Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi I have a block on my registration for a ticket I paid already thru you guys I have the receipt. ******* Is the invoice number
Business response
06/20/2024
Good afternoon BBB and ***************************,
Thank you, ****************** for providing the receipt. We posted the payment here on 2/20/2023 and forwarded it to our client and as you will see from the docket it was posted on their end as well. I would suggest contacting the court to see what might be holding up your registration block or contacting the BMV. Capital Recovery Systems, Inc. (CRSI) sent payment to the court and it was entered on their end on 2/21/2023, I hope that helps!
Good luck to you.
**************************************************
Director of Operations
Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a call from this cooperation in regards to debt personal cash USA. Which, I have never used ever. Also is not on my credit. As a debt collector. I owe that claim they sent a letter 45 days ago. This a scam they called me twice on 06/18/2024. Spoke with a rep named ****** Wouldn't tell me who they represented and wouldn't tell me nothing and refused to send letter.Business response
06/18/2024
Good morning BBB and ***************************,
***************************, you have contacted the wrong company. We are not personal cash **** Capital Recovery Systems, *** is a third-party debt collection agency collecting on behalf of courts. We represent many courts around **** and other states. We contact only phone numbers in our collection software and the number provided does not exist. If you have the phone number from the person who contacted you then you should be able to ****** it to find its owner. Keep in mind there are more than one Capital Recovery Systems.
Good luck to you.
**************************************************
Director of Operations
Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have never done business with this company. They keep calling and telling me of missed court dates of numerous cities in my area. Harassment charges will be filed, if the calls continue. They can't give me proof of anything and nothing has ever been mailed to me!Business response
04/30/2024
Good afternoon BBB and ***** *****,
Capital Recovery Systems, Inc is a third-party debt collection agency working on behalf of courts in many states. The telephone number you provided was attached to a different defendant and as such has been statused as invalid and will no longer be dialed. We appreciate the opportunity to review our information and correct. It is never our intention to cause complaints.
Enjoy the Spring season!
******* ******************
Director of Operations
Initial Complaint
03/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have received multiple text message requesting payment for a debt that I do not owe. The messages contain no details other than a random account number and a balance owed. I would like to be removed from their system.Business response
04/01/2024
Hello BBB and Mr. ************,
This is Capital Recovery Systems, Inc, (CRSI) Debt Collector. We collect debt owed to courts in Ohio and surrounding states. We were not looking for you at the phone number you provided and as such, have made your phone number invalid so it will not be sent additional text messages. Thank you for bringing the error to our attention and I'm sorry to have added to your day. It is never our intention to contact the wrong party nor to cause complaints.
Enjoy the rest of the season!
****** ******************
Director of Operations
Customer response
04/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
David ************Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I receiver a text that I'm welcomed to receive a debt payment from CSRI. I don't owe any debt and wish they remove my name and contact information from their scam list.Business response
03/18/2024
Good morning BBB and ******* ****,
This is Capital Recovery Systems, Inc. (CRSI) collection agency. We collect primarily for courts around the country. I looked in our collection software but the phone number ###-###-#### does not exist so you will not receive another text from us. Replying "STOP" to any text from CRSI will cease all text communications. We do not have the name ******* **** in collections either so it must have been a wrong number and I apologize for the trouble.
Thank you for the opportunity to improve our procedures and take care of this matter as swiftly as possible.
Sincerely,
******* ******************
Customer response
03/18/2024
I accept the business's response to resolve this complaint.
Regards,
******* ****Initial Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company sent me a bill with a collections notice stating that if I did not notify the office within 30 days it would be taken to court. When I contacted the number it immediately tried to sell me health insurance and would not stop attempting to sell the health insurance. As well as a medical emergency device. This company used an intimidation tactic sending a collections notice to get me to contact them so they could try to sell me something stating that they were a collections company.Business response
02/02/2024
Good Afternoon BBB and ****** ******,
This is Capital Recovery Systems, Inc. We are a third-party debt collection agency primarily for Courts in Ohio and surrounding states. Your attachment shows that you received the first notice from us on behalf of our client **** **** ****** The notice is advising you of your Miranda Rights wherein you have 30 days to dispute the debt or ask for validation of the same.
