Business ProfileforMalynn Made Inc.

A contract was signed with Malynn's company on April 15th, 2022 to add a small additional bathroom to our house. Work was supposed to be started on or before June 10th, 2022. She estimated a small project of this nature would take ~3 weeks which would result in the project finishing by July 1st, 2022. We informed her we plan on putting our house on the market the beginning of August. A deposit of $11,055 was provided to her company. The original start date was not met. Over the course of the next month, multiple deadline were not met. The project did not start until July 28th. Things deteriorated from there when it was found out that she did not do her due-diligence to look at our plumbing before estimating the job which resulted in possibly $4k-$20k more to bring our grandfathered septic system up to code. Plans for a bathroom were aborted on August 9th. At this point a smaller project of having the space turned into a walk-in closet was agreed upon. The financial details were not yet parsed out. On August 17th an argument over the cost ensued with Malynn over the unreasonable cost of the project. She informed us that she is a "high-end" contractor that does "high-end" work with normal project sizes of $80k. She cannot scale her business with projects < $10k. Some money was deducted from the original cost and Malynn required an additional $745 to continue working on the project as she needs to pay her workers. We paid this cost since we were well behind schedule for listing our house. Work continued slowly and she claimed work was finished on August 26th without viewing the results. As it turns out, she never paid any of the people who worked on our house, did not complete all the agreed upon items, and the quality of work was not professional-grade, let alone "high-end". We ran out of time for them to to fix all of the problems. We are seeking a refund of $5k which would result in the incomplete project costing us a $7k.