ComplaintsforMark Wahlberg Chevrolet of Columbus

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought our 2016 **** truck in March of 2024, it was said to be in good working order bought the extended warrenty to go with it. Drove it home and the 1st month the water pump went out and engine light came on. The water pump costed 350 to fix which I fought the dealership to pay for that because they kept telling me the warrenty dont start till 30 days after I have the truck. But the engine light never went off. Drive it another month it got summer the air conditioner don't work. Take it to get it fixed 220 dollars todo that and they also told me reason engine light is on is because there is a hose dangling that is not attached to anything and sending an emissions code and I am loosing gas millage because of it which should have been seen and fixed by the dealership. Drove it another month the antifreeze box went out leaking antifreeze and over heated my truck leaving me stranded on side of road, cost with tow 450 dollars to fix that. Drove it 2 weeks over heats again leaving us on side of road it's still leaking antifreeze took it to a dealership they said I need a new turbo and lines 3000 to fix it it's still in the shop Because of it then they call me and said I also need the ehaust manifold fixed another 2000 dollars. And the warrenty I bought won't cover it because the dealership says it's rust and corrosion that causes it well the trucks not super old but i was also never told it had any rust or anything wrong with it. So I know I bought a used car but to pay ***** dollars for a truck that I had only 6 months and 3 of those months it had been in the shop and have almost costed me 6000 something is wrong here. I tryed to talk to dealership they said there is nothing they can do other then have me trade it in and if I get the stuff fixed on the truck they would give me ***** for it so your telling me in 6 months it went down ***** in value. So they overpriced the truck and sold me junk.

  

  Business response

  09/19/2024

  We would be happy to look at and try and help with the cost. If there is also anything we promised in writing at time of sale we will be happy to address as well. Please send over documentation if we owe something when it was sold. Thanks

  Customer response

  09/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22307450
  
  I am rejecting this response because:  I have tryed to get the dealership to pay for it for the past month and they have not done anything to help. The truck is a complete lemon and has been on shop 4 times in past 6 months. It is in a **** dealership now in *********************** because we live 2 hours away and it was not drivable back up there. You are welcome to contact the dealership in ****** wv and pay for the repairs. I should have been aware of all the problems with the truck when we bought it and that is was rusted underneath and we were told buy sales person that truck is good working order. I have 2 small children I paid ***** for a drivable truck and I sure did not.get that

  
  Regards,
  
  ****** ******

  Customer response

  09/20/2024

  We were never aware that this truck was a fleet/lease truck till we looked at the carfax just now *** the ****** dealership just called and said the warrenty won't  cover the ehaust manifold because it is also rusted which again we were never told the truck had rust on it at all

  

  Business response

  09/20/2024

  We provide a carfax on every vehicle we sell and its on the website as well. The customer looked at the vehicle before purchasing it so we implied nothing other then  the condition it was in when purchased

  Customer response

  09/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22307450
  
  I am rejecting this response because:  I don't really car much about that problem as I do that we paid ***** dollars for a truck that is not even drivable and after already putting in 800 it's going to cost another 5000 to fix it, if you would just pay for repairs this issue will be resolved
  
  Regards,
  
  ****** ******

  Customer response

  09/23/2024

  Have not heard back and seeing if we cab somehow resolved this issue and move past it.

  

  Business response

  09/23/2024

  As stated in previous email we may be able to help with the cost of repairs if it is brought to us. I cannot help if vehicle is not brought to our shop

  Customer response

  09/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22307450
  
  I am rejecting this response because: I understand that and would love for it to be brought up there but it's not drivable so bow can I get it up there. That's the issue and we lice 2 hours away I can't pay for a tow up there that far
  
  Regards,
  
  ****** ******

  Customer response

  09/24/2024

  Is there any other way to work this out

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im Keagon ******* I bought my **** f350 (vin ***************** ) in September of 2023 when I came home from my deployment from ***** *********. Then proceeded to bring it back with because the oil pan was leaking. Then proceed to do business with ******* **** on the matter of receiving updates. I contacted him on 8/26/24 in concern whether or not there is a warranty on it for the new parts. Seeing that it has begun to leak again From the oil pan. ******* did reach back out to me with the response of its either 12 months or ****** mile warranty.I bought this truck with ******* Im at *******.I bought the truck on September 1st immediately returning it to have an issue corrected, but I have yet to receive paperwork on the truck for what was done or said to be done. Nor the initial inspection of the vehicle. The services performed on the vehicle done doesnt even show up in the carfax report.

