Business ProfileforHomegard, LLC

Contacted Homegard on August 10th 2022 about our home's air conditioning unit. The air conditioning had been getting worse in my home all summer and the outside unit had started to freeze up. These were not issues last summer. I paid the $50 service fee for them to send a vendor to repair/inspect. The vendor did nothing but inspect. He used a sniffer and found NO LEAKS on the outside unit, A coil, or the line running between the two. He tested the Freon level and said it was way to low. There is some fin deterioration on the outside unit and his assessment was there was probably a leak but could not verify a leak. NO DYE TEST WAS PERFORMED. He asked where the deterioration came from. I said it has been like that when the home was purchased less than a year ago but DID NOT affect the air conditioning in the residence. The story was an animal had urinated on the coil. Could not verify. I was contacted again by the Vendor on August 15th 2022 regarding replacing the AC UNIT. I said this was a warranty claim so i was not interested in getting a quote to replace. He called HOMEGARD and then called me back the same day and told me HOMEGARD instructed him to go to my residence to measure for a new unit and give them a quote for replacement. Reminder my home warranty expiration date was almost 3 weeks away when i opened this claim and paid the service fee. i did not hear anything from either the vendor or HOMEGARD from aug 15 till the day after my warranty expired. Sept 1st. Was told it was in approvals and would be contacted right back. Took another 4 days to be told there was nothing HOMEGARD could do because a dog peed on the outdoor unit and thats what caused the issue. ********!! The vendor tested extensively the affected areas and could not identify leak. Also its quite shady that I heard nothing for almost 3 weeks so HOMEGARD could run the clock out on my warranty. Was just told nothing could be done since the warranty had expired. AC worked last summer