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Find a Location

Grange Enterprise Companies, including Grange and Integrity Insurance has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Grange Enterprise Companies, including Grange and Integrity Insurance

      PO Box 25195 Columbus, OH 43216

      BBB Accredited Business
    • Grange Enterprise Companies, including Grange and Integrity Insurance

      400 Galleria Officentre Suite 115 Southfield, MI 48034

    • Grange Enterprise Companies, including Grange and Integrity Insurance

      6000 Freedom Square Dr Ste 380 Seven Hills, OH 44131-2547

    Business ProfileforGrange Enterprise Companies, including Grange and Integrity Insurance

    Insurance Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.68/5stars

    Average of 397 Customer Reviews

    Customer Complaints

    81 complaints closed in last 3 years

    25 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/21/1970

    Years in Business: 89

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Grange Enterprise Companies, including Grange Insurance and Integrity Insurance and their subsidiaries, offer auto, home and business insurance.

     


    Products & Services

    insurance services

    Business Details

    This is a multi-location business.

    Find a Location

    Grange Enterprise Companies, including Grange and Integrity Insurance has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Grange Enterprise Companies, including Grange and Integrity Insurance

        PO Box 25195 Columbus, OH 43216

        BBB Accredited Business
      • Grange Enterprise Companies, including Grange and Integrity Insurance

        400 Galleria Officentre Suite 115 Southfield, MI 48034

      • Grange Enterprise Companies, including Grange and Integrity Insurance

        6000 Freedom Square Dr Ste 380 Seven Hills, OH 44131-2547

      Location of This Business
      671 S High St, Columbus, OH 43206-1066
      BBB File Opened:
      10/1/1963
      Years in Business:
      89
      Business Started:
      3/25/1935
      Business Incorporated:
      3/28/1935
      Accredited Since:
      7/21/1970
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Grange Enterprise
      • Grange Insurance Company
      • Trustgard Insurance Company
      • Integrity Insurance Company
      • Integrity Property & Casualty Company
      • Integrity Select Insurance Company
      • Grange Indemnity Insurance Company
      • Grange Insurance Company of Michigan
      • Grange Property & Casualty Insurance Company
      • Grange Insurance
      • Grange Mutual Insurance
      Hours of Operation

      Primary

      M:
      By Appt. Only
      T:
      By Appt. Only
      W:
      By Appt. Only
      Th:
      By Appt. Only
      F:
      By Appt. Only
      Sa:
      By Appt. Only
      Su:
      By Appt. Only
      Business Management
      • Ms. Linda Roubinek, EVP, Chief Strategy & Transformation Officer
      • Mr. Tim Cunningham, EVP, Chief Information Officer
      • Ms. Cheryl Lebens, President of Personal Lines
      • Mr. John North, President of Commercial Lines
      • Mr. John Ammendola, President & CEO
      • Ms. Teresa Brown, EVP, Chief Financial Officer
      • Ms. LaVawn Coleman, EVP, Chief Legal Officer
      • Ms. Doreen DeLaney Crawley, EVP, Chief Operations Officer
      • Ms. Beth Murphy, SVP, General Counsel & Assistant Secretary
      • Mr. Scott Hauptman, SVP, Chief Claims Officer
      • Ms. Jill Wagner Kelly, EVP, Chief Distribution Officer
      Contact Information

      Principal

      • Mr. John Ammendola, President & CEO

      Customer Contact

      • Ms. Kessa Luten, Executive Legal Assistant
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      81 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      April of 2024 I scheduled an appointment with my auto and homeowners agent to review policies. Items that were discussed were (1) son leaving my auto policy and going on his own policy when it was due for renewal(June 20th 2024). (2) Also discussed was increasing deductible for auto policy from $500 to $1000 and $1000 to $5000 on Homeowners policy (upon renewal June 30th, 2024). In May 2024 my son purchased a new vehicle was we called to learn the agent had removed him from the policy in April 2024. He was quickly put back onto the policy however for three weeks he had NO insurance on the new vehicle. On May 18th 2024 we had a large hail storm that damaged my homes roof. Upon contacting the Insurance we learned that the same agent also changed the homeowners deductible in April 2024 and not as requested for when the policy renewed. When I complained to the company. they said there was nothing they could do.This makes no sense as both my auto and homeowners' policies were paid in full at the time of these incident and that no changes were to take effect until RENEWAL.Very poor customer service and total liars.
      Read More

      Customer Reviews

      397 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      genti c

      5 stars

      07/18/2024

      Filed a claim with Grange home insurance and I was impressed with the quickness of the process. *** (the adjuster) was very professional and took the time to explain everything in a very simple way so I could understand it.Overall, very happy with Grange!

      Local BBB

      BBB of Central Ohio

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