fee and stated my checking account was changed. Changed without ANY consent from myself. I ended up having to wait several days until a manager came in to reverse the fraudulent charge.
It is now 7/8/2024, I have requested in writing multiple times a detailed log of who and when this employee not only accessed but changed by account without my permission as this is a risk of identity fraud . I requested it first from the customer advocate Mrs. ******** She then passed me off to a Mrs. ******** who continues to not only ignore my concerns but also has delayed divulging ANY information into their employees accessing accounts without reason while also changing them without customer consent. She continues to state "Your concern remains under review"...
Meanwhile I already received an email from ******************* legitimately stating my account was changed to a different type and that she could not find a single signature of mine, anywhere--Well, that would be because I didn't authorize it...
So here we can see the game that is being played--Under review for an event that occurred 18 days ago in which a customer advocate already stated the issue. Common sense tells you they know exactly what took place and now are trying to cover it up or they hope I just go away ...I will not play anymore games.
I am actually in process of having Huntington served for this lack and delay is a very concerning and dangerous scenario. I would strongly encourage anyone else who is dealing with this abuse reach out the ************************************ as this is unacceptable. We pay their bills and do not have to put up with this. I will upload the emails here in the near future
Customer Reviews
385 Customer Reviews
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Most Recent Customer Review
Agnes T
06/27/2024
The Huntington National Bank Response
07/02/2024
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