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ComplaintsforCreekside Chiropractic Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I had requested Creekside Chiropractic Center, Inc send my records to my current internist and then destroy my records at their office. I haven't been to Creekside Chiropractic Center, Inc in 6 years so this record request complies with Ohio HIPAA laws. On July 6, Creekside sent me an email stating "We will also need a written letter with your request to remove your medical records." I waited to confirm that my doctor had received the records before following up on the removal of my records. After I heard from my doctor, I sent the requested letter to Creekside on July 24. I didn't receive any confirmation that my records had been destroyed, so I followed up two more times on July 28 and August 8. This communication was sent to [email protected]. They were previously responsive via this email address but are no longer responding. I want written confirmation that my records have been destroyed. Thanks.Business response
09/16/2022
To Whom It May Concern:
We apologize for the delay in response to the Better Business Bureau . We have never received a destruction of private health records request and needed time to consult with the appropriate medical board/association and well as counsel.
Regarding this matter, Creekside Chiropractic Center, INC promptly complied with the patient’s records request in a timely fashion and received confirmation that the records were delivered to the requested location. By law, a patient (current or former) has the right to access their private health records, request that the records NOT be shared with certain parties, request a copy or review of the records, or have them sent to another provider.
While the law does allow for file destruction of private health records after a period of time, the private health records subject to this matter, and information contained in the records, are the property of Creekside Chiropractic Center, INC. We have consulted with the State of Ohio Chiropractic Board, Ohio State Chiropractic Association and our malpractice carrier, and have been advised to NOT destroy the patient’s private health records. These records are the only account of the patient’s visit(s) to Creekside Chiropractic Center, INC and destroying them is a major liability for our practice. Our electronic records service will retain the records within their secure system and these records will not be accessed in our office for any use.
Thank you,
******* ******, **
Customer response
09/16/2022
I wish the chiropractor's office would have simply responded to my earlier emails letting me know they are researching the matter. I would have preferred my records be destroyed, but I accept the business's response to resolve this complaint.
Regards,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.