8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Holly H
5 stars06/17/2024
Technician called to see if he could arrive earlier than expected, which was great. His name was Joe M. Very friendly and professional. Listened carefully to what was needed and what I wanted done and then explained how he would complete the task to match what I wanted. I am very pleased with the outcome.
Precision Door Service of Columbus Response
06/21/2024
Thank you Holly! I appreciate your kind words and thank you for trusting us to fix your door. Please let us know if you need anything else!Review from Rick T
5 stars01/12/2024
My experience with Precision Garage Door Service has been wonderful! Precision Garage Door Service installed NEW garage doors for me a few years ago. There was a small issue. Before I had a chance to call Precision Garage Door Service. Precision Garage Door Service called me and returned to my home within hours to resolve the issue. I then had another provider/her name is Angie, install my door openers a few years later. It was not a good experience. So, I called Precision Garage Door, they arrived within 30- minutes and corrected this issue that Angie had caused for a $0.00 COST. The customer technician support and customer support is beyond excellent. Precision Garage Door Service is the most reliable garage door replacement/repair company that I have come across! I have owned my home for over 20 years. Precision Garage Door Service is THE ONLY GARAGE DOOR SERVICE I would ever use. I encourage anyone to engage them! Precision Garage Door Service, bar none. The best installation and service! I don't know what I would do without Precision Garage Door Service! **** *.Precision Door Service of Columbus Response
01/16/2024
Rick - Thank you for the kind words. We really appreciate it!!!Review from MARK L
3 stars10/06/2023
Responded promptly and the techs called and arrived on schedule. Promptly determined the problem was unit battery needed replaced, but whereas telephone rep indicated charges would be reasonable, i.e. $49 trip charge if work declined, field techs advised the charge for the battery would be over $450, when it is available at retail and online for $50. After dickering with the office based manager and including a charge to reprogram remotes, worked the bill down to about $300. I went with Precision based on BBB accreditation, but i would likely seek another service provider in the future because of the materials upcharging.Review from Mary G
1 star08/25/2023
Up changing for parts to repair the garage. And the repair guy was supposed to call me back with the estimate. But went ahead and did the work at my mom's house. She's 77yrs old and she definitely taken advantage of. I pulled up the invoice after I called to get it emailed to me. And I pulled up each part on it. I couldn't believe what the parts were vs what the garage door Co was charging. Very sad. Then I went on the reviews for the company. And. Yeppers quite a bit of other same situations ripping off the people.Precision Door Service of Columbus Response
08/31/2023
We are so sorry to hear you had such a negative experience with our company. We pride ourselves in 100% customer satisfaction and we truly appreciate the opportunity you have given us to make this right for you. Thank you for taking the time to speak with us so that we could rectify this situation; if you have any future questions or concerns, please do not hesitate to reach out. Thank you!Review from Gary L.
3 stars11/28/2022
This company will over charge you for materials. I was charged $550 dollars for a $150 garage door opener. They will aslo skimp on some materials. The garage doors looks nice anyway.Review from Courtney L.
1 star08/08/2022
I WAS COMPLETELY SCAMMED BY THIS COMPANY. I called them because our garage door would not open. Their manager was at our home within two hours on a weekday afternoon, which I really appreciated.I knew we had a broken cable, but he informed me that we had two broken cables and a broken spring, which could be repaired for $660. He then tried to upsell me to replace the motor for $1500 or $1800, telling me that it could fail at any time. I declined.I did not get a second estimate because we had a family emergency and just needed it fixed, but I was totally scammed. Anywhere else, I could have had this work done for <$300. A whole new garage door opening system would have been $280 at Home Depot.Dont make the same mistake that I did and get ripped off.Review from Mr.&Mrs.Royal
5 stars11/19/2021
The consultant ***** was very knowledgeable about the business plus she assisted us in selecting a great door..The installer ******* was on time ..Did the work in an efficient manner , answered all our questions and He too was very knowledgeable ...This business is definitely one to be recommended to anyone who wants excellent service plus a job done with excellence...?????? Thank precision for having these two on your staff..Review from Michelle H
5 stars09/24/2021
Precision Garage Door did an excellent job fixing my garage door and replacing two springs. Their repairman came the same day, gave me three options without any pressure and did exactly as he said. My garage door is over thirty years old has never run so smoothly and quietly. Almost three months later and the garage door is still running flawlessly. An honest and excellent service, recommend to everyone!
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