Business ProfileforValue City Furniture, Inc.

My transaction was done on December 21, 2023, with the purchase of 3 items including item number#: UC-5571C53-SO which is a special-order Ottoman, as detailed on the receipt the item was supposed to be ready for pick up on 1/16/2024. My total purchase on the day was for $4,838.35, the item in question cost $599.99, to date I have not received this item, I have made contact with the store at least 2 times every month since the date I was provided of 1/16/2024, each time I reach out I am told there is a delay and that it will be ready at a later date, I am extremely frustrated with this, I have spoken to several managers and was told they cannot do anything as it is a special order, as of H333438353930343***36H the last date I was given is 7/16/2024 this is 6 months after the date I was given on the date of my purchase, the business has not attempted to provide me with any resolution other than telling me that they do not know why the order is not ready. My purchase was made at Store #*** located at 1972 mt. *********************************. The resolution I am seeking is I want the product I paid for 6 months ago.