5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeff I
1 star07/01/2024
Bought my first home in 2022. Paid for 1 year of coverage with HomeGard, and renewed for a second year. Within 3 months of purchasing the house, I filed claims for non-functioning dishwasher and garbage disposal, and non-functioning/badly leaking shower. HomeGard was happy to take my money, but never responded to any claim. Eventually I discovered they had a totally different address listed for me on my account online. Absolute scam of a company, and I wish I never did business with them.
Homegard, LLC Response
07/22/2024
Are you contacting the correct company? We have no record of you calling, no record of any claims filed. We have contacted you and left voicemails after your review and you have not responded. We contacted your real estate agent and she called and left voicemails with no return call. We (HomeGard) also confirmed with your agent that we had the correct address and phone #. If you have not received any of these messages, calls, or emails please contact us at ********************************************* or call ************.Review from Tom C
5 stars05/09/2023
HomeGard has been great each time we have had to use them. Once I understood the policy terms, I knew what to expect. The reps are always willing to explain and answer any question that I have had regarding coverage.Review from Bert S
5 stars04/11/2023
This is the BEST home warranty I have ever dealt with. Everyone is still professional, courteous, and they are quick to respond to solve any home appliance repair or replacement. Every yewr I renew with them.Homegard, LLC Response
04/12/2023
Thanks for the positive feedback! We always aim to exceed expectations of what a home warranty can do!Review from Sonya C
1 star03/15/2023
Used to be a ********** *** Agent, had Homegard numerous times in the past myself and boy, has their philosophy changed... They collect your premium and then deny every claim you contact them about. Paid out of pocket for this one based on previous good service. HUGE waste of $1000.00. HUGE WASTE. Had a toilet leaking from the supply out of the wall on the second floor, all over the floor and down through. They wouldn't send anyone out for days because "it's not an emergency." Had to stop it myself and then call another plumber. Called back again months later as the shut-off coming into the house is making really loud weird noises and pipes in basement are banging so the whole house is thumping like an earthquake. Nope, won't come out for that either--not unless there's a leak. So wait till the pipes break and flood my basement? Yeah, bet they don't cover that either. HORRIBLE COMPANY. COMPLETE SHYSTERS. ZERO STARS. Will never recommend again.Review from John M
5 stars08/18/2021
Bought a plan when my home was listed. About three weeks in, the microwave started tripping the breaker. Made a call to Homegard, explained what was happening. They called back for model number in about an hour. They made arrangments for a technician to bring and install an exact replacement. I wanted to do it myself due to timing issue. They arranged for me to pick up the new microwave at the store - easy. Then the garage door quit working after we closed. They arranged for repairs and followed up to work with the new owners to complete the repairs. I will use this company again.
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