ComplaintsforRLJ Management

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved here in 2022 and nothing has been okay. My HVAC system keeps leaking all over the carpet. It soaks up the carpet pretty bad then dries up. (Mold) my bathroom ceiling is caving in. My apartment is infested with rats and roaches. My Neigbor’s washer is leaking through the ceiling in my kitchen. My vent in my bedroom is leaking and also leaving puddles in my bedroom. Doors are off the hinges. Everything is a MESS. Nobody should have to be forced to live this way because the property doesn’t want to do their jobs. It’s already bad enough to live in an area where violence and crime is at an all time high but to not be comfortable in your own “comfort” place is even crazier. I haven’t been able to give my daughter the chance of living comfortable. I cannot stress how many times I reached out about these matters since living here and everytime I go unnoticed. I just want someone to come and look at what I have to deal with. It’s so many things that aren’t fixed and have been fixed since living here including the blinds and it’s so minor yet it’s no urgency on fixing these things because I’m the one who has to live here not them! I’m tired, it’s depressing and it’s sooooo frustrating. All the openings that I have which is why mouses are running around. I’m tired!!!! Roaches hiding under the carpet. Mold growing in places and on top of all this I have had asthma attacks because of the state of this apartment! There is other videos but they’re videos and I can’t upload them.

  Business response

  07/17/2024

  Hello,

  I have passed all of this information on to your Property Manager *** ******. He did state that the phone number they have on file for you was incorrect. Please stop by the office and they will get these issues taken care of for you. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 8,2024 a car drove through the apartment next to my apartment. Red Cross put me up in a hotel for a couple of nights because I was told I could not go back into my apartment because it was unsafe. June 10,2024 I was informed I could return to my apartment. They had put a 2 by 4 to hold the roof up. The porch started to lean. They came back out on June 12,2024 and put a second 2 by 4 to hold a porch up that they had already told me was safe. I just think it is very unfair how they are treating me. These landlords want us to stay in their houses and treat them well and when we do they still don’t care.

  Business response

  07/17/2024

  Hello,

  I spoke with the Regional Manager of this area, and she stated that the Red Cross did step in with a gift card for food and lodging. 

• Initial Complaint

  06/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  they are charging fines and adding fees that are mistakes on their end and having residents pay the fees anyway. They are bouncing peoples rent and then making them pay fees for non sufficient funds with proof that funds were there and that their system is causing the problem. We were told we have to pay the fees anyway. They do not respond in a timely manner and refuse to give the new address to the community office. Will not answer my questions.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My furance was on fire twice, My oven is not working. It has been reported & nothing is done. The hot water tank is on out, & there is a wire near the BDRM ceiling that is hot & the fire Dept has been out about it. We have have reported this many times to our Property Management & nothing is being done about any of it. I am afraid there is going to be a fire & people are going to be hurt or worse.

  Business response

  03/14/2024

  This is not a resident that we have at this property. I reached out to the manager, and this is her response. 

   

  I'm unsure who ***** **** is. We do not have anyone on this property by that name. 
  
  For this unit though: 
  To our knowledge, the furnace has never been on fire. There is no smoke damage, etc. 
  The water heater is working properly, but maintenance did turn the temperature up a little bit for them. 
  There are no bare wires anywhere. The fire department came to due this this question a while back, and it was found that a cigarette was put out on the wall, which left ash on the wall, and they then thought it was on fire due to that.
  We have not heard anything regarding the oven not working. But we will check it out as well. 

   

   

   

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We did work for this company at the arbourway apartments in north Lewisburg. The balance due was $3100 . After waiting for two months I received $1100 leaving a remaining balance of $2000 which has yet to be paid. I've texted over 100 times with the property manager who in my opinion is the only one helping me. The company doesn't answer calls. Ignores messages left and seems to not care about anything but collecting their rent . We just want paid for the work we did. This isn't right to do to someone who's self employed and depends on those jobs though the winter. We need to resolve this issue the work was completed December 4 th. It is now end of February

  Business response

  02/22/2024

  Hi *****

  I think there may be some confusion. The only invoice our office has received is the one I have attached for $1100. We did process this invoice and a check went out to you. We do not have any other invoices from you. If you feel this is a mistake and we should have an additional invoice, please send that to the property manager for processing. Thank you.

  Customer response

  03/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21325967
  
  I am rejecting this response because:  the paid the $1100 and I finally received another $1000 of the $2000 but they still owe $1000 I have all the proof of the amount owed in emails and text messages from the property manager.  It has been three months waiting to collect this money ridiculous 
  
  Regards,
  
  ***** *****

  Business response

  03/05/2024

  In my previous response I uploaded the only invoice we have on our end. If you believe there are more invoices needing to be paid, please submit those. We cannot make any payments without proper invoices. You uploaded a text chain with someone instead of the invoices. 

  Customer response

  03/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21325967
  
  I am rejecting this response because:  I am still owed $1000 on the job.  Supposedly it was mailed out this week.  To say that you only had one invoice for the money owed is a bald faced lie.  If they $1100 is all that was owed why did they send another $1000 last week and supposedly mailed the last balance on Wednesday.  Your company has done nothing but draw this thing out over 3 months. Doing everything in your power to make it hard to collect.  Right down to mailing last check to north Lewisburg forcing us to drive there yet again only to not pay it in full.  I would not work for this company again.  Their willingness to lie to protect their c- rating is appalling .From the beginning all o wanted was paid for what we did. You should really work on your people skills and honesty.  I have not done anything but keep my word.  You should try it sometime. Hopefully the night mare of working for these people  will end soon . And we can finally get the balance when this check arrives .  If it's really been sent.  
  
  Regards,
  
  ***** *****

• Initial Complaint

  11/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I applied for an apartment at Sumter Senior Apartments in South Carolina. I was left a voice message by ***** ****** the Regional Manager on November 2, 2022, which stated she is sending my paperwork up to compliance for approval, and that it shouldn't be any problems with approving my application because she received the employment/income verification form from my employer. She also stated that she got my move in date set for November 17th, but if I wanted to move in before then I could and that she has me down for a low budget 50% or 60% unit. She also said she needed my security deposit of $430.00. I went to look at the apartment the same day which was on the day that I paid her a security deposit of 430.00 on November 2, 2022, however, she didn't give me a lease to sign. I emailed her on several occasions and left voice messages as to the exact date I can move in and sign my lease because my landlord wants to know, so she can lease the apartment. I'm getting the run around. I have attached a copy of the security deposit which was a cashier's check. I need to know when I can move in the apartment at Sumter Seniors Apartments, or I would like my security deposit back. I want to thank you in advance for your cooperation concerning this matter.

  Business response

  11/15/2022

  Sumter Senior is a LIHTC property which has stringent regulations to get an application approved for occupancy.  In the process of doing such Ms. ******* refused to write a self certification statement about an employer she listed on the application that she claims she never took the job.  Refusal means I can't get her approved for move in.  She became very hostile after that point and started demanding her security deposit back, writing me demanding and ultimatum emails about returning her security deposit.  Her application was cancelled and her security deposit was returned by USPS, tracking number **** **** **** **** ****, due to be delivered on Wednesday, November 16th, tomorrow.

  Please let me know if you need anything else.

  Thank you,

  ***** ******

  Customer response

  11/28/2022

  ********** ********************
  4:42 PM (53 minutes ago)
  to Better
  
  I want to thank you for everything. I did receive my money from the business. Thank you. This matter has been resolved.
  
  Thanks,
  ******* ******* 
  
  
  
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