Complaints

This profile includes complaints for Byers Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byers Auto Group

  2435 Billingsley Road Columbus, OH 43235

  
• 

  Byers Auto Group

  401 N Hamilton Rd Columbus, OH 43213-1313

  
• 

  Byers Auto Group

  1101 Columbus Pike Delaware, OH 43015-2794

  
• 

  Byers Auto Group

  2455 Billingsley Rd Columbus, OH 43235-1925

  
• 

  Byers Auto Group

  5342 Columbus Pike Lewis Center, OH 43035-9277

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/24 we took our 2012 ***** Cruze to Byers ***** Grove City we had it towed because the engine light was on. First they said it was a MAP sensor, we just replaced that two weeks prior with a mechanic. Then they said it was because it was not a genuine ** part. So we said ok replace it which cost us $351.94. We brought it home, now mind you, this car is not driven yet, it is for our 16 year old granddaughter who is working on her drivers *** and we just start it every now and again and the next day the engine light came on again. So we called and they said we would have to bring it back. We waited because we didnt have the money to do more work. So on 2/26/25 we had it towed back, this time it was because it was leaking oil somewhere. It was said it was the engine cooler assembly and that cost us $1827.14. We picked it up and drove it home, about 25 miles, and the engine light was on again. I called and they said it was on when it was there and when they checked it, they say it is the purge valve. But they said they reset it and it should be ok for a while. They then wanted $275 to replace that. When we got in it to drive home, the traction control light was on. I called and they said it had a button that just needed pushed by the gear shift, we push it and it still won't go off. We paid all that money to have the engine light fixed and the leak fixed and still have problems with the engine light. We want our money refunded for these two repairs. They did not do the job. I spoke with the service manager and they tried to explain the costs and say they would do the purge valve for half price. No other resolution. We would like our money refunded.

  

  Business Response

  Date: 04/17/2025

  Good morning,

  We do apologize for your inconvenience in regards to the amount of service work needing to be completed on your 2012 Chevrolet Cruze. We do our best to provide excellent customer service and assist in every customers need. While we empathize with your concern, all services rendered to the vehicle were completed and successful at repairing what it was intended to. Therefore, Byers Chevrolet will not provide a refund for these services, as all services paid for were completed and have repaired what they were intended to. We want to assist and help with costs on the new repairs to help maintain client relations because of the series of unfortunate events that you have experienced with this vehicle. No repair made was out of the ordinary for this vehicle with its current age and current mileage. 

  Timeline:

  RO# ******* @ ****** miles on August 13, 2024. Manifold absolute pressure sensor replacement. Diagnostic Trouble Codes: P0106, P0107, P0108.

  RO# ******* @ ****** miles on February 26th, 2025 to March 6th, 2025. Oil cooler replacement from leaking oil with notes of future potential oil leaks forming. Diagnostic Trouble Code: P1101 Purge valve stuck open. Recommended replacement with no diagnostic charge to assist customer and estimate provided with 50% discount to assist in client relations for series of unfortunate events. 

  Hopefully this information helps and we look forward to seeing the ****** again in the future as we want to do our best to help with any situation that may occur.

  Thanks.

  Customer Answer

  Date: 04/24/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23203776
  
  I am rejecting this response because: the work was not done to satisfaction. I have spoke with the manager and I just want it noted what occured on their file. I know they won't refund us but the manager sent the part so that is ok.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a their website to purchase a product, added the product to the cart, and ordered it. The next day someone emailed me asking for a LOT more money that what i ordered it for. I did not have that much money on me, and they were asking more for it than other dealers, so I had to cancel the order. My desire is for them to fulfill my original order for the exact amount they advertised, and i orginally purchased it for.

