ComplaintsforSafe Electric & Plumbing

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Description: Constituent contracted with supplier to do some electrical work in bathroom and a bedroom. Was charged $7,200. Supplier claimed they did work that was not done. Said replaced over 30 outlets but she doesn't have that many outlets. Supplier installed new fan in bathroom. No contract, all correspondence through email. Electrical issues were repaired. Constituent wants partial refund of $5,000 May 11, 2022 paid w/credit card Safe Electric LLC Columbus ************

  

  Business response

  08/08/2022

  Original reason for stated by the client for electrical work needed:

  Roof blew off and water got into the bathroom and the fan and lights quit working in the bathroom. Outlets in the bedroom next to the bathroom isn't working either. Water heater isn't working and she heard a loud pop. Has been going on for a few weeks now (4/21). The whole issue has been going on for awhile now.

  Original finding notes provided by the Electrician on 5/10/22:

  Customer has had some water damage
  Past couple years Bathroom exhaust fan isn’t working lights in bedrooms lights and outlets throughout home
  Hot water tank off and on
  Checked breakers and outlets and breakers give proper voltage then don’t which tells me breakers are bad. Panel is a Siemens
  Also outlets are arcing and they are back stabbed as I tough them they arc.
  Will Redevise home and replace breakers

   

  Response to the filed complaint from Safe Electric regarding claims that work was charged for and not performed:

  I have reviewed the complaint and request for a refund as well as all notes, pictures, phone recordings, and invoices for the work provided on May, 10 and May 11, 2022.  It is our policy to give our clients estimates based on the recommendation of the electrician, after the initial evaluation of the work needed. Recommendations are then presented to the client and work is don't only once agreed upon recommendations are sign off on by the homeowner or responsible patty.  All work performed is detailed in the attached invoice that was email to the client.  Recognition and receipt of the work to be performed is indicated by the clients signature. 

  Breakdown of the invoice:

  After reviewing the clients complaint and the invoice provided I would like to offer the following explanation of the line items to better explain the work provided and to clarify any misunderstanding. 

  line 1:  customer states there are not 30 outlets in her home.  Clarification, the invoice states outlets and switches (referred to as devices) This would include all outlets and switches through out the entire home.  The number was stated on the agreed upon invoices. 

  Replaces a CS (customer supplied) bath fan.  Customer states the fan was not part of the work asked for, however, damage to the fan was noted in the original call notes and the fact that the replacement was customer supplied indicates the work was warranted. 

  Whole home surge protector:  Installation would be indicated by the presence of a back device wired to your panel with our logo on it. 

  Replaced 8 standard single pole (SP=Single pole) breakers in the electrical panel  - per invoice

  Replaced 4 standard double pole (DP=Double Pole) breakers in the electrical panel  - per invoice

  Lev-4L 110V Indoor outlet within 5ft. New Install Difficulty 1 - this item does warrant explanation.  I apologize for the confusion, based on notes this item should have been entered as a level 2 Diagnostic which comes with a level 2 fix.  This would have been for the diagnostic performed to determine the issues in the home on May, 10, 2022 this diagnostic would come with a level 1 or 2 fix and the fix that was provided was the additional branch circuit that was ran according to the technicians notes. 

  Solution:  After review of this case I do not see where a refund of 5,000 over half of the cost of the work is warranted.  We do have a Satisfaction guarantee and would be happy to reparse or replace any non working items or refund any amount for work that was not completed; if proof can be provided to us that any of the items on the original work order were indeed not performed.  As with all of our clients we are quick to respond to and address any and all  issues that arise.  In this case our last correspondence was on May 12, 200 asking for the invoice to be emailed and that was sent over.  After nearly 3 months we are now receiving this complaint through the BBB?

  Please be reminded that all work is covered under a 2 year warranty and we are always available via, email, text or phone call. 

   

  Sincerely, 

  Jessica M*******

  ******* ******** **** ********

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