I tested the telephone numbers listed on the letter with my personal cell phone and had no trouble getting through but I have had issues before with contacting other companies at times. I assure you we are not a health insurance agency nor are we interested in selling insurance and I'm sorry that your call was cross-circuited with a different company. If you continue to have the same issue you can either contact Peru City Court directly; access their website to review your accounts; or, text us to the number: ***** and in the message type OPTIONS. Alternative phone numbers are: ###-###-#### or ###-###-####. Our customer service representatives in our collection department will be glad to help you.
I'm sorry this has happened to you and upset you to the point of a BBB complaint. It is never our intention to cause complaints. Please give us the opportunity to help you by using one of the above options and we will try to answer all of your questions about the **** **** ******
Thanks and have a great weekend.
****** ******************
Initial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from capitol recovery system on 12.5.23 saying that an account has been created for my debt & that I owe to ****** ********* *****; these fees were paid in full on 11.22.23 - I have record of this transaction, as does ****** ********* ****** This ‘debt’ is not valid.Business response
01/04/2024
Good morning BBB and ****** ********
Thank you for sending the receipt from ****** ********* *****. We checked with the court and confirmed this case is paid in full. It was a timing issue from the date you paid at the court to the placement date in our office. We have updated our records and no further communication will be made to you in this matter.
Again, thank you for taking the time to include a receipt. It is never our intention to cause complaints and we apologize for the inconvenience.
Enjoy the New Year!
******* ******************
*****************
Customer response
01/04/2024
I accept the business's response to resolve this complaint.
Regards,
****** *******Initial Complaint
12/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Receive text messages about a supposed debt. I called CRSI. November 24 2023. The debt was for a ***** ******, which I am not. Called again on November 27 about another text message. Was told that the phone number I used would be removed. December 28,and 29. I haved receive the same text messages. I am not ***** ******! Either he gave a false phone number, or someone inputted a wrong phone number! I want the phone number removed from the file for ***** ******.Business response
01/02/2024
Good morning BBB and **** ****,
Happy New Year to you!
Upon review of the cell phone number ###-###-#### and it has been rendered INVALID and you will not receive additional text messages from Capital Recovery Systems, Inc. (CRSI). I appreciate you bringing the error to our attention and allowing us the opportunity to correct our mistake. It is never our intention to create complaints by contacting the wrong party.
Thank you,
******* ******************
Director of Operations *****************
Customer response
01/04/2024
I accept the business's response to resolve this complaint.
Regards,
**** ****Initial Complaint
12/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received two texts from someone claiming to be CRSI debt collector saying I owed $167.70. The only thing I could think of was medical bills but I’ve paid all my medical bills. I never received formal documentation through the mail about owing anything either. There was also a phone number and link included in the message which I didn’t touch. I would like to no longer be contacted because I believe this is a scam and I received these messages on Christmas.Business response
12/28/2023
Good Afternoon Better Business Bureau and ****** *********.
Thank you for bringing to our attention that we have the wrong telephone number and as such, ###-###-#### has been rendered INVALID and will no longer be called or texted. I apologize for the inconvenience. It is never our intention to cause complaints.
We wish you all a Happy Holiday Season!
******* ******************
*****************
Initial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a call from ###-###-#### stating that they’re a debt collector on behalf of the ********* court and gave me a different number to call back and a reference number. I have never been to ********* in my life so I haven’t a clue how I’d have debt owed to them.Business response
12/05/2023
Good morning BBB and ******* *******,
Capital Recovery Systems, Inc. is a third party debt collector primarily for courts in Ohio and surrounding states. In this instance, we dialed the wrong telephone number. As such, ******* *******'s number ###-###-#### has been rendered invalid resulting in no further contact.
We appreciate you bringing this matter to our attention and allowing us to correct our mistake.
Sincerely,
******* ******************
Director of Operations
Customer response
12/05/2023
I accept the business's response to resolve this complaint.
Regards,
******* *******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
20 total complaints in the last 3 years.
14 complaints closed in the last 12 months.