  

  Business Response

  Date: 04/14/2025

  Hello, the customer ordered part number ************* through our third party parts website Simplepart. Unfortunately, that part number is no longer available through the manufacture **** and has been superseded by the manufacture **** outside of our control. The updated part has also superseded two more times since the original part number, 1K9877307B5L9, 1K9877307C5L9 and now the part number is 1K9877307B5L9 and requires an additional component 1K9898912B.  Please see attached policy/disclaimers from the Simplepart website. The customer did acknowledge these polices during checkout by check marking the box during the checkout process.  Thanks **** *****

  Terms & Conditions for sale of products and parts
  Prices shown are valid for online orders only plus shipping.
  We reserve the right to correct typographical and printing errors.
  Signature on Delivery now REQUIRED for Any Order Over $100.
  We reserve the right to correct prices or calculation errors.
  All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
  We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense, other than to use email to cancel such an order.

  Customer Answer

  Date: 04/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23195193
  
  I am rejecting this response because: Hidden policies internal to an organization, which are not available to the public in a clearly discernable way, should not absolve a company from false advertisement online. Nobody but the owner of a site can be responsible for pricing they post online, especially on an e-commerce site. This company is a false-advertiser and therefore a liar, and hides behind unethical business practices. 

  The takeaway: You cannot trust this seller online. They lie about their pricing, so all of their pricing cannot be trusted.

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to have the front brakes & rotors replaced. The evening I got my car back there was a humming noise at low speed to brake. I took the car back the following day to check the repair job. Nothing was found w the brakes, when they had the car up on a lift it was running. They took it down the Service ****** *** backed the car off the lift & a light come on saying the car was overcharging & turn it off immediately. I told *** turn the car off. I asked them to check the alternator. They had me go in the show ************ *** came & asked me to drive the car to see if the light would "go off", he sd he thought I had a bad ***. I told him I was not going to drive the car with a bad ***. He walked me to my car, which was left running antifreeze was spraying everywhere out of the hood & the car was smoking. *** left the car running. He caused the *** to go bad which caused the radiator fan not to come on & the car to overheat. This damaged the wiring harness inside my car, preventing the back doors from unlocking, the gas lid to unlock, & the tail gate to unlock. *** caused the *** & the tail gate motor to fail. All needed to be replaced, resulted to damages in the amount of $9271.00. *** refused to fix the back door/tailgate/gas cap when he knew I was moving out of state to ******** in 48 hrs. There is more detail in the letter uploaded that *** was sexually harassment when telling me I was being "salty" when asking questions about what happened, and threatening to not fix my car. I have been trying to work with the ** since the end of January after I had my car at two other ***** shops to repair the damaged. The ** has ignored phone ************** until I called the CFO of Byers. I placed **** holds on the payments because of being ignored by the ** and let him know. We agreed to a sif that he sd he would mail a check on 3.10, on 3.20 he emailed refusing to do so bc of the **** dispute he knew about & I would cancel after I received payment from Byers.

  

  Business Response

  Date: 04/02/2025

  I would like to contest this dispute, and I feel that Byers ***** has acted in good faith and owes this customer nothing at all.
  
  Fact - She came in 12-02-24 and we replaced her front brake pads and rotors as well as front left and right sway bar link rods per a previous estimate. The repair order was written up specifically stating a clear directive and request from the customer. The ro was then signed by the customer for these repairs. We then completed the repairs as clearly stated on the ro per the previous estimate. After the repairs she then signed and paid the invoice amount. There was no dispute on these repairs.
  
  After paying her bill for the brakes and sway links she had requested for us to check a noise. I requested for a master tech to go for a ride with her so we were clear on what we were looking/listening for. The vehicle as then brought back into the bay after being checked over it was not able to determine the noise she was asking to be checked because it was a noise which occurs while there is weight on the car and when it was in the air, it wouldnt make the noise. I even invited ******** out into the service bay to view and discuss that the noise was not occurring while it was in the air to show her that we were trying out best to help her out because she was driving to ******** in a couple days. After putting the car back down and while pulling the car out of the bay several lights came on the dash all at once. I asked the tech and ******** both if they saw this happen while they were out driving and the said no. We pulled the car back into the bay and checked some things. It was then determined that the *** must be getting hot and causing over charging message and condition. I promptly went to ******** in the waiting area and explained that the best thing could be to drive the car through the cold air and help cool the *** down in hopes that its just hot and that this could cure the current problem. While I was speaking with her the car overheated and the radiator split. The car never had an overheating concern or message, or I would have turned the car off for the 1-2 minutes that I was speaking to ******** about her over charging problems that in no way was cause by us doing brake work or swap bar links. We then were dealt with some very unfortunate issues that were not caused by her or Byers but were still a concern that needed dealt with if she planned to drive the car to ********. She took a couple days to decide what she wanted to do after I gave her exceptional pricing. I did so try to show compassion for her unfortunate situation and to help her get to ******** which was the utmost importance. Her car has over ****** miles on it and anything can go back at anytime with a car with those kind of miles.
  
