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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My dog passed 12/3/23. He was with **** Vets and Schoedinger handles cremations for them. I paid $130 for the cremation, was told his ashes would be brought back to the vet, and they would call me when they arrived. I contacted the vets' office twice when I had not received his as ashes. When I called the vet 12/21/23, I asked for Schoedinger phone number because almost 3 weeks have gone by since he passed. I was told they are short staffed, do not have people to transport back and forth. On 12/21/23, I left a message for Schoedinger. I offered to come pick up his ashes, as my vet said they are short staffed, do not have enough people to pickup and drop back off. I received a call from a lady named *****. She said if I wanted to pay $100 more, they would place his cremation as "priority" and I could pick up ashes the same day I pay, that he was in their "queue" and it would be another week or so. I think that is a horrible policy - the fact that they are trying to make more money off of people who are grieving a lost family member truly is disturbing and disgusting. If they are short staffed, then they need to hire more people. They should be ashamed - people are grieving and you are attempting to prey on their sadness for monetary gain.
Business response
12/28/2023
Please accept our apology. The cremation is complete and the dog's ashes are being returned to the veterinarian. We are also informing the veterinarian to refund the $130 and we will not be charging the veterinarian.Customer response
12/28/2023
I have not received my dogs' ashes back. I will change my response once ***s' ashes have been returned, my credit card has been refunded, and someone addresses the disgusting policy of offering a priority service to get your dog bumped to the top of the wait list if you pay $100 more.
If you cannot handle the intake, you need to stop accepting jobs. Or hire more people, increase your wages offered, etc. My dog passed 12/3/23. Today is 12/28/23 and all I have is an empty promise.
Business response
12/30/2023
Hello
*** was delivered on Dec 29 to the veterinarian and the veterinarian has refunded the money. We are very sorry for the delay as we have unfortunately experienced a tremendous spike in animal loss. We believe it is a result of the increase in pet population from COVID. We did a poor job of communicating this increase and the delay it is causing. We are operating 24hrs/day, 7 days a week and are fully staffed. Our policy of expedited cremation is there for the family that needs their loved one back quickly. I am very sorry for your loss, the pain, and delay. Hopefully you can relate to what is happening in our pet world as it was in our human world during COVID. Our staff works passionately and long hours to care for our pet and human families. COVID took a toll on all funeral home staff and is now causing the same to our pet staff.
Sincerely,
Randy Schoedinger
Initial Complaint
01/04/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Description: Constituent signed a contract with Schoedinger Funeral and Cremation Service in April 2022 for prepaid funeral expenses. Monthly payments $134.58 per month for a $6565.00 funeral. At the end of the 10 year contract they will have collected $16,149.60. Constituent would like to get out of the contract. Company stated Ohio has a law that denies consumers from cancelling those contracts.Business response
01/16/2023
We are contacting the customer to cancel her contract as requested.Customer response
01/17/2023
I accept the business's response to resolve this complaint.
thank you for addressing my complaint
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.