ComplaintsforXO Beauty Supply
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
*Date of transaction- 10 March 2023 *Order # 1055; tracking #**** **** **** **** **** ** *Order total- $98.00 *Business commitment - website states free shipping for orders over $50.00; purchase order fulfillment *Nature of dispute- My order consisted of honey almond conditioner ($35.00) and Nairobi braid n shine gel (3) total $57.00. I did not receive the (3 quantity) Nairobi braid n shine gel. In addition, I was charged $6.00 for shipping. *Steps towards resolution- I emailed the company informing them I received the conditioner but not the gel. The company respond inquiring about the condition of the shipping box and if it appear tampered with. I responded no and sent photos of the box with the conditioner and packaging in it’s original state. I also explain the box is too small to accommodate in addition three gel containers. The contact person asked if I wanted them to ship the missing products. I responded yes, please ship the gel products. At some point, I asked for a tracking number. However, I did not get a response with that information. Emails were back and forth from 18 March to 2 July. During that time, I also sent a handwritten letter regarding this issue. I have been clear with the company that I prefer the products instead of a refund. However, at this point I will accept either.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.