  Fact She came in 12-06-2024 after agreeing to the repairs that were to be done and at the pricing that had been agreed to. If there was ANY dispute this should have been discussed at this time so we could have either worked out something or not performed the repairs because we could not come to an agreement. For her to come back, sign the repair order with the quoted amounts of each repair, for us to make these repairs in good faith and then have her only dispute any and every charge is unsatisfactory and quite frankly premeditated. This was an extremely deceitful action, and I couldnt disagree with her dispute anymore.
  
  Having these charges withheld from Byers ***** would completely unfair based on the facts that I am providing.
  

  Customer Answer

  Date: 04/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23129345
  
  I am rejecting this response because:  The reply has false statements in it.  I never signed for any repairs because I had left the dealership and they called me. I did bring the car in for front brake and rotor replacement. It was during that repair Byers called me to tell me that my sway bars needed to be replaced because they were rusted and suggested I do that before leaving the state. Due to their advisement I agreed because I trusted Byers to do repairs on my car for 12 years. They never gave me a reason previously not to trust them. 

  When I got the car back the next day, which was in the evening  I heard the humming noise driving home.  I called Byers the following morning to tell them I heard this noise and asked them to check it because I had sold my house, and I was moving to ******** that Friday. 

  Following up to the comment about when I took the car back, yes they put it on a lift and claimed they could not find the noise.  They also claimed they couldn't find the gas leak that Mad Hatter saw when fixing the flex pipes. *** claimed it was my transmission, but I never had issues with the transmission. *** was commenting the car had high mileage and that was the noise. When they lowed the car and *** drove the car off the lift, the message of "overcharging" came on along with saying " turn off the car immediately.  *** did not turn the car off. I had to ask twice for him to do it. I asked them to check the alternator. 

  *** asked me to go into the waiting room.  *** came back to the waiting room and told me they felt I had a bad **** but since I was going to be living in ********, and " it was going to be cold for another 6 months" , which I know the weather and that isn't always the case, he wanted me to drive it out that day because it was cold to see " if the message would turn off".  I knew that it had to be the alternator because of my previous car mechanic history of repairing other cars in my teens. I asked *** what caused the *** to go bad, he said " they did not know" . I knew that was a lie. I asked if they checked the alternator, and *** said " no". I told *** I did not want to drive the car until they checked the alternator. *** asked if I would just walk back with him to the car. When we walked to the bay, he had left the car running and unattended, knowing there was a message stating the car was "overcharging". The car was smoking from the engine, antifreeze was all over the floor. I ran to the car, turned it off, and then the fan motor came on. I knew at that point the alternator overcharged, burnt out the **** which caused the fan motor not to come on, which overheated the car and caused the radiator to explode. I wanted to to hear *** admit to that, to be an honest service manager and admit that he had refused my request of 3 times to check the alternator, left the car running, and now caused the extensive damage to my car.  Instead *** looked at me and said " We have other *****'s that we can sell to you".