  

  Business response

  09/11/2024

  There was a warranty, but it is expired since the work is done. We would be happy and try and help with the cost of repair, but it will not be covered.

  Customer response

  09/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22246422
  
  I am rejecting this response because: 

  I never received a copy of the repair order from this business through ground mail or email in regard to the repairs along with no information being uploaded to ******. Nor saying when the warranty on these pairs were up in consideration that I did not receive the truck till 2 months after I purchased it. This business reached back out with only close to 4 days before the deadline of what they say the warranty ended. Asking about mileage but never returned an email after that. I put my trust in this dealership to fix a problem that the vehicle came with. The fix they did lasted less a year. 
  
  Regards,
  
  Keagon *******

  

  Business response

  09/13/2024

  We will get the repair bill and a year is correct. The responsibility after this long falls on the customer.  

  Customer response

  09/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22246422
  
  I am rejecting this response because: 

  The responsibility falls on the customer to notify the dealership that the repair did not correct the problem which I did. When the repair failed. I reached out to your General manage ***** ******* as well as your used car sales manager ******* ****. To no prevail to resolve this situation other then telling me now that I have no warranty on parts and services you had to outsource.
  
  Regards,
  
  Keagon *******

  

  Business response

  09/16/2024

  We will be happy to look at the vehicle and see if we can help if you decide you would like us to. There currently is no coverage on the vehicle

• Initial Complaint

  08/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I responded to an ad on the dealership website for a car at an advertised price. This particular car is eligible for the Federal $4,000 tax credit on electified used vehicles--a tax credit that is not available to all buyers. I spoke with a sales agent from the dealership, and he explained that the advertised price already accounts for the tax credit, a qualification that is not stated anywhere on the ad page nor on a link to that listing on Carfax.com. This is deceptive advertising. Here is a link to the ad on their website: ***********************************************************************************************************************************************************************************

  

  Business response

  08/30/2024

  Thank you for reaching out and we will address this

• Initial Complaint

  08/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  08/12/2024 i entered the dealership where I spoke to ***** at around 11:07 am . then explained that i was purchasing a car using the appropriate document everything was going fine even signed the promissory note to release the credit available this where everything broke down after signing the promissory note i was then and only then refused the property after signing the note a copy was made i currently have both copies of the note. the manager ************************* along with the finance manager ***** began trying to use unlawful business practice falsely represent the note being signed and they stated the following "i do not care about the laws ,constitution, usc ,ucc and i will not release the car until we have funds in our account "tax documents and promissory note have already been signed and filled out where i was then threaten with physical violence to leave the building

  

  Business response

  08/13/2024

  We have no problem completing the transaction as soon as we are paid for our property. No one threatened anyone. The customer got loud and used profane language about not releasing vehicle without payment.  

  Customer response

  08/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22130447
  
  I am rejecting this response because: i am under zero obligation for any debt per usc 18 subsection 8 you have also violated the truth in lending act by requiring cash or other fund from the consumer, because under the ******* :The term creditor refers only to a person who both (1) regularly extends,
  whether in connection with loans, sales of property or services, or otherwise,
  consumer credit which is payable by agreement in more than four installments or for
  which the payment of a finance charge is or may be required, and (2) is the person
  to whom the debt arising from the consumer credit transaction is initially payable on
  the face of the evidence of indebtedness or, if there is no such evidence of
  indebtedness, by agreement. Notwithstanding the preceding sentence, in the case of
  an open-end credit plan involving a credit card, the card issuer and any person who
  honors the credit card and offers a discount which is a finance charge are creditors.
  The term credit sale refers to any sale in which the seller is a creditor. The
  term includes any contract in the form of a bailment or lease if the bailee or lessee
  contracts to pay as compensation for use a sum substantially equivalent to or in
  excess of the aggregate value of the property and services involved and it is agreed
  that the bailee or lessee will become, or for no other or a nominal consideration has
  the option to become, the owner of the property upon full compliance with his
  obligations under the contract.The adjective consumer, used with reference to a credit transaction,
  characterizes the transaction as one in which the party to whom credit is offered or
  extended is a natural person, and the money, property, or services which are the
  subject