ComplaintsforGermain Hyundai of Columbus

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I PURCHASED A 2012 HYUNDAI SONANTA QUITE A WHILE BACK RIGHT WHEN I GOT IT THE ENGINE BEGAN TO KNOCK AND WENT BAD,AS ANYONE WOULD DO I BOUGHT A NEWER USED ENGINE AND INSTALLED.A FEW WEEKS AGO ONCE AGAIN THIS ENGINE DID THE SAME THING AND NOTE THE ENGINE HAD REGULAR OIL CHANGES AND PREVENTATIVE MAINTANCE ALWAYS DONE TO IT.THIS TIME WHILE SEARCHING ONLINE FOR YET ANOTHER REPLACEMENT ENGINE I COME ACCROSS THGAT THIS ENGIBE IS UNDER RECALL AND THE DEALERSHIP WILL SUPPLY YOU WITH A RENTAL CAR AND REPLACE THE ENGINE WITH A NEW ENGINE AT NO COST.SO I PAY TO HAVE IT TOWED OVER TO SAID DEALERSHIP,AFTER ALMOST TWO WEEKS AND SENDING THEM CERTAIN THINGS THEY ASKED FOR BY TXT WHICH I BELIVE THEY WERE JUST SEARCHING FOR A WAY TO NOT HAVE TO REPLACE IT AFTER THE SERVICE MANAGER TJ SAYS YES YOUR ENGINE IS DOING WHAT THE RECALL IS FOR,JUST WAITING ON THE OK TO REPLACE IT..SO I WAIT AND WAIT THEN GET A CALL THAT THEY WONT REPLACE IT BECAUSE I REPLACED THE ENGINE ALREADY EVEN THOUGH THE ENGINE IN MY CAR CAME FROM A TOATLED CAR THAT NEVER GOT A NEW ENGINE UNDER THE RECALL AND NEITHER DID MY CAR GET A NEW ENGINE UNDER THE RECALL..BY LAW THEY ARE ORDERED TO REPLACE THEIR BAD ENGINES WHICH I BELIVE FROM READING THIS ALL CAME FROM A LAWSUIT THE NHTSA BROUGHT AGAINST THEM AFTER A WHITLEBLOWER IN THE COMPANY WENT TO THEM AND EXSPOSED THEM FOR KNOWINGLY SELLING THESE CARS AND KNOWING THEY MOTORS WOULD GO BAD DO TO METTAL NOT BEING CLEANED OUT OF THE ENGINES PROPERLY FROM THE MANUFACTURE..SO BY LAW THEY OWE ME A ENGINE AND BASICALLY TOLD ME TO BAD AND I SHOULD NOT HAVE TO PAY TO REPLACE ANOTHER BAD ENGINE THEY KNOWINGLY PUT IN THEIR CARS..YOU CAN READ ABOUT IT ITS ALL OVER THE INTERNET..SO I WOULD APPRECIATE ANY HELP TO GET WHATS FAIRLY OWED TO ME ,ITS NOT FAIR I SHOULD HAVE TO SHELL OUT ANOTHER ALMOST 7 GRAND FOR ANOTHER ENGINE WHEN THEY ARE TO REPLACE 1 ENGINE PER CAR AND WARRANTY IT AS LONG AS THE CAR EXSISTS..I TRIED TO CALMLY BREAK THIS DOWN FOR THEM ASND WAS TREATED LIKE GARBADGE.

  Business response

  03/28/2022

  We submitted request to Hyundai Motor America. They have denied the claim because it was not the engine they installed. 

  This matter would have to be taken up with them. There phone number is 800-633-5151. 

  Another recommendation is to contact whoever installed the engine to see if they offer warranty. 

  Happy to help however I can. 

  ***** *****

  GM-Germain Hyundai 

  614-607-2939

  Customer response

  03/31/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 16948604
  
  I am rejecting this response because: 
  its still their engine they manufactured ,and nobody would warranty one of their engines they are garbadge and they know it..per the lawsuit if someone had their engine replace because they did not know their was a recall under the lawsuit and it was not like they were advertising it anywheree at that time i had to go buy another one of their engines that came out of another sonata that had that car not been parted out they would of had to replace that engine,but back to their lawsuit states they will reinburse us for replacing the enginme that i bought and installed since im a mechanic,.so the wayi see it which is a fact they are getting out of replacing two engine the car that was parted out and mine,,i have no been reinbursed for the engine and instalation of it per the lawsuit against hyundai,so they are by law suppose to replace thgeir bad engines this being one of them ..sorry i ddint just sit around and go gee my engine blew up because hyundai made crap engines maybe i will wait 10-20 years and just let the car sit and just maybe i will get lucky and their will be a recall..get real who the heck would do that..its a genuine hyundai engine that hyundai built and it blew just like every engine has or will ...flat out by law and you can read it all over the internet now they are to replace the engines that go bad ..its funny you will replace a engine in a hyundai that was bought at pick n pull like a few days before it was towed up their and you are putting an engine in it right now ,,you know the white sonata  that was bought with a blown motor from pick in pull after one of you dealers turne d them down for a free engine they put it out front for 2 grand and someone i know bought and you all gave him a engine no problem..you hounded me for my registartion but didnt ask him for his,,seems like you all were trying to find any avenue you could to deny my engine,,..well if you aint going to put my engine in then do as the classaction suit says and reinburse me for the one i had to put in it..i tell ya what ive bought 3 sonatas all 2012 and up one for my wife and one for my son and one for me,,im telling you now and im sure u dont care but i will never buy another car from hyundai again after this low down and dirty crap..not to mentiuon i talked with a guy that posted to a you tube video that had the same issue i had getting an engine,but they finnaly gave him his..so this just seems like a big joke just like these junk gdi engines are..you all are in the wrong 100%.so eitheir i get reinbursed for the first engine ,or replace it which is all in the lawsuit and recall.Because im not going to let this go.And i will have to look but im thinking i put the old engine in my storage unit..if thats the case i will just throw it in the back of my truck and then drop it off with my car and then you can put the new engine in it and i will come pick up the motor thats in it now.one last thing id like to see where it says im not entitled to an engine because i had to replace it because it blew just like the one thats in the car now the same exact engine made my hyundai,because only thing i have been able to find is that if it has a salvage tittle you wont replace it and now that makes since why you wanted my registartion and then u saw it wasnt a salveage car and you could not get out of it that way so u just made up so new shit on your own..because if hyundai didnt thing people who replaced their engines were entitled to money or the courts  they wouldnt have to or be reinbursing us for the engines we installed in our cars that blew and we were unaware of the recall.this is ridiculous ,give me my engine u owe me.
  Regards,
  