  I did not take a couple days to decide because I didn't have a quote from Byers, and I had called several times, left messages on their voicemail, asking what was going on because I had a moving truck and movers coming to move my home and children to ********* 

  ". I did so try to show compassion for her unfortunate situation and to help her get to ******** which was the utmost importance."   -  When I finally talked to ***, and he went over the parts that needed to be replaced because he left the car running which caused the issues, he called me "salty", he threatened to pull the car out of their garage and not fix it, he threatened to leave the car and not work on it.  He kept telling me not to get "salty" with him.  All of this is on a recorded line that Byers records every phone call. There was no compassion for me nor my children. He was using his temper as a man against me, a single mother that he knew was in a dire position because this was my only car and I depended on it for my children. 

  *** gave me the car back with the back doors and hatch not working. He refused to fix any of that. I got the car back from Byers and had to drive it up to *** ***** for them to review the repair work and damage that Byers , ***, did to my car.  MAG worked overtime to finish the repairs to make my car safe to drive to ********. I was delayed 2 weeks from moving, had to beg the buyers of my house to be patience to allow me an extension to stay at my house I just sold them, had to extend the * haul, and make arrangements on my condo in ******** to move to. 

  I had to take my car into ******** ***** to check the strut situation that MAG did find, Byers overlooked. ******** found the gas leak that Byers denied that could have caused a fire on my drive to ********. MAG and ******** both said beside what the damage Byers caused to happen, my car is in good condition for the mileage my car could last another *******, to ******* miles.  I have taken great care of my car since I have owned it from ****** miles.

  The statement of " .Her car has over ****** miles on it and anything can go back at anytime with a car with those kind of miles." Is a  blanket statement and one they tried to use on me to convince me just to buy a newer *****. Which is pressure sales, especially when there was nothing wrong with my car until *** caused the issues. 

   

  ***** ******* the ** had already agreed the treatment *** did to me was uncalled for, apologized for what happened and agreed to send me a check on settling for $4600, see the email I attached that ***** asked to send along with my address. After I sent that email, ***** did not answer any phone calls or emails when the check didn't arrive on February 14th like he stated. I had to called the CFO ***** ******** to get ***** to respond on February 20th stating he was refusing to send a check and would not send a check.  This was because I had disputed with my bank on the charge when Byers was not responding to my overnight letter, phone calls or voicemails. I put a dispute in, then I tried calling back to the operator asking for someone above ***** ******* because he was ignoring me. When I finally got ahold of ***** after I left a vm for ****** Byers the owner, I told ***** I put the disputes on my bank and I would remove them once we reached an agreement. I'm still holding to that. And ask you see I did agree to an settlement and emailed what ***** wanted. 

   

  Now that I agreed to a settlement, Byers pulled back and is refusing to refund me for no reason after they agreed to pay me half of all the charges for the damages. They admitted through ***** ******* what they did by agreeing to settle with me.  I'm asking for that settlement they agreed on to be fulfilled. 

  
   

  
  Regards,
  
  ******** Douai

  

  Business Response

  Date: 04/17/2025

  This issue has been resolved with a goodwill gesture that Ms. ***** has accepted. Please close this case.

   

  Thank you for your help.

  *****

   

   

  Customer Answer

  Date: 04/24/2025

  Consumer called - the business offered her an amount to settle, but she is waiting to receive the check and doesn't want the complaint to close until she receives the check.  Also stated she will contact BBB by phone, etc. once she has received the check. 

  Customer Answer

  Date: 04/25/2025

  Hello, I have recieved the agreement from Byers today. You can close this complaint. Thank you for your help. ********

   

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I co-signed for a vehicle for my daughter. I e-signed for my credit report to be pulled one time. I have had my credit damaged from 5 total inquiries by the Manager **** ******* at Byers *****. I have emailed Mr. ******* asking for him to contact the credit bureaus and have all but the one I signed to have pulled. Mr. ******* did not respond to my email. I spoke with a representative at ******** to work with the company. When I told the representative that I reached out to the Manager with no results. The representative advised me to open the complaint. I do have the email that I initially sent and one from my daughter asking Mr. ******* to send me the email to esign and he lied telling her that he sent it to my email which I never received. Then I get hit with 4 extra hard inquiries on my file. I would like to have 4 of them removed.

  

  Business Response

  Date: 01/15/2025

  Thank you for reaching out.

