Business ProfileforThe W Nail Bar

I’ve always had a great experience with The W Nail Bar until today, 9/17/23. I had an appointment scheduled to have gel removal on my fingernails and toes with a gel mani with level 2 nail art and just the basic pedi. Well, I decided the day of my appointment to get only gel removal and not have gel put back on my fingers and toes. So, as the nail tech is doing my gel mani, she doesn’t say a word to me that I would still be charged for all those services I wasn’t getting now. She just made conversation about her cats and her life. Then, I wait around after and they eventually get me in for my appointment to have the gel removed on my toes. This was a different nail tech who took the gel off my toes. NEITHER nail tech said a WORD about being charged for the services I decided not to get. So, this was two different nail techs who worked with me and neither said a WORD about still being charged for full services I was going to receive after all. It wasn’t until I get to the check-out counter to pay that the nail tech who took the gel off my toes, tells me I was still going to be charged for ALL services I booked even though all I got was gel removal. They charged me $137 to have gel taken off my fingers and toes and said it was their cancellation policy. I would’ve absolutely just gotten all the services I originally had scheduled done if one of the nail techs would’ve warned me I was still going to be charged full price regardless of what I got. And then one of the nail techs (the girl who took the gel off my fingernails) lied and said she had warned me that I was going to be charged regardless. Don’t you think I would’ve just agreed to get the services done if she would’ve told me this? I was there at the salon for the entire time it would’ve taken to get the original scheduled services done, and I ended up having to pay $137 for a simple fingers and toes gel removal. I would have just gotten my originally scheduled services had I known I was going to have to pay for it all still.