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ComplaintsforPuroclean Water, Fire & Mold Experts
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Description: Failed to winterize home and basement fully flooded, failed to pump out basement, failed to complete contract, failed to return calls n texts, total failure. I can't get them to give me proof of their liability insurance,as I want to make a claim I was told in the beginning ,by the contractor that this would take time because my house would be down to 2 by 4s, my floor would need replaced and , my whole kitchen was written off. He told me today that he could try and get the kids and iback in the house by mid October, all he's going to do us clean my kitchen, clean and paint all other walls , sand my floor. Maybe build 2 rooms in the basement.Business response
10/03/2022
We never caused the basement to flood. There was vandalism in the home that caused a water pipe to be cut or broken that flooded the basement. That had nothing to do with anything we were working on the home. We have replied to text messages quickly. She has been in contact with my project manager for repairs and the adjuster.
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.