  Please see attachment for signed credit application from Ms. ****** that authorized us to: 

  By signing this application:
  I authorize dealer and any finance company, bank or other financial institution to which the dealer submits my
  application ("you") to investigate my credit and employment history, verify my income, obtain credit reports, and
  release information about your credit experience with me as the law permits.
  I further authorize you to forward my application and all related information to other creditors for evaluation as a
  method of effectuating my request for credit.
  If an account is created, I authorize you to obtain credit reports for the purpose of reviewing or taking collection action
  on the account, or for other legitimate purposes associated with the account.

  We acted to what Ms. ****** authorized us to do, obtain financing for her. Let me know if any questions or you need more information. Please close this case.

  Thank you.

  ***** K. *******
  
  General Manager
  Geo Byers. Sons
  ************
  *****************************************************************
  

   

  Customer Answer

  Date: 01/16/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22795609
  
  I am rejecting this response because: Complaint: 22795609

  
  

  I am rejecting this response because: I did not authorize Byers (**** Z) to pull my credit numerous times. I authorized and e-signed for the business to verify my credit ONE TIME!!!!! My credit was pulled numerous amounts times(see attached report) for a total of 3 hard inquiries on ********** and 5 on Experian causing multiple drops in my credit score with all the credit inquiries. When the initial bank (***********) denied the application for the auto loan. As the CO-SIGNER, I feel that I should've been contacted before resubmitting the application to a different institution. No one contacted me to get permission AS THE CO-SIGNER to agree to submit the application to other financial institutions. 

  
  

  Regards,

  
  

  ******** ******
  Regards,
  
  ******** ******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the title and registration for the 2024 ***** XC90, VIN no. *****************, that I bought from Byers ***** for $55,232.80, which also included prepaid service contracts. I paid for this in full on 12-10-2024. My check to Byers ***** cleared my brokerage account **********. I have called many times, but no one has given me solid answers, nor come up with the title and registration. It seems no one I talk to knows what's going on.

  

  Business Response

  Date: 01/14/2025

  To start, I apologize for the delay. With the holiday season and weather conditions the *** has been behind and had time off. Your title and registration were delivered today. I am sorry this took longer than expected and that we anticipated. You should be all set now. Thank you for your business and please let me know if you need anything else. 

  Please let me know if you need anything else and you can close this case.

   

  Thanks

   

  ***** K.*******
  
  General Manager
  Geo Byers.Sons
  ************
  *****************************************************************

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I received the title and registration yesterday. I was frustrated that nobody I talked to seemed to know what was really going on, though. 

  But all's well that ends well. The car is nice and I'm enjoying it. Comfortable, and does surprisingly well on snow--as well if not better than my 3/4 ton HD 4x4 farm truck.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB transcribed from hard copy complaint form received via Walk-in visit: I took my car for an oil change on October 290, 2024 and a few days later it made some cranking noise. Two weeks later on Novermber 13, 2024 the cranking noise repeated. I had it towed back to them cause the sound was too loud and I didn't want to risk driving it. They check it and I got a text with a report of a locked engine.

  

  Business Response

  Date: 11/27/2024

  In response to your complaint there are many checks and inspections that your vehicle goes through while it is in our position.
  All were done to your vehicle, and nothing failed the inspections and there was nothing to bring to your attention regarding the condition of the vehicle or the engine.
  The oil was drained from the engine and then refilled to its maximum capacity, the oil filter was replaced, and all the other fluids were topped off as well.
  The vehicle is currently full of oil indicating that it was not related to the work that was done previously.
  Something to be noted in looking at the vehicle’s service history, over the course of the vehicle’s life there has been numerous times when the oil was changed several thousands of miles passed the manufactures recommendation of 10,000 miles. To the tune of well over 15,000 miles multiple times.
  This is a cause for concern that is known to do significant damage to the integrity of the engine and shorten the life drastically.
  According to the ****** from the last oil change the vehicle had to when we changed the oil was 20,000 miles and almost 3 years ago.
  Unfortunately it looks like the age, mileage, and the service history were ultimately the downfall of the engine.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my vehicle NEW from Byers Airport Subaru in Columbus, ** in 2020.

