Customer ReviewsforNavis Pack & Ship

Our shipment delivery needed to be rescheduled multiple times and we only learned it was not arriving as scheduled when I called in to the delivering company chosen by Navis and asked for a status update when I'd already been waiting at home for hours. I had to schedule and then reschedule multiple delivery appointments, had to be the one to call in to ask the status of the delivery, and was then told multiple times that the delivery scheduled for that day was being cancelled and thus needed to be rescheduled. When I spoke with *****, the owner of the Columbus, OH Navis location who had shipped the items out, he indicated that he had no responsibility for the delivery experience - even though I had paid his company for the full service experience of item pickup, packaging, shipping and delivery. He basically took my money and did not ensure a good customer experience through every step of what I paid him for. I would encourage anyone needing a moving service to NOT use Columbus, OH NAVIS Pack & Ship as the owner does not care what happens once your items have been shipped.

Great service! Very fast and efficient. Nothing was broken or damaged. Very professional. Highly recommended!

The team was terrific. Professional, friendly, and engaging, and they seemed to enjoy their work. Everything arrived safe and sound, even after a month of storage too. Thank you!

They are my only go-to moving company. I love them and their work. Highly recommended from my side!

Prompt, attentive, and caring. Good teamwork between the guys, and they worked hard. A pleasure to work with them.

Brilliant, couldn't even ask for a discount as both my partner and I have disabilities and could not ask anything else from them. No hesitation in recommending these guys to my friends or family. Will be using them again very soon. I will promote their company to prove that they are polite and very reasonable.

When I first spoke with ***** regarding shipping some sculptures and family items from my recently deceased father to ********** and to ********, he convinced me that I should ship with Navis rather than their online competitor, because of their expertise and experience, and because they were a known local company. They claimed to have great experience in shipping works of art. Little good that did us. We trusted them with precious family items, some of which belonged to my great-grandfather and had survived intact for approximately 200 years and across two continents until they were entrusted to Navis, and arrived broken or damaged.In addition to insufficiently packing these objects, Navis was highly unprofessional from the moment I agreed to their exorbitant prices.1. The lack of a detailed list of what was being shipped. After Navis already had our possessions, *********************** argued with me about the desire for a list of what was being sent, which not only was not produced, but I was informed it would cost $175/hour to itemize.2. The lack of opportunity to insure the shipment even on the ludicrous "per pound" basis on the contract I signed, and objected to my attempting to alter the contract to indicate insurance, even though it was what I agreed to with ***** and what Navis's men on site assured me could be added later. False. 3. ************ by your workers that, for example, jewelry items would be wrapped individually in plastic so they could be identified, and that everything would be properly prepared for shipment. This certainly did not happen. Manifestly, things were not properly prepared for shipment.we entrusted Navis with valuable and sentimental possessions of my father who had just died. Navis did not take the care with them a reasonable person would expect from a shipping company. They provided less than that. And yet Navis claimed we should trust them with these objects because of their experience and professionalism. What a mistake.