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ComplaintsforTechcraze LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Dissatified with a product. Went back to business same day to seller said they will not take it back. product cost $1600. Purchased on 10/29/21. Order #************. Costumer talked to ****. Iphone 13 pro max. Through a leasing company *****. Fast battery drain, 70% to 30% in 3 hours, phone location wrong, speaker a weird. Contacted ***** about dissatified and they contacted business and they weren't able to help them. ***** told me that their hands are tied. ***** said cancel or get new phone from business.Business response
11/09/2021
Customer purchased this item through a leasing company. We would not be able to return the item through our store. We offered to help ******** contact the leasing company to help him make a refund. ******** refused and stormed out the store. We attempted to contact ******** multiple times but he ignored our attempts.Customer response
11/12/2021
they are not abiding by their return policy. They should take back the phone and give me a replacement.Business response
11/12/2021
We do not have a return policy. We clearly advertise final sale. Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.