Business ProfileforMerry Maids

Late January I had scheduled a first time cleaning with the service for my 2 bed 2 bath apartment. I had recieved a quote via email and spoken to someone over the phone. They did not describe what all is involved in a deep cleaning services at all (an issue in hindsight, admittedly), and had described a first time service fee of $250 and then a re-occuring bi-weekly charge for $125 for regular cleanings following that. At this stage I was okay with this. When it came time for the cleaning I had fallen ill with the flu so I wasn't able to do my due dilligence in a full inspection of the work, however it seemed clean to me, not as deep as I thought a deep clean should be, but that was never detailed to me at all. This morning (2/5) I received and invoice for the service rendered with line items for "regular cleaning" ($249.99) and "first time in" ($0.01). I was never told of a first time in charge over the phone, even if it does round the cleaning number to the agreed $250. Additionally, I was under the impression I was due for a deep clean, but had been invoiced for a regular cleaning at 2x the rate. Upon review of the reciept I realized I probably only recieved a regular cleaning. I reached out to Merry Maids directly via email with my concerns only for them to be met with vauge excuses and the 24 hour policy rules. I do not appreciate the use of bait and switch tactics and hidden fees used by this company.