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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
07/16/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I set up a membership at Planet Fitness on Delmont Drive in Worthington Ohio. The contract number is **********. My first month’s payment went through OK then the next month apparently, they could not locate my bank account. I believe I received a notice via email on June 28th and when I came in, they said I had a delinquent amount and needed to pay it. I paid $25.75 and thought all I had to do was go and fix my bank account. Apparently, that was not the amount that was due, I was also due $39 annual membership fee and another month’s fee of $10.75 plus another late fee. We filled out a complaint form and asked to have the late fees waited. They promised a call back next day. My dad called the manager 4 days later and she indicated that no they would not waive, and the account was deactivated and full amount due. We will pay the full amount, but the late fees came very fast before things could be worked out and discussed. ******** was extremely rude on her response to my Dad.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.