ComplaintsforNew View Services and HVAC Systems, LLC
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 6th 2023 this business charged me the service fee of 65$ to fix a heating unit ( they were the assigned service by ****** home warranty) and they don't answer the phone , they kept stalling and never fixed my issue. This has caused me hours and hours of suffering and left me with a unit that doesn't have heating in the cold days.Business response
12/11/2023
BBB called business and spoke to Travis, who said he was sick or injured at the time of this job and so the warranty co. found another business to go out and handle it. He said as far as he is aware, the customer was taken care of and matter was resolved. If not, please advise.Customer response
12/19/2023
I accept the business's response to resolve this complaint. The payment for this is however reverted since I paid extra money to the new vendor to do the repairs in question.Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
If I could give him no stars, I would. Trash, Trash, Trash. Terrible customer service and I will be spreading the word on EVERY outlet that I can find. He has come two years in a row to do work on my home (not because he does a good job but because he seems to be the only contractor my home owner warranty company uses. We keep having the same issue. Never comes when he says he will. Very inconsiderate of your time. Then stops answering calls and texts. He JUST worked on our AC over the weekend, we paid him $600 this time and paid close to $500 last month so I am unsure how it is not working AGAIN not even a week later. DO NOT USE! YOU WILL BE HOT AND SORRY!Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I gave him a down payment of $600 for an AC Unit on 8.23.22. I can no longer afford to make the purchase, and I would like my money back. I have made multiple attempts to reach him, but have been unable to do so.
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Contact Information
743 N James Rd
Columbus, OH 43219-1839
Business hours
Today,8:00 AM - 8:00 PM
| MMonday | 8:00 AM - 8:00 PM |
|---|---|
| TTuesday | 8:00 AM - 8:00 PM |
| WWednesday | 8:00 AM - 8:00 PM |
| ThThursday | 8:00 AM - 8:00 PM |
| FFriday | 8:00 AM - 8:00 PM |
| SaSaturday | 8:00 AM - 8:00 PM |
| SuSunday | 8:00 AM - 8:00 PM |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.