  Earlier this year, the lane change assist system began to go in and out before going out completely. I took to the dealership where I was informed that the vehicle had been in an accident where a section was caved in and rust had formed (full video of damage available upon request). Body work would need to be done to fix the issue.

  The vehicle has never been in an accident nor has it had any body work done since I have owned the car. There was no visible exterior damage either other than normal wear and tear. I have now taken it to two separate body shops and without any leading information, theyre opinions were the same (I have them in writing) - the car was damaged in transit, there was a quick repair done, the wires corroded over time and finally broke the lane change assist system.

  The dealership has refuted this information but has been unable to provide any other reasoning.

  I contacted Subaru of America who said I would be contacted within three business days (which has passed) about my case (#******-1400143). I have tried contacting my representative, but have not received a call back.

  A separate complaint has been filed against Subaru America through the ********** BBB.

  Customer Answer

  Date: 09/16/2024

  ***************************** <******************************************;
  Attachments
  Sep 12, 2024, 2:39 PM (4 days ago)
  to disputeresolution
  
  Good afternoon,
  
  Attached is a copy of the video from the dealer showing the full damage to frame. Thank you!
  
  ***********************

  

  Business Response

  Date: 09/16/2024

  More InformatiMr. ******* hello, I wanted to reach out and let you know that I have been in contact with Subaru of America.  Since you believe this might have been a Transit damage from the factory, we are going to have them come out and evaluate the damage.   I will let you know as soon as I can secure a date from Subaru to inspect it and we will get you back in.   I will provide a loaner vehicle for the day while we have it in for the inspection.      
  
  One question I needed to verify for Subaru was when did the light come on for this issue?    
  
  Thank you,
  
  *********************
  Service Manager
  Byers Airport Subaru                                                                                                                            
  *************************************
  ************  on...

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint; however, I would like to understand what they intend to do should they find the damage was caused during transit.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with a sales person at this company when I inquired about a suburban with this company in ****. After having someone test drive the car I submitted an application. ***************************, a salesperson at this company, informed me that I was denied through ************ I had a pre-approval through them. After this, he suggested we run my husbands credit, which we did. The next day, august 27th, I called *********** to inquire why I was denied. *********** informed that I was in fact not denied and that there should be a trade in instead. After running my husbands credit I learned that I could go through this transaction on my own. We decided to get my husband pre approved through ***** bank which worked great. We were then told, once we were approved, that there were people shopping for the car we were buying and that they had first say even though a hard credit pull was done twice. We also spoke with ***** on 8/26 who informed us that if we had approval that we had priority. This was no longer the case. I have bought a handful of cars and have never had such terrible customer experience, lack of education or understand, and multiple impacts done to my credit unnecessarily.

  Customer Answer

  Date: 08/28/2024

  Screenshot text about my *********** denial from the salesperson. I have also included a screenshot of the T-Mobile time stamp for this time.

  Customer Answer

  Date: 08/28/2024

  22204061.
  

  Assist me with having  the 2nd report removed from my hard credit report or have the button fixed on the car as discussed prior to my credit being pulled.
  

  the photo will not attach but below is the message:

  A pre-approval is diff than an approval.
  Cap 1 did not approve her;
  Insufficient income was their reason.
  You can contact cap 1 and ask them why they pre approved you, but are saying no now do to insufficient income,
  or we can send it somewhere elseup to you

  

  Business Response

  Date: 09/04/2024

  We apologize that we could not make a car transaction with you and that the banks had different replies. We are in the business to sell cars,so we wanted the transaction to move forward as much as you.
  We cannot remove credit inquiries from the different credit bureaus due to privacy regulations. This is something the individual must complete. To help, here are the contact information for the different credit bureaus. If you need more information or help, please feel free to reach out.
  
