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Find a Location

Thompson Restoration Associates has 1 locations, listed below.

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    Business ProfileforThompson Restoration Associates

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/15/1980

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The company offers 24 hour emergency service for fire damage, water damage, storm damage, etc. Contents pack out/pack back, cleaning & storage. Full residential and commercial property damage reconstruction/repair.

    Business Details

    Location of This Business
    3333 Refugee Rd, Columbus, OH 43232-4893
    BBB File Opened:
    8/1/1979
    Years in Business:
    45
    Business Started:
    9/4/1978
    Business Incorporated:
    9/9/1981
    Accredited Since:
    4/15/1980
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • ThompsonDBR LLC
    • ResQ24
    • Thompson Building Associates, Inc.
    Business Management
    • Mr. James Tim Thompson, President
    • Ms. Joni Thompson, Executive Vice President
    • Mr. Jon E. Hale, Dir. Of Marketing
    • Mr. Rich King, General Manager
    • Adam Thompson, Vice President of Operations
    • Adam Thompson, Vice President of Operations
    Contact Information

    Principal

    • Mr. James Tim Thompson, President
    • Adam Thompson, Vice President of Operations
    • Adam Thompson, Vice President of Operations

    Customer Contact

    • Adam Thompson, Vice President of Operations
    Additional Contact Information

    Fax Numbers

    • (614) 863-9377
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/20/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I entered into a home remodeling contract with Thompson Building Associates on or about December 2021 to take down my kitchen cabinets, countertops, flooring and install new kitchen cabinets and flooring. The total original contract price was $8,054.63 without change orders-which were tbd based on the progression of the job. During the remodeling of my kitchen-my kitchen sink cabinet (where my kitchen faucet and sink are housed) was removed and a new cabinet was installed. The problem is the hot/cold water pipes were removed from my basement walls and rerouted through the floor of my new kitchen sink cabinet without my knowledge. Thompson Building Assoc. damaged my cabinets without telling me and then afterwards indicated that they did so due to plumbing code regulations. I spoke with the City of Columbus Code enforcement and they advised that TBA know the rules and should not have taken out any pipes without obtaining a permit first. Because of this I reached out to TBA to amend the contract to forego the final $2,000 payment. I chose that amount due to the cost of my cabinet, the undercabinet sink mat and the cost for the plumber to install the mat. If it didn't come to $2,000.00. My goal is that we could come to a negotiated amount that could be deducted from the final balance. Thompson Building Association sent me a demand letter for final payment of $2,000 on April 11, 2024. I personally delivered a response letter citing the above and proposed that the contract be amended on April 15, 2024. I followed up with ***** ********* on April 19, 2024 on a response to my proposal and she indicated that ***** **** and Adam T******* are taking care of it. I sent a follow up text message to ***** ***** with no response. I am very concerned as I don't want to be in breach of contract with TBA. I would like the contracted amended to a negotiated price due to the above reasons listed (faulty workmanship). My goal is this case go to mediation to get resolved peacefully.
    Read More

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Connie H.

    5 stars

    10/21/2021

    I really appreciated the help and support I received from ****** and ***. They gave me a better sense of the steps I needed to take to sort through the items in my storage unit that were damaged by fire. While I sorted through containers of items that were salvageable, they disposed of destroyed and burned items in a dumpster that had been ordered for this job. I was thankful for the way they let me move at my own pace, since the items I was trying to salvage were keepsakes from our children when they were babies.

    Local BBB

    BBB of Central Ohio

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