Business ProfileforEdible Arrangements

Ordered 3/18 to OSU dorm. driver called my son who said ty. Hewasnt there because he lives in dorm with 24/7 attendee who takes order and contacts student of delivery. He didnt need to be present. I called next day and son said he thought it was a joke because dorm attentant said NO DELIVERIES WERE MADE TO ADDRESS FOR HIM. I called 3/20. to store stating gift never received. Mgr stated we wont be remaking since your son never called driver . I stated he was in class and didnt return until even where attendant stated no deliveries weremade for my son. She said it was his fault and would not remake. I asked to speak to owner. She stated shed call her and put me on hold. She returned saying theyd give 30% off next order since it was my sons fault for nt calling driver. I asked delivery policy..she replied ON HAND DELIVERY. I stated, he delivered to WRONG ADDRESS AND PLACED ON TABLE AND LEFT AT IM ASSUMING DORM BESIDE WHICH HAS NO ATTENDANT. She repeated since my son did not call driver they woud only offer 30% off next order. I asked to speak to owner. She stated you can try to call MONDAY. It was Wed morning. I said you just spoke to her, can I speak to her, she said no. I asked for her name, she said NO. I called edible cust service. They replied give sore 24 hrs to respond then call back. No store response, so i called cust service. They replied store stated they delivered to correct address and my son did not show up. COMPLETE LIE!! OSU has record of ALL DELIVERIES AND NONE HAPPENED FROM THEIR STORE TO MY REQUESTED ADDRESS ON ORDER AND DRIVER DID NOT HAND DELIVER TO ANYONE!!! THEY TOOK MY MONEY,BROKE THEIR OWN POLICY AND ARE BLAMING CUSTOMER!!! BEWARE! I WILL BE TELLING ALL MY OSU PARENT FRIENDS ABOUT MY EXPRIENCE!!! BEWARE!!!!!!!! Look them up on BBB... Similar reviews!!!