Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Garrett Custom Carpentry L.L.C. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGarrett Custom Carpentry L.L.C.

    Carpenter

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Specializing in Trim & Finish Carpentry.

     

    Products & Services

    Specializing in Trim & Finish Carpentry.

    Business Details

    Location of This Business
    Columbus, OH 43214-7506
    BBB File Opened:
    8/26/2014
    Years in Business:
    9
    Business Started:
    8/26/2014
    Business Management
    • Mr. Donald Ray Garrett, Owner
    Contact Information

    Customer Contact

    • Mr. Donald Ray Garrett, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    We gave Don G****** of Garrett Custom Carpentry a deposit of $1,740 on 5/11/2023 towards the construction of a custom built fireplace surround with 2 base cabinets and shelves. He said he would order the materials, which would take about 2 weeks. On 5/23 Don sent a text that he had received the materials, would start working on the project at his home on 5/24 and then come to our house on 5/30 to install & complete the project. On 5/29 he texted that he wasn’t coming on 5/30 but would come on 6/1 instead. He came on 6/1 but only measured and drew pencil lines on the wall and said he would be back on 6/5. Don didn’t show up on 6/5 or call or notify us he wasn’t coming. After I texted him he finally responded & said he would be coming on 6/8. We texted him on 6/7 to confirm he would be here on 6/8 & he said he needed more time & he would come on 6/9. He didn’t show up on 6/9 and once again no call or text. He finally responded to my text, said he was sick and would come on 6/12. Don finally came on 6/12, installed one partially completed pre-built cabinet with no doors, and said he would be back the next day. On 6/13 Don sent a text at 8:55am that he would be at our house in 15 min. At 10:40am he hadn’t arrived yet & after I texted him, said he was going to ****’s then would be at to our house. He never came so I texted him again. He finally texted back at 3:00pm saying he was sick and couldn’t come. He said he couldn’t come until 6/15 now because he had to get new brakes on his truck but he guaranteed he would come 6/15 & 6/16. He came on 6/15, calked around the partially finished cabinet he had already attached to the wall, cut a few pieces of shelving but didn’t install them. He said he wanted to paint them at his shop so he would be back the next day on 6/16 and install and finish the cabinets & shelving on both sides of the fireplace. When he didn’t come on 6/16 we tried to call but no answer so I texted him on 6/19 that we wanted our deposit returned to us.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julia E

    5 stars

    08/06/2023

    Don did a great job installing my baseboards. Almost 700 linear ft. of baseboards. He caulked and painted and they look great!

    Local BBB

    BBB of Central Ohio

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.