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ComplaintsforWhat On Earth
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I noticed that there was a recurring charge of 14.95 from What On Earth since November of 2022. in my credit card. I have purchased from this company before but to my knowledge never signed up for any subscriptions. I called their customer service line that was listed on their website ###-###-####. I was referred to another number by the represenative that answered, The number I called is ###-###-####. They told me that I had to accept a free trial for some type of gas subscription in order to receive my refund. When I inquired if I would have to cancel the subscription after the free trial ended and was told yes, I told him I didn't want the free trial, I just wanted my refund. The representaive going by the name of ***** ******** who did not sound like a ***** ******** argued the point with me and then hung up when I argued back. I called the number again and received a different Rep who gave me a different number to call which was the number to ******** Ailrlines. This is a total scam. They should not be forcing people to accept free trials to receive a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.