Business ProfileforKiddie Academy Columbus

The experience I have at Kiddie Academy Columbus has been absolutely awful. From the negative attitudes of staff and disrespect to parents to the lack of communication and mischarging for their mistakes, it is awful. I put my son in here 2 years ago purely out of convenience. It has been nothing but high turnover rates and little to no communication to the parents.I was charged the regular fee.I thought nothing of it because I was told the full time price would not start until June 9th. On May 30th, we were told they are not accepting school age children for that week of Memorial Day and the following week. They never communicated that with me or other parents. Because I had already been charged me for that week they agreed to take my child. They then proceeded to charge me an additional fee because "they forgot" to mention they were not taking children and my child had been there full time. I tried to discuss my concerns with the person who does billing, ******, and she was very rude over the phone. I asked for the director, *****, number and she refused to give me a number to reach her. ***** was sitting right next to her, and never called me back. I showed up to the school to talk to someone in person* **** ***** expressed she would check to see if there was an additional charge to pay the difference. She called me later to say there was not and should not be one. I checked that evening and there was not only the charge for the full time fee, but the charge for the $130 mischarge. **** expressed that she did not know why there is the additional charge and would contact me later. She stated 'I mistook what she said about the charges'. I try to be understanding in rough financial situations. This is not how you run a business at all. It should not fall on the responsibility of the parent when the center did not communicate these days of not taking children in. It should not be the responsibility of the parent if the employee you have 'forgot to notify the parents'.