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ComplaintsforRed Roof Inn
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reserved a room for 5 nights. Would’ve been my first time at a redroof inn for the yearly festival in Columbus I paid the 30$ reservation deposit, no big deal. Mind you I clicked pay upon arrival. 2 days later I don’t have enough money in this account luckily or it would’ve been broke. I get charged 2 times for 60$ and attempted to charge for full price of the stay of 918$. At this point I’m fuming. One experience here I’ll never stay here again only resolution is for a refund of the full 190$ that was taken without my permission. Writing this so they take me seriously when I call here soon. Will update upon anything other wise I’ll go to court if I have to or dispute the charges. Biggest thing is now instantly i tried calling and they couldn’t find my reservation or online so basically cancelled it when they couldn’t get every penny. Lucky I don’t go to courtBusiness response
12/05/2022
The guest booked a pre-paid reservation for five nights in May 2023. Because this was a prepaid reservation, the card was charged that same day the reservation was made, and the guest was made aware of this at the time of booking. When the card was charged, there was not enough money to cover the room, so the system automatically cancelled the reservation charging only $60.00. The following day the $60.00 was refunded. The only reason the card was charged is because the reservation was booked prepaid. Usually when a reservation is booked that is not prepaid, the card is not charged until the guest is at registration. If the guest is still showing a charge, he can call the hotel so we can investigate.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.