ComplaintsforF & F Home Improvement Co, LLC
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 5th I called Frank B***** to find a laundry output line. Mr. B***** came and said he would have to cut the wall to see. I ask Mr. B***** before you cut my wall could you open the top of the output to see if the output was there before cutting the wall Mr. B***** stated that the contractors were moving too fast and put the input and output lines in the wrong. Mr. B***** cut the wall without doing as I suggested. Mr. B***** quoted me 500 dollars if he has to run the lines through the sink. Mr. B***** cut the wall to find out there was an output line where I suggested he cut. Mr. B***** these said " I saved you some money and I am a plumber and I don't fix walls ". Mr. B***** wouldn't fix the wall, and said I charge a service fee of $125 . Mr. B***** didn't mention a service when asked he waited until he seen that he didn't have to run a line. I asked Mr. B***** to reduce the cost of the service fee since he damage the wall he refused. Mr B***** handed me his business card that stated he specializes in all roof replacements, siding , Gutterss , soffit, fascia , painting , plumbing, electrical, windows, drywall and so much more, but still refused to fix the wall or reduce his service cost so that I could get my wall repaired. I asked for a refund and he refused.Business response
08/24/2023
on Aug 5th, 2023, I received a call from ******* ******** come to **** ******** ***
********* ** ***** to locate a washer drain pipe after she purchased the property, as I inspected the washer box I explain to Ms. ****** that will may have to run a new drain pipe and the cost would be $500.00 she agreed and I also explain to her that I would need to cut the wall to access the pipe and connect it to the existing drain pipes and that I do not repair drywall for small plumbing repairs, however I would cut the opening as neatly as possible so whoever comes behind me to do the repairs would not have a lot of work to do, once again Ms. ****** agreed she suggested that I just cut the washer box to access the drain pipe and I explain to her that I would still need to open up the wall to connect it either way her consider went from locating the drain pipe to having an issue with the neatly cut wall afterwards knowing the cost and trying to pay less or nothing at all ,however I still reduced my price from $500.00 or more to just my service fee which was extremely fair considering the cost could have been in the thousands if I had to run new pipes . so therefore, I request that this complaint be closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.