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          Find a Location

          Victoria's Secret has 107 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Victoria's Secret

              3425 Morse Xing Columbus, OH 43219-6014

            • Victoria's Secret

              PO Box 16589 Columbus, OH 43216

            • Victoria's Secret

              4 Limited Pkwy E Reynoldsburg, OH 43068-5300

            • Victoria's Secret

              3 Limited Pkwy Columbus, OH 43230-1467

            • Victoria's Secret

              3575 Maple Ave Ste 422 Zanesville, OH 43701-1010

            Business ProfileVictoria's Secret

            Lingerie
            Multi Location Business

            Contact Information

            3425 Morse Xing

            Columbus, OH 43219-6014

            Get Directions
            Visit Website
            Email this Business
            (800) 411-5116

            Customer Reviews

            1.19/5

            Average of 67 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            348 complaints closed in last 3 years

            172 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Women's lingerie & apparel & beauty products

            Products & Services

            Women's lingerie & apparel & beauty products

            Business Details

            This is a multi-location business.

            Find a Location

            Victoria's Secret has 107 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Victoria's Secret

                3425 Morse Xing Columbus, OH 43219-6014

              • Victoria's Secret

                PO Box 16589 Columbus, OH 43216

              • Victoria's Secret

                4 Limited Pkwy E Reynoldsburg, OH 43068-5300

              • Victoria's Secret

                3 Limited Pkwy Columbus, OH 43230-1467

              • Victoria's Secret

                3575 Maple Ave Ste 422 Zanesville, OH 43701-1010

              Location of This Business
              3425 Morse Xing, Columbus, OH 43219-6014
              Email this Business
              BBB File Opened:
              8/28/2007
              Years in Business:
              42
              Business Started:
              1/1/1982
              Type of Entity:
              Corporation
              Alternate Business Name
              • Victoria's Secret Direct
              • Victoria's Secret Stores, LLC
              • PINK
              Business Management
              • Ms. Jennifer L. Bond, Customer Care Center Manager
              • Ms. Stacy Maurer, Internet Services and Correspondence Supervisor
              • Ms. Lee Ann Bicknell, Internet Services and Correspondence Supervisor
              • Ms. Katherine Grosser, Internet Services & Correspondence Supervisor
              • Ms. Candy Shearer, Customer Care Manager
              • Ms. Tabatha Vaughan, Complaint Contact
              Contact Information

              Principal

              • Ms. Jennifer L. Bond, Customer Care Center Manager

              Customer Contact

              • Ms. Tabatha Vaughan, Complaint Contact
              Additional Contact Information

              Fax Numbers

              • (614) 577-3087
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              353 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              So I was having issues with placing an order online for a 30% coupon I was recently given in your store. One item must be full price to use it which I had and I added underwear to my order on sale. Since there was an issue with placing the order I contacted a chat agent. I spoke to a chat agent that was able to attach the 30% code which I gave the chat agent and he asked if I had another coupon which I stated yes a birthday coupon. He attached both savings to my items in the cart, He first gave an uncertain total of $16.94 then when I told him that I wanted to know for certain he told me yes my total will be $16.94. After he placed the order he then told me $39.94 I told him that is not what he told me. I immediately told him to cancel the order and I would be escalating this chat. I have pictures of this whole chat as proof.
              Read More
              Read 352 More Complaints

              Customer Reviews

              67 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              deborah s

              07/10/2024

              There was a time, not too long ago, when Victoria's Secret knew how to use a tape measure. I know, because I have a bra that I bought a number of years ago. And a tape measure. The 36 represents inches. The new bra I bought says its a 36 on the label but it measures 27 inches. I know because I do own a tape measure. To add insult to injury, the website does not allow me to log into my account where I could have left this review. But I do have a car and can drive to my nearest VS where I will make my opinion known.

              Victoria's Secret Response

              07/15/2024

              We've reached out to the customer directly to understand and resolve. 
              Read 66 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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