ComplaintsforCJS Systems Heating & Cooling, Inc.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Description: The consumer purchased a furnace and air conditioning unit from a business, CJS Heating and Air. The consumer stated that a light on the furnace used for mold prevention was included, however, this is not the case. The consumer stated that there was a great deal of misrepresentation as well. The consumer stated that he has contacted the business several times to resolve the issue, however, the business will not assist. CJS Heating and Air *** ******** **** **** ** ********* ** ********** ***** ********

  

  Business response

  12/14/2023

  Dear *****l, 

  I hope this message finds you well. I wanted to personally reach out to address the concerns you expressed in your recent Better Business Bureau review. First and foremost, I want to thank you for taking the time to share your feedback with us. We genuinely value your opinion and are committed to resolving any issues you may have. 

  I understand that you were expecting an IAQ OxyQuantum product at no cost in addition to the complimentary Duct Cleaning Service ($998 value), complimentary MicroPower Guard Filter ($688 value) and the $942.30 discount for the installation being paid with check that we had agreed upon. I apologize for any confusion or miscommunication that may have occurred regarding this matter. Our primary goal is to ensure our clients' satisfaction and we take your concern seriously. 

  To provide some clarity, the two of us spoke on November 16, 2023 for approximately 37 minutes and 31 seconds regarding the concerns you expressed with the OxyQuantum. In this conversation, CJS Heating and Air & myself offered to relocate the OxyQuantum at your other property *** **** ******* Road, *********** **, at no additional cost, as you stated you did not find it necessary for that product to be there to **** *************** ***** ******** *** Additionally, CJS Heating and Air & myself offered to honor the discounted OxyQuantum price ($1,059 value, discounted to $1,000) that was presented to you by your Project Manager, Joe O**** on November 1, 2023. Please rest assured that we acted in good faith during our negotiation and have strived to reach a fair resolution.

  With that being said, we greatly value your business and want to make sure you are satisfied with the outcome. As a gesture of goodwill, we would like to extend our original offers to relocate the OxyQuantum at your ******* **** property to your *************** **** property at no cost to you or honor the discounted cost of $1,000. Once again, we apologize for any confusion caused by this misunderstanding. If you have any further questions or concerns, please do not hesitate to reach out to me directly at ***** ********* as I am here to assist anyway that we can. 

  Thank you for your understanding, and we sincerely look forward to serving you in the future. 

  Warm Regards, Marissa P*******  ******** ********** *******

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear Better Business Bureau, 

  In December of 2022 I signed a contract with the CJS company, located in Columbus, Ohio. I hired this company to resolve an environmental issue which was faulty fiberglass insulation in the pienum chamber of the furnace installed by the original home builder. I paid $14,500 for total duct work replacement. I feel they did not live up to the agreed contract and wish to file a complaint. 

  
  I am having three issues with this contractor (CJS). First, while replacing the old duct work, they did not secure the new duct work joints on the air return pipe in the attic. There are gaps in the connection joints allowing for contaminated attic air and fiberglass particles to enter into the pipe and furnace and to recirculate throughout the heating system in the house (picture included). 

  
  Additionally, there are two places in the attic where the contractor installed the new duct pipes unwrapped and uninsulated although the rest of the duct piping was. The worst problem is in the north end of my house (picture included) where 35' is left bare. This location is in the same area as the issue with the air return joint gaps. The second location is in the south end of the house where 6' is left bare (pictures included) 

  
  As another example of their work practices, because it was close to the end of their workday, the workers hooked up the brand new duct work to the old contaminated return duct for the night. This was despite my objection. This defeated the whole purpose of putting in new clean duct work. His response was "That is what the filter is for." 

