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          Find a Location

          Big Lots has 1187 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Big Lots

              4900 E Dublin Granville Rd Columbus, OH 43081-7651

            • Big Lots

              1716 Opelika Road Suite 2 Auburn, AL 36830

            • Big Lots

              1855 Montgomery Hwy S Birmingham, AL 35244-1207

            • Big Lots

              1109 280 By Pass Phenix City, AL 36867

            • Big Lots

              1391 W Fort Williams St Sylacauga, AL 35150-2775

            Business ProfileBig Lots

            Discount Stores
            Multi Location Business

            Additional business information

            Additional Info:
            As of April 18, 2023  Please be advised that due to the high volume of complaints received for this business, BBB may publish 1 out of every 4 complaints handled through our conciliation process.
            See all additional business information

            Contact Information

            4900 E Dublin Granville Rd

            Columbus, OH 43081-7651

            Get Directions
            Visit Website
            Email this Business
            (866) 244-5687

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM

            Customer Reviews

            1.21/5

            Average of 90 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            571 complaints closed in last 3 years

            168 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Discount and close-out merchandise sold in retail store and online.

            Products & Services

            Discount and close-out merchandise sold in retail store and online.

            Business Details

            This is a multi-location business.

            Find a Location

            Big Lots has 1187 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Big Lots

                4900 E Dublin Granville Rd Columbus, OH 43081-7651

              • Big Lots

                1716 Opelika Road Suite 2 Auburn, AL 36830

              • Big Lots

                1855 Montgomery Hwy S Birmingham, AL 35244-1207

              • Big Lots

                1109 280 By Pass Phenix City, AL 36867

              • Big Lots

                1391 W Fort Williams St Sylacauga, AL 35150-2775

              Location of This Business
              4900 E Dublin Granville Rd, Columbus, OH 43081-7651
              Email this Business
              BBB File Opened:
              1/1/1969
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Incorporated:
              1/17/1986
              Type of Entity:
              Corporation
              Alternate Business Name
              • Big Lots Stores, Inc.
              • Big Lots !
              • Big Lots Wholesale
              • Wisconsin Toy
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 PM
              T:
              9:00 AM - 9:00 PM
              W:
              9:00 AM - 9:00 PM
              Th:
              9:00 AM - 9:00 PM
              F:
              9:00 AM - 9:00 PM
              Sa:
              9:00 AM - 9:00 PM
              Su:
              9:00 AM - 9:00 PM
              Business Management
              • Mr. Mike Schlonsky, Vice President
              • Mr. David Campisi, President/CEO
              • Mr. Bruce K Thorn, President/CEO
              • Mr. Jonathan Ramsden, CFO
              Contact Information

              Principal

              • Mr. David Campisi, President/CEO
              • Mr. Bruce K Thorn, President/CEO

              Customer Contact

              • Mr. Bruce K Thorn, President/CEO
              • Mr. Jonathan Ramsden, CFO
              Additional Contact Information

              Fax Numbers

              • (614) 278-4775
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              571 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Hello On Thursday 7/4/24 i bought a total of 5 WWE pro wrestling DVDs. Ive attached a photo of the 5 i bought. I did just get home and looked at the store receipt and they charged me twice for 1 DVDs. They must have scanned it twice so I got charged twice. I only bought 1 of Wwe summer slam 2023 UPC. 8-10733455 but was charged twice. It should be 6.99 plus tax but i was charged a total of $13.98 plus tax. Is it possible to refund the extra DVD charge or send me a gift card for big lots for that amount. $7.55 as its not fair I'm losing out on 7.55 due to a scanning issue my the cashier. I already reported this to big lots through their website when I got back home on 7/4/24 and they have failed to reply to me about this issue.Please let me know.
              Read More
              Read 570 More Complaints

              Customer Reviews

              90 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              eriana b

              05/19/2024

              I purchased a sofa and $50 worth of dishes from big lots in lewisville and they gave me there delivery service but when the delivery service arrived the came with 2 people who couldn’t get the sofa up the stair or didn’t have the equipment to pull in over so i had to return the the sofa the delivery guy told me he would not take my couch back to the store unless i paid him $200 .. he was so rude .. when my couch arrived back to the store i was not given a full refund for the dishes and sofa that i returned and no longer have in my possession and the lady was so rude … complaining and everything then complaining no help at all !!!! then the excuse for paying the delivery was thats a ****** he gas been with us for years …. so he wasn’t even with big lots they had a random guy off the streets delivering my furniture and i had to pay for something i didn’t receive

              Big Lots Response

              05/28/2024

              Eriana, we're sorry to hear that. We want to make it right. Please reach out to our Customer Care Team at 866-244-5687 to report your concerns or click the link below.

              https://www.biglots.com/help/contact-us
              Read 89 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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