ComplaintsforSage Sustainable Electronics LLC
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
They have shipped me a bunch of broken units and took forever to send me a return label showing that they lack the ability to acknowledge their mistakes. I shipped back the damaged units to SAGE but no updates on refund. To elaborate, I purchased units in GRADE A/B condition, they sent units with bad batteries and some that didn't match the model i bought. Many were in terrible condition but we kept those as there was barely any communication with SAGE. At this point, there is no way they can make things right and are an extremely disrespectful and an unprofessional company. The least they can do is send an immediate refund for the products I shipped back.Business response
04/01/2024
The customer submitting this complaint returned the product with some items damaged, and failed to return several items for which he is requesting a refund. Consequently, additional time was required to thoroughly test the items in dispute to determine proper recourse.
A refund for the full purchase price for all items returned by the customer will be issued Wednesday. No refund will be made for items not returned.
Please note that this type of concern should also be copied to [email protected] for more timely response.
Robert Houghton, CEO
Customer response
04/01/2024
There is no reason to fabricate false information. You guys sent me 39 damaged units which i returned. I need the refund immediately for the 39 units.Initial Complaint
09/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
{COPY SENT TO WALMART.COM] [1] Hi, would you happen to know why orders "*************** / *************** / etc" aren't being processed? Are 3rd party vendors receiving payment and order information? [2] Is Walmart blocking in the middle? (nevermind if one of orders worked as Walmart website is overreacting without much reason) [3] Despite text/sms/email having verified the session during which the order is being placed, what is keep knocking off the order? [4] Hope I don't have to make unnecessary contacts due to this, which otherwise should have gone through without interruptions. [5] On 2022-9-27 around 8:55 PM PST, spoke with a representative (###-###-####) who ensured the pending/future orders shouldn't have other problems. [6] Why allow account creation in the first place with the same authentication method (credit card, email, phone, etc), if future usage blocks it or deems them "suspicious" for no functional reason but only delays orders? [7] Recommend Walmart to adjust its settings to minimize errors for all its users. I currently do not have any other possible measures but asking Walmart to fix this as taking other measures will probably put blame on me for not "trying" all other available measures. [8] Two pictures attached to show (a) cancellation notices via 68494 & (b) successful web account authentication via 57513. [*] "Sage Sustainable Electronics," please confirm whether it was Walmart's system that cancelled this order without your intervention. Thanks.Business response
10/19/2022
Via BBB Ticket:
I am responding to the complaint listed above on behalf of ****** ******** at Sage Sustainable Electronics as I manage the eCommerce team. In response to BBB complaint by ****** *****, the following is documentation that there was no issue at Sage with the customer, the customer even indicated in their messages to us to disregard the complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.