  
  Thirdly, the pictures of the living room and kitchen show the "repair" job done by a sub-contractor hired by the CJS company, **** ************. **** was to fix the holes in the ceiling left over from the work done by (CJS), CJS had knocked out the ceiling drywall in order to replace the existing round heating vents with rectangular ones. The subcontractor, ***** did a terrible job and the resulting look is atrocious. They ruined the beautiful popcorn stippling on my ceilings in those rooms. It was totally unnecessary to replace the round vents because only the duct work needed replacing. The original round vents could have been washed and reused or to simply replaced with new round vents, so the stippled ceilings would have remained as is and unmarred. The subcontractor did a very substandard job, patching the ceiling with scraps of drywall. He mudded and painted it in the sloppy manner, not even coming close to matching my ceilings. Enclosed are photos of the kitchen and living room showing the terrible patch job of **** attempting to fix the damage done by CJS. 

  
  I did talk to the **** subcontractor, Mr. ****** on the phone. He asked CJS if they would pay to paint the ceiling, but they refused. He then asked me if I would pay to paint the ceilings and I refused, believing it is the responsibility of the contractors to complete the job as agreed. 
  

  I tried to resolve this with the parties involved, however the operations manager of CJS, Bryce, did not return my calls and the company salesman blocked my phone number and did not respond to the emails I sent him. 
  

  

  Business response

  09/20/2023

  Dear *****, 

  I hope this message finds you well. I wanted to personally reach out to address the concerns you expressed in your recent Better Business Bureau review. First and foremost, I want to thank you for taking the time to share your feedback with us. We genuinely value your opinion & are committed to resolving any issues you may have. Our primary goal is to ensure our clients' satisfaction & we take your concerns very seriously. To provide some clarity, our former ********** ******* (Bryce) & the ******* ******* (Charles) are no longer with CJS Heating and Air. I apologize if there was any misunderstanding regarding communication & providing a solution to you regarding your shared concerns. However, please rest assured as we are passionate on striving to resolve your concerns & reaching a fair resolution. That being said, we greatly value your business & would like to schedule our Senior Technician, Justin, out to your home at your convenience to look over the replaced ductwork & specific concerns shared in your review, as well as the ceiling. This way, we can begin constructing a solution to repair any & all areas of concern. Once again *****, I apologize for any disappointment caused by this experience. We genuinely appreciate your feedback & the opportunity to make things right. If you have any further questions or concerns, please feel free to reach out to me directly (**** ********. I am here to assist you in any way we can. Thank you for your understanding & we sincerely look forward to continuing to serve you in the future. 

  Warm Regards, 

  Marissa P******* - ******** ********** *******

  Customer response

  09/30/2023

  I accept the business's response to resolve this complaint.
  Regards,

  I must say the responce from CJS was excellent,  particularly Marissa, who was handling the situation, following up on every step with a phone call or text, the ceiling was repaired quickly and to my satisfaction, the senior tech Juston has inspected the duck work and detailed for me everything that will be done to correct the problems , dates have been set for these repairs, frankly I have never had such good responsiveness from any contractor throughout my many dealings with contractors, they really should be comebded for there integrity of there people and the company's  policies 

  Sincerly
  ***** **********

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We needed to replace our attic furnace in Jan 2023. Several contractors offered to install it for $5500-6000$. Since it was 80% efficient furnace, most contractors asked to hire a roofing company for the exhaust and a carpenter to remove and reinstall the attic ladder. CJS claimed to have the expertise for all these associated tasks so, we hired them to avoid dealing with 3rd parties. We signed a contract for a 2 stage variable speed 125k BTU furnace at $7834. What CJS left us with is a total disaster. On Jan 18, CJS told us that the right machine was installed properly and working. After 2 days of freezing cold at night, we got skeptical and went to attic to check as thermostat was not recording any activity. It was not running. Worst of all, there was no trace of any documentation to see what was installed. Googling the model number engraved on it revealed that it was a single stage, lower BTU, cheap unit, not what we had dealrly paid for. So the documentation had been purposefully removed to keep us from ever knowing what we had got had it been installed correctly and worked in the first place. Second, the attic ladder was dropped down during removal causing extensive damage to our hallway wood railings. Moreover, it was left on the hallway with nails sticking out creating serious hazard for my 2 preschoolers until it was put back after 3 weeks. We reached out to CJS who came back and verified faulty installation of a wrong product. It took them 3 weeks from day of first installation to finally install the right furnace. According to contract, CJS owed us 500$ for the number of days in case their installed furnace did not work (in our case 21 days). We have not been paid a dime. The most outrageous issue is their total disregard about the railing damage. We have provided the repair estimate to CJS but they have stopped responding, forcing us to take the matter with BBB for resolution. CJS has deceived and robbed us and damaged our property and they don't care.

