ComplaintsforThe American Institute of Alternative Medicine, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My wife and I agreed to pay fees for our daughter (*****) other student costs (estimated) in the amount of $5079 as outlined in the **** Tuition & Fees Acupuncture cost sheet, attached below.
***** started classes in October 2023 and we began making monthly payments of $638.77 to cover the cost. The school is now saying textbooks are additional and were NOT included in the agreed upon amount. We say all her textbooks, laptop, supplies, uniform, medical exam, Hepatitis B vac, clean needle technique exam and verification, NCCAOM exams and fees listed in the $5079.00, as agreed unless there was a cost increase.
As we have no breakdown of what the additional costs are for, were not inclined to want to pay.
Last week ***** was given an additional invoice for $697.84 by Financial Aid clerk "*************************" with no explanation other than due by July 3rd for text books or she would be discharged from school.
We feel they are taking advantage of us, upsetting ***** and threatening to discharge her from school. ***** has tried to resolve this issue and asked that we call the school, however, the financial aid person (*************************) indicated she wont take phone calls and will only respond to email.
We would like an itemized list and explanation as to exactly what went up and how they missed their estimate so far and are we to expect additional non covered fees in the future?
Business response
06/24/2024
Date: Monday, June 24************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(53, 53, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">2024
To:
Better Business Bureau
From: ************************;
RE:
*******************************;
To Whom It May *************************** dir="ltr" style="line-height:1.38;margin-left: -0.9599999999999937pt;margin-right: -11.280000000000086pt;margin-top:18.96pt;margin-bottom:0pt;">It has come to my attention that ****************** has a complaint about the billing charges for the Acupuncture Program here at ****. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">would like to address ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">each ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">concern separately please see ************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">below************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
1. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">My ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">wife and I agreed to pay fees ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">for ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">our daughter (*****) "other student costs (estimated)" In the amount $5,079.00 ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">as out ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">line in the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">alAM ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">"tuition and fees ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">- ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">acupuncture************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">" ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">cost sheet ************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">attached below************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
The tuition and fees that were discussed in the initial paperwork only include the section under Tuition & Required Fees. The documents provided during the initial appointment indicated the total cost to be covered was $65,870.00 which ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">is ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">same ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">as in the section attached. $65,370.00 plus $500.00 for the additional laptop************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">The ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">cost of ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">**** Video Disclosure Course of ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">$25.00 ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">was removed************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
The first year which included Fall 2023, Winter 2024, and Spring 2024 had a remaining balance in the amount of $5,748.99************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">We ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">provided two different ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">options ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">to pay ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">this ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">balance************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">The first ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">was ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">to pay this amount up front on the fifth day ************ style="font-size: 11pt; font-family: "Times New Roman", serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">which ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">would have been October 8, 2023, or ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">to ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">make 9 consecutive payments of $638.77************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Katie ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">and her parents decided ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">on ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the monthly ************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">payments.
The second year which includes Summer 2024************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Fall 2024, and Winter 2025 will have a ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">remaining balance of $1,438.99 and the payments for 9 months would be $159.89************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. At ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">this time************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 11pt; font-family: "Times New Roman", serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">was reaching ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">out ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">to the student to complete the second************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">-************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">year documents and discovered that ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the student had added books to her account in the amount of $627.64 during her first year************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">left a voicemail message ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">for ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">this student to ask her ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">how ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">she wanted to handle the balance of the books and offered to include this amount into her second************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">-************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">year ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">payments. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">If the student ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">had agreed to include the balance of $627.64 ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the payments ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">would have been $229.63 for ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 12pt; font-family: "Courier New", monospace; color: rgb(54, 54, 0); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">9 ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">consecutive months instead of $159.89************ style="text-indent: 1.68pt; background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">When I left the voicemail************ style="text-indent: 1.68pt; background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I had requested an answer by July 3rd because the new quarter would begin on July ************ style="text-indent: 1.68pt; background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">7th.
The third year************ style="font-size: 11pt; font-family: "Times New Roman", serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">which will include Spring 2025, Summer 2025, and Fall 2025 the student will ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">have a ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">credit ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">on ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the account of $2,160.98. She will be provided ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">with a ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">check in the amount ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">of $386.66 for Spring 2025, $1,186.66 for Summer 2025************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">and $587.66 for Fall 2025************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
2. As we have no breakdown of what the additional costs are for************ style="font-size: 9pt; font-family: "Times New Roman", serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">we're not inclined to want to
pay.
The ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">other Student ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Cost ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Associated with Program (estimated) ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">is ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">provided in the catalog ************ style="font-size: 11pt; font-family: "Times New Roman", serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">(************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">which ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">have attached) shows ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">additional cost of $1,959.00 for books************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">On ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the Payment Summary which is given at the initial appointment also shows the book cost as a separate ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">charge. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">This is evident when adding all costs together and the book ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">cost ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">is not included in the ************ style="font-size: 8pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">calculation************ style="font-size: 8pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
3. Last week ***** was given an additional invoice for $697.84 by Financial ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Aid ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">clerk "************************************* style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">" ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">with no explanation other than due by July 3rd for textbooks or she would be discharged
I did leave a voicemail for ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">student explaining that she added the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">books************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">and ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">would need to include the amount of $************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">627.64 ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">to her second************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">-************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">year payments or she could pay that up front instead************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I never indicated or stated she would be discharged ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">from ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the institution at any ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">time. Actually, with my permission Mr. ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">***** ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the Financial Aid Officer asked ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">if we ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">could leave ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the $627.64 until ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">3rd year ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">when she ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">would receive her credit ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">checks ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">to pay it then. I agreed that this would be a good solution to ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">take care ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">of the extra $627.64************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
4. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">We ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">feel they are taking advantage of us, upsetting ***** and threatening to discharge her ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">from school************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">***** has tried to resolve this Issue and asked that we call the school, however************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">, ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">financial aid person ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">(************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">*************************) indicated she won't ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">take ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">phone calls and will only respond by email************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
***** came in and met with ************** and ************** even called the father on the phone to discuss this matter************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">It seemed that everything had been taken care of and that no ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">further ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">steps were needed************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Again, ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">I ************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">have never indicated or stated that the student would be ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">discharged due to this balance************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(54, 54, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
5. We would like ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">an ************ style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Itemized list and explanation as to exactly what went up and how they ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">missed their estimate so far and are we to expect additional "non covered fees" in the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">future************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
The Other Student Costs Associated with Program (estimated) has been attached It Is very possible that this student will need additional books for the next 6 ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">quarters ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">which would be out of pocket. In addition, there are other charges under this section that ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">the ************ style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">student may ************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">incur************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">. ************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(51, 51, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">Please see the attached document for more information************ style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">.
Sincerely************ style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline; white-space-collapse: preserve;">,
************************;
Director of Financial Aid
Customer response
06/26/2024
Complaint: 21872897I reject because my questions were not answered. June 26, 2024
BBB: Please use my attachment as it is formatted as is necessary to obtain numbered responsesS!
We respectfully request that you respond to each of the following issues and number themas they appear in the list of questions below, so there will be no confusion as to which specific issue you are addressing:
List with (with cost for each) in section (a) below for the specific textbooks WHICH ARE covered in your Approximate cost of textbooks and reference books described in the Other Student Costs that total $1,5959.00 as outlined on you Tuition & Fees cost sheet below;
Covered book $ Cost of book
List, with a cost of each, the specific textbooks or reference books NOT covered in your Approximate cost of textbooks and reference books above;
Book $ Cost of book
As future increased costs occur, are you willing to provide an itemized list for each item NOT COVERED as above, along with a tally sheet for items that ARE covered on your Other Student Costs (estimated) handout we received and agreed to upon enrollment at AIAM?
Yes or No
If itemized list is not provided as requested, what specific actions will be taken against my daughter?
Action
Respectfully,
***********************
Regards,
***********************Customer response
06/26/2024
Complaint: 21872897I reject because my questions were not answered. June 26, 2024
BBB: Please use my attachment as it is formatted as is necessary to obtain numbered responsesS!
We respectfully request that you respond to each of the following issues and number themas they appear in the list of questions below, so there will be no confusion as to which specific issue you are addressing:
List with (with cost for each) in section (a) below for the specific textbooks WHICH ARE covered in your Approximate cost of textbooks and reference books described in the Other Student Costs that total $1,5959.00 as outlined on you Tuition & Fees cost sheet below;
Covered book $ Cost of book
List, with a cost of each, the specific textbooks or reference books NOT covered in your Approximate cost of textbooks and reference books above;
Book $ Cost of book
As future increased costs occur, are you willing to provide an itemized list for each item NOT COVERED as above, along with a tally sheet for items that ARE covered on your Other Student Costs (estimated) handout we received and agreed to upon enrollment at AIAM?
Yes or No
If itemized list is not provided as requested, what specific actions will be taken against my daughter?
Action
Respectfully,
***********************
Regards,
***********************Please use attached form as it is formatted correctly!
Business response
07/01/2024
AIAM
American Institute of Alternative Medicine
Date: Wednesday, June 27, 2024
To:
Better Business Bureau
From: ************************;
RE:
*******************************;
To Whom It May *************************** dir="ltr" style="line-height:1.38;margin-left: 0.7199999999999989pt;margin-right: 29.279999999999973pt;margin-top:18pt;margin-bottom:0pt;">I understand that there are additional questions from ********************** initial complaint. I will address each concern separately as before please see below.
1. Cover Books
$Cost of book
See attached Book List provided in the fall quarter.
2. List, with a cost of each, the specific textbooks or reference books NOT covered in your "Approximate cost of textbooks and reference books" above. $Cost of book
See attached Book List provided in the fall quarter for the remaining books needed to complete the program. Note: Future quarter book lists are subject to change and will be posted when they are available.
3. As future Increased costs occur, are you willing to provide an itemized list foe each Item NOT COVERED as above, along with a tally sheet for Items that ARE covered on your "Other Student Costs (estimated) handout we received and agreed to upon enrollment at alAM.
I have attached the Enrollment Agreement which provides details of the charges during the Acupuncture Program. Also, included is the catalog page in the Fall 2023 catalog which matches the Enrollment Agreement. I have provided all itemized lists needed.
We're transforming healthcare.
Address *************************************** Columbus, OH 43229 Phone ************ | Fax ************ | Email ************* Website aiam.edu
AIAM
American Institute of Alternative Medicine
Sincerely,
Luffie Treewer
************************;
Director of Financial Aid
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.