ComplaintsforLindsay Acura

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We purchased a 2019 Mercedes Benz 250 GLA on 3/19/24 from Lindsay Acura. I was admitted into the hospital the next day. ***** the finance manager called me while I was in the hospital and wanted me to come in and sign new paperwork. He said the manager didn’t want to wait for me to sign the new paperwork. I got out of the hospital on the 22nd and had to go sign papers. In between that time the car sat in the garage. We drove it to the dealership and noticed the brake light, high beam light, parking light, and the engine light on the dashboard. Also, I was driving down the street in a 35mph zone and the car automatically went from drive to neutral. It’s happened several times, and once on the freeway with me driving 60mph. It is definitely not safe. It’s absolutely scary. If a vehicle is speeding and the car automatically stalls from automatically changing gears it could be a fatality. I called on Saturday the 23rd and told them I wanted to return the car. Jordan my salesman said that wasn't an option. I then spoke to Bill who said also that wasn’t an option, and he was very condescending. The car has been in the shop twice to have the car diagnosed. The first time they said that everything was okay. The second time they said that I could take it to a Mercedes Benz mechanic. I sent **** the General Manager a copy of the estimate via email. He said he needed to talk to his boss. He called my husband and said they would only cover half of the estimate which was 2892.72 for a transmission control unit. The estimate was also for an instrument cluster assembly for 3036.26. Total 5928.98. The issue regarding the car had to happen prior to us purchasing the car. Lindsay is definitely liable for selling a faulty vehicle. It’s hard to believe that they were clueless regarding the mechanical and electrical issues.

  Business response

  05/09/2024

  Customer did purchase an extended warranty. The dealership will stand on the offer to cover half of the repair mentioned in the initial complaint. 

  Customer response

  05/22/2024

  complaint id 21622663,attn:trezon dancy, we rejected the lindsey "s response because it is the same they told on intial repuest to return car or fix it, and they said we got warranty but upon calling warranty servicer were informed that it os not covered under warranty

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car, a Lincoln Continental in June 2022 with a warranty. I noticed my car had trouble staring up. I had took my car in for a service, and they told me that everything with my car was perfectly fine. Even after the service I noticed that my car still had touble starting up. In April of 2023 ( 10 months after I had purchased the car) my car did not turn over. I had my car towed to Lindsay , then had it towed to Ford. Ford was able to do a diagnostic on my car and found corrosion in the wiring. This was a pre-existing issue that I was unaware of. I believe the warranty company, or Lindsay should fix my car. I believe 40,000 car that’s is not worth what I had bought it for. I want to invest in something that is reliable.

  Business response

  07/18/2023

  Management is currently in communication with the customer on this matter.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Brought my car in on Dec 17th. Still haven't gotten it back. Had a damaged front bumper and grill. They don't know if or when they will get the parts..... Brand new vehicle. They don't even know if the parts have shipped. They don't know anything or are unwilling to find out. The least they could do is put it back together so I can drive it till they get the parts since it's taking so long or make a damn effort to find out what the status is of the parts. I don't know about anyone else in the world, but when I order something, I have ways of knowing when the part will ship, where it's at in the process, etc... A vehicle.manufacturer the size of Acura/Honda should easily have these tools available. I'll never buy another Acura/Honda again because of this though. That's for sure. An dill let everyone around me.know about this too so they will think twice.

  Business response

  02/10/2023

  Unfortunately, our body shop and parts departments nationwide are dealing with shortages and delays. I assure you that we want to get the vehicle repaired and on the road for the customer as soon as possible, but we are a limited to what we are able to do without the needed parts. Also, we are unable to bandaid the bumper back together temporarily as the damaged parts cannot be re-installed. The body shop is at the mercy of the parts manufacturer, with that being said, the body shop has been communicating with the customer via text message every couple of days to ensure that they are at minimum, keeping the customer updated. We apologize for the inconvenience, unfortunately we cannot control supply and parts shortages. The body shop manager stated that they have been trying their best to get ETA's on delivery to no avail.

  Customer response

  02/10/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18969629
  
  I am rejecting this response because: 
  

  Thats a very interesting response considering they just contacted me. You've had most of the parts to fix the job except 1 which I was just told over the phone has been shipped and should be here within 2 weeks. So there is a method to find out where parts are, if they've been shipped, or even if the parts exist. We all know there are shortages going on, but we can all get a better ETA than, someday they will show up. Because it's interesting that I had to file a BBB complaint to get answers to some basic questions. 

   

  And yes, I know you can't bandaid the bumper, but it wasn't in such bad shape that it would cause any problems, traffic issues, or concerns. It was just a 5x5" hole. And it's amazing how now they are willing to assemble it with what they have to allow me to drive it as is since no one is really sure when the last part will come in even though they were given a 2 week ETA. I'm happy with just knowing there is an ETA. 

  
  Regards,
  
  ***** *******

  Customer response

  02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  
  

  Despite their lack of understanding clearly by the last post and by the phone calls I received that refute what was said here. They now have all the parts for repair and are working on the paint process to get everything fixed which I appreciate. 

  
  

  All I wanted was an ETA, for someone to do their job to look at where in the process we were at of getting the parts, or something other than "they get here when they get here". 

  
  

  Not sure about anyone else, but to leave it open ended as such, meaning you could have my car for 6 months or more is not acceptable. Some has to be able to find out tif at a minimum, if it was shipped, prepped for shipping, or out of stock... 