  ***** *****

• Initial Complaint

  03/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On February 25th, 2020, I leased a brand new Subaru Outback from Germain Subaru for a 3 year term. During the first few months I had issues with the computer system which controls the safety features, music, climate, and all other settings in the car. I called the dealership and they had me bring it in to take a look. I live 1.5 hours away, so each trip totals 3 hours. They reset the computer and said that should fix all the problems. That did not fix the problems, so I brought it back up. They said the system would need to be replaced and I would need to bring it back up when it came in because they would have to order it. I did and they said they replaced the computer system. The issues persisted so I brought it back again. They said they couldn’t find anything wrong with it and asked that I document the issues. I sent emails with detailed descriptions, time frames, pictures, and videos that I would catch when the computer system would shut down in the middle of me driving, or when the alert sensors would be going off continuously for an hour car ride. The car went to the dealership again. They again told me they didn’t see any of the issues. I was very frustrated so I reached out to Subaru Corporate with a detailed letter of my experience asking if they could help me get out of the lease since the car I leased is defective. They said the dealership would have to do that and apologized for my experience and even covered my lease payment for 2 months because they wanted to do what they could to make it right. Germain told me that I could record the issues now by pressing the defrost button 4 times anytime something went wrong. I did that for months. I brought my car up and left it there for 4 days only for them to tell me they did not have the technology to read the report. I am at a loss and simply want out of this car that I have paid for and dealt with now for 2 years.

  Business response

  03/16/2022

  Hello, I responded to the guest directly via email. We are working toward a resolution. 

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2012 GMC Yukon Denali XL on 12/12/2021 and no even two weeks later it broke down. I had to have it towed to a dealership to have it diagnosed and they found it had a lifter and lifter rod fail. I had to use the powertrain warranty before the 30 day tags were even off of the vehicle and it cost me $986 out of pocket and my vehicle being at the dealership for a week. I want the repair bill paid for, I should not have had to lay out almost $1,000 for major repairs on a vehicle within two weeks of purchasing it.

  Business response

  01/12/2022

  Customer purchased a 10 year old pre-owned vehicle with no warranty from dealer. We have buyers guide with customers signature acknowledging this.

  Customer response

  01/12/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: This response is unacceptable. They need to inspect the vehicles better to ensure they are free of issues and back the vehicles they are selling. It is another story if this was a year or more down the road but this was withing two weeks.
  
  ******** ******** *******

  Business response

  01/18/2022

  May we see invoices with detail with what was repaired including cost? 

  Customer response

  01/20/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: Attached is the detailed repair invoice requested.
  
  ******** ******** *******

  Business response

  01/21/2022

  Mr ******* purchased an extended service contract with an agreed upon deductible amount of $500. The spark plugs were not recommended when we inspected the vehicle. 

  With that we still understand in the inconvenience and time Mr. ******* has spent dealing with the issue. 

  Germain Hyundai is willing to offer a one time payment of half of the repair bill from ******** *** ******** *******

  Please confirm mailing address and we apologize for the inconvenience. 

   

   

  Customer response

  01/21/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  I accept the business's response to resolve this complaint. My mailing address is *** ******** *** ********* **** ****** 
  
  Regards,
  
  ******** *******

   

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2015 Hyundai Genesis for $27000 the car was nice but when I get home I noticed that the driver side mirror didn't fold in it just clicked, so I called and spoke with **** the salesman, as well as ******* the sales manager and the both assured me that the mirror would be fixed because this is the first day of me having the car. They make an appointment for me to bring my car to have the mirror looked at and they said they now are not going to fix my mirror because it would cost over $1100 and that would be taking money away from them ******* said. Even though he said they would fix it now he is saying that I have nothing in writing and now he's not going to fix my mirror. I am a grown man and they are just playing little kid games there, telling people lies just to get them to buy a car.

  Business response

  11/10/2021

  I spoke to customer evening of 11/09/2021. Agreed to take care of mirror repair. 

  Customer response

  11/10/2021

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ****** *****

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