  

  Business response

  06/08/2023

  ******, we hate to hear that we did not provide you with Premium CJS Means Yes Service and that you feel deceived by our company. I can assure you that was not our intentions, nor how we strive to do business. We strive to deliver Premium Service to all of our clients, and it certainly seems like that is not what you received. Thank you for bringing this to our attention so that we are able to make things right. I will be reaching out shortly to make sure that we get this taken care of for you. I look forward to speaking with you. In the meantime, please feel free to reach me on my direct number ###-###-####. 

  Sincerely,

  Hope B*****

  Customer response

  06/16/2023

  Damage to property needs payment for repairs and remains to be resolved.
  
  Regards,
  
  ****** ****

  Customer response

  08/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20044179
  
  I am rejecting this response because: 

  We received partial payment. Business had committed to include a 500$ check to somewhat compensate for the 3 weeks we spent without heat due to hvac not working.

  Regards,
  
  Sundas Baig

  

  Business response

  09/20/2023

  Hello, ******, thanks for reaching out. I understand your concerns and frustrations. It's uncommon for us to have missteps, such as with your job. I wish that when there are incidents like this, we could give until our clients are content. Unfortunately, in this scenario, the 6080 stretched us as far as we could go. I want to apologize for all your trouble personally. Let me know if I can be of help moving forward.
  Warm regards,
  Jim B*****
  

• Initial Complaint

  02/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am 82 year old senior who believes been scammed by CJS Heating and Cooling over purchasing a furnace and a/c December 29, 2022 totaling $17660.80. I was rather slow realizing what I done. I viewed ****, ***** and even asked a HVAC tech from ************ how pricing on this equipment is determined. He stated he buys equipment between $1500-2000 and sells it $4000-5000. Stop payment issued December 30, 2022 2:30pm. Called salesperson went to voice mail and left message. Call business twice around 4pm with no response. Salesperson on December 29th was more interested in depositing the check and left. Big payday. Have no contract, nothing was signed, none was received the next day and twice signed name to laptop not receiving any written document for what I signed. Salesperson spent 20+minutes in car arriving at price. I asked to see numbers got no reply. Asked to have copy of invoice/contract but salesperson had to leave. Did get text after 6pm asking for email address. Sent reply. Still no invoice/contract. *** overrode the stop pay as I issued the check using my home owner's account which I found out I can't do but have proof that my initial inquiry did have a stop pay request attached. *** overruled which started this issue. All the data is on a laptop which can be altered prior to printing. I have no idea what kind of equipment I was purchasing. It could have been top of the line but altered later. I failed to ask an important question. Can heater issue be repaired?? Mail letter to *** Feb 2, 2023 advising of my intentions. No reply. Salesman is ***** **********

  

  Business response

  02/27/2023

  We are very sorry to hear about your experience *******. I can assure you scamming is not in our business practices. What is in our business practice is Premium Service but by the sounds of it you did not experience this. I would like to find a way to get this for you. We are reviewing the details of your complaint and will be in touch within a few days at the most. In the mean time please feel free to reach out to me on my direct number ************ Sincerely Jim B***** *********  CJS Heating and Air.