  Dispute hard inquiry errors by phone:
  Equifax: ************
  Experian: ************
  TransUnion: ************
  Dispute hard inquiry errors online:
  Equifax: online dispute page ?
  Experian: online dispute portal ?
  TransUnion: online dispute page ?
  Send a dispute letter by certified mail:
  Equifax: ********************************** LLC, P.O. *****************************
  Experian: Experian, P.O. ******************************
  TransUnion: TransUnion Consumer Solutions, P.O. *********************, 19016
  Please let us know if we can help with anything else. Please close this case because of resolution.
  
  Thanks
  
  *****
  
  
  
  ****************************
  
  General Manager
  Geo Byers. Sons
  ************
  *************************************

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had repairs completed at the collision center for front and rear damage through. Received vehicle back around January. Some small issues but thought nothing of it. Around March check engine light came on and then various random errors. Took to shop, they plugged it up and said it wasn't anything to do with their repairs. No visual inspection was completed. Vehicle serpentine belt was in shreds on the side they repaired. Could have been detected from visual inspection. Got this replaced and all lights and errors went away. Vehicle is now overheating and I believe it is due their repairs. They advertise a "lifetime guarantee as long as you own the vehicle". I tried to take it to them again and now they are refusing to even look at the vehicle stating that it is not due to their work. Stated I needed to call my insurance. ***************** states that this on the on body shop to inspect their repairs that there is nothing for them to complete on their end.

  

  Business Response

  Date: 08/23/2024

  We repaired front and rear damage from December 2023 to January 2024. She brought the car back to us in May with engine problems.Honoring our lifetime warranty for craftsmanship and parts, we inspected her mechanical concerns and explained later that day for routine maintenance, and our scan report that showed oil pressure fault codes (this is not a common issue in relation to an accident). We advised her to inform the insurance company of the persistent issue and to obtain a written diagnosis from a professional mechanical shop to determine the relation with the accident (insurance needs proof to relate to the claim).  We explained If its determined not related to the accident, she would have out of pocket expenses for diagnosis and or corrective maintenance. If its determined it is related, the insurance company needs to know so they can compensate the facility for diagnosis repairs. We offered her to bring us the car so we could obtain the diagnosis from a mechanical shop and to invoice the collision shop for work performed, but the collision shop would need reimbursed from the responsible party. She had to speak with her daughter because it is her daughters car and get back to us with a decision.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 Porsche Cayenne from Byers Imports on 11/29/23. I am still waiting for a title and valid registration for this vehicle 8 months later. I have asked many times about this issue. In 8 months no one has reached out to me to give me an update. I buy a lot of cars and this is the worst service I have ever experienced. I am paying for a car that I cant legally drive because it is not legally titled or registered.

  

  Business Response

  Date: 07/15/2024

  At the time of purchase, all paperwork indicated the title should be in the name of ************************************** alone and all title documents were singularly signed by ************************************** alone.  The vehicle was successfully titled into customers name within 17 calendar days from time of purchase.  As the vehicle has a lien on it, the memorandum title only was sent to customer.
  
  We attempted to transfer license plates for the customer at the time, but the *** could not transfer them, since they were coming from a registration with two titled owners to a new vehicle with only one titled owner. When the memorandum title was sent to customer, this information was provided, and customer had the necessary documentation to obtain new license plates and registration for a single owner.
  
  It was at this point when the customer reached out to us to let us know that they wanted the title in two names, and not just one, even though the entire deal was signed by Ms. ******* alone.   Signatures were obtained from both customers who desired to be on the title as needed by the Clerk of Courts to change the title.  Additionally, the original paper title that was sent to the lienholder ****************** Services) had to be returned to Byers, along with further documentation needed to show that ***************** approved the addition of another owner onto the title.
  
  While we were awaiting the necessary paperwork from Porsche, the customer reached out several times, speaking to several different dealer representatives, and was made aware that we were in a holding pattern and were waiting on an outside source to provide documents.   
  
  We have since received what we need from ***************** and are actively working with the Clerks of Courts to get the requested second owner added to the title. That will be completed this week.