  
  

  I dont accept the business's response but it is being resolved.
  Regards,
  
  ***** *******

• Initial Complaint

  12/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the vehicle...out of state ,2018 Kia Stinger, for $31505 after having it inspected. Was told about a sound from the rear end but was assured it was nothing. The vehicle started smoking out of the exhaust less than two weeks later. Took it to several shops to diagnose the issue. The engine turbochargers and intercooler needed to be replaced. The estimate from the Kia dealership near me was $13,000. Not long after they were repaired the main rear seal failed. No remedy was offered by the dealership as it was an as-is transaction. The problem is there would have been no way to know that the turbos or main rear seal was bad with what was, at best, a cursory inspection...especially if the problem was apparently intermittent at the time. The salesman also insinuated that most people are scared of aftermarket parts even though they're "better than the original parts". There was no expressed warranty from the dealer, but it wasn't relayed to me that I would have absolutely no warranty coverage with the aftermarket parts installed. That would have been a detail of some importance since I mentioned it at the time. This was a misrepresentation by omission. I would have reevaluated my position if I'd known that was going to be the case. I tried to get a portion of the repair costs covered to no avail. Their argument is that basically since I had a defective car inspected without finding any damage or defects that it's my problem. It's the old "buyer beware" adage. I suppose it's too much to ask for a business to stand by anything they sell...even a little. They're not too concerned with customers' satisfaction as much as taking what they can from them. Very unscrupulous business.

  Business response

  12/29/2022

  The dealership has also responded to an AUTOCAP complaint recently with this customer. The dealership stands by its initial response: The customer sent an inspector to assess the vehicle prior to him purchasing the vehicle. Both the inspector and the customer were well aware of modifications to the vehicle by the previous vehicle owner. 

  Customer response

  01/03/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18625938
  
  I am rejecting this response because: They want to just refuse to accept any responsibility for the car they sold me...inspection or not. It's not difficult to understand that a buyer's vehicle inspection wouldn't uncover any of the repairs needed on the engine. This is not rocket science. They knew that I'd have no warranty recourse. They know what they're saying is basically "Screw you. It's your problem you bought a car that pretty much blew up. Too bad for you." They know that they're not standing by anything they sell. What a joke. I recently had an auto dealer issue me a full refund on a car I purchased for my daughter that couldn't be fixed. Kudos to a small business owner with some actual integrity. Imagine buying anything from any other business that would end up so faulty...costing thousands of dollars. Most companies would fall all over themselves to try to make it even a little right. A big company like Lindsay can't or won't be bothered to acknowledge one faulty product they sold...doing so would actually implicate them. And I'm just one person so it's not a big deal to them. But spending $31,000 on a car and having to put over $10,000 in repairs in it is a big deal to me. It would be to anyone. But they'll just deflect and deny. They're never going to change their position. Sad really. They're such a poor example of how to do business. They clearly only look out for their bottom line regardless of the customer...buyer beware. Just because that's how the shady auto business has always worked is no justification. They're cowards and hiding behind sketchy business practices. They're going to continue to deny any wrongdoing to save any face. 
  
  Regards,
  
  ****** ***

• Initial Complaint

  10/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  First of all, please not that, I’ve purchased 3 vehicles from Lindsay Acura, a 2002 TL, a 2008 TL and a 2012 TL. I’ve had all 3 cars serviced at this location. I was even going to purchase 4 tires from them approx. 3 years ago but couldn’t get a return call as promised after I was told that the tires I wanted would have to be ordered because they were currently out of stock. I have also had my car detailed at this location. I have been a loyal customer for many years, spending more money than I care to recall. Yesterday 10/3/2022 I went to Lindsay Acura to get an oil change and tire rotation. I had been given a discount card for my oil changes when I purchased my 2012 TL. This discount card does not have an expiration date. In fact, the terms of service indicate that this discount is good "so long as the vehicle is owned by the original owner." Yesterday, I was told that the $24.95 discounted price would no longer be honored and that the price would increase to $39.99. After my appointment, I received a text message thanking me for choosing Lindsay Acura. I responded by notifying the sender of my disappointment in their refusal to continue to honor the discount, as I view this to be a contractual agreement initiated by Lindsay Acura. I received a very dismissive response. How ironic that this occurred on the first day of customer service week. It was very disheartening to receive this type of communication from a business I have religiously patronized. Even if the discount will no longer be honored the lack of tact, courtesy and customer service was omitted from the communication I received.

  Business response

  10/21/2022

  Offers are subject to change at any time within industry and market rising costs of oil, discarding of old oil and other costs. 

  Customer response

  10/24/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

   

  My discount card does not indicate that prices are subject to change. It states, "The person identified on the face of this card is entitled to an oil change and oil filter change for $24.95 at Lindsay Acura, Columbus, Ohio for so long as the vehicle is owned by the original purchaser." This is a written contract that the dealership has breached. Images of the front and back of the discount card were provide when the complaint was filed.
  

  
  
  Regards,
  
  ******* *******

  Business response

  10/25/2022

  Good afternoon,
  
  
  I just submitted a response online for this account (******* *******) After
  further investigation and speaking with the Service Manager at Lindsay
  Acura, the customer is still receiving oil changes at the $24.95 price
  point, as also reflected on her last service bill. Please let the customer
  know that as long as she owns the 2012 Acura TL, we will still honor the
  current oil change card that she has. She may have misunderstood the
  verbiage listed on the current Repair Order paperwork. Please note that
  that particular message is simply to inform for future reference that oil
  change service pricing will be at the increased rate (for example, if Ms.
  ******* decided to trade her current 2012 TL for another vehicle, then the
  oil change card that she has currently will no longer be valid. Again, as
  long as she owns the 2012 TL and services her vehicle with us, the $24.95
  oil change price will still be honored) She may reach out to me directly if
  she has any questions at *************
  
  
  Thank you,
  
  
  ********* *********
  *Executive Assistant*
  *Lindsay Acura *
  *Lindsay Honda*
  *Lindsay Buick GMC*
  *** ************ *
  *** *************

  Customer response

  10/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