Business ProfileforJaguar - Land Rover Easton

I assumed an order for a vehicle in March of this year from Germain Land Rover.

I sold them my Mercedes C63, which I had purchased from Germain Mercedes (next door), just 4 months prior.

When I purchased the C63, it had summer tires on it. I purchased $1800 winter tires, which were still on the vehicle when I sold it back in March. Since Germain oversees both dealerships, Mercedes receives any of their brand trade-ins and they knew they sold the car to me with summer tires on it, which they wanted back.

BOTH dealerships HARASSED me for those tires. I offered to sell them to them, but they declined. I received a phone call from someone claiming to be the GM of Germain Land Rover asking for the Mercedes summer tires back. After discussion, we agreed that my new Land Rover would get off-road tires and I would be charged half the cost of tires and not charged for mounting and balancing as compensation for returning the summer tires to Mercedes. Mercedes came and picked up the tires within 20 mins of that call and that was that - or so I thought.

Upon delivery, I’m charged FULL PRICE for the tires plus mounting and balancing. When I discussed the deal I made with Finance, they said I could come in and sign new paperwork with a $1250 deduction.

Instead, I proposed they re-tint the Land Rover darker plus do the front windows and we’d call it even. They agreed.

A week ago, after 2 weeks of no communication and excuses, I decided not to have them do the tint or paint work I paid for and requested a refund.

They are denying having offered the tires at half price (if they didn’t, why did they offer new paperwork then agree to tint it instead?).