  Customer response

  02/28/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* ******

  Another major problem is all the info regarding the transaction is on Tyler's laptop which he retained and in his possession and nothing was received in the way of a contract/invoice. This laptop is ripe for manipulate. Ask Hunter B***n.   I did ask to see the figures that took Tyler 20 or si minutes to compute while he sat in his car for 20 or minutes.  He did contact me after 6pm asking for my email address so he could email the contract.  I replied providing Tyler with my email address.  Nothing was received December 30 or 31.  Tyler said that somewhat prompted me to add an a/c to billing that the prices were going on I believe on the a/c by 28 or 38% which caused me to stop and think should I be adding an a/c to this contract.  Their has been no increases in prices after reviewing **** and **** ***** websites.  Another *******t story.  So far the response to CJS letter is to wait and see what happens next.  No decision is made to accept or reject the letter

   

• Initial Complaint

  01/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  CJS installed a Tempstar (Carrier) furnace during 2015 that has always shut down when the outside temperature is lower than 5 degrees F. We have always had a service contract with CJS to service the furnace, last paid on Jan 29, 2022, in the amount of $192, check no. 5805. Since 2018, we have called CJS numerous times during cold weather because the furnace shut down, and no charge because of the service contract. Last service because of shut down was on Jan 6, 2023, while service contract was in effect. However, CJS improperly sent an invoice in the amount of $89 to which we objected by email as improper on Jan 11, 2023, and on Jan 25, 2023. We request, again, that CJS cancel the $89 invoice.

  

  Business response

  01/26/2023

  Thank you for choosing CJS and for bringing your concerns to our attention. Over 18 months ago, we eliminated the free service call from our maintenance agreement due to the rising cost of doing business. We sent out letters, but you may not have received your notification. I requested our accounting department to remove the charges to eliminate the 89-dollar service fee. Please know in the future; a service fee will be due at the time of service. Again thank you for your business.

  Customer response

  02/02/2023

  I am rejecting this response because: Received another invoice from CJS for the $89 service fee that is to be waived. 
  
  Regards,
  
  *** ******

  

  Business response

  02/03/2023

  I requested our accounting department to remove the charges and eliminate the 89-dollar service fee. I asked them to mail you a copy of the zero invoice. Additionally, today I emailed you a copy of the zero-dollar invoice. I tried to attach it here, but that did not work. In the future, a service fee will be due at the time of service. Thank you again for your business.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Initial Date of Interaction: February 13, 2022 Paid to CJS: $10,456.00 CJS Committed to Provide, as per contract: Trane Furnace, variable motor, 98% energy efficient rating. What CJS Actually Installed: a significantly cheaper RunTru Furnace, single stage motor, approx. 96% energy efficient rating. Nature of Dispute: incorrect furnace was installed versus what was agreed upon in contract. I had to notify CJS of error - without, it is unknown if CJS would have corrected. After replacement, CJS had to send technicians multiple times back to home to due to improper installation leading to heat not working. It was also later confirmed by CJS that a technician failed to connect Air Conditioner wiring, leaving wires dangling and exposed in system. Issue has yet to be resolved leading to need for space heaters in house. Technician stated that new boards are now required in furnace (less than 3 months after install). Another technician came to correct; however, stated could not complete job due to wrong parts being ordered. Have CJS Tried to Resolve: very insufficiently. In the span of 3 months, around 6 CJS Technicians have been to the home multiple times. Each failing to finish proper installation and have furnace (and now Air Conditioner) function properly and consistently as a newly installed factory out of the box furnace should. Space heaters have been utilized in lieu of a final correction from CJS. Invoice Reference: ********

  

  Business response

  05/08/2022

  I am sorry to hear about Mr. ******'s concerns with our company. I have personally reached out to him to discuss the best plan moving forward. I will update this thread once a resolution has been confirmed.
  Sincerely Jim B******

  Customer response

  08/23/2022

  8.22.2022, BBB received phone call from consumer stating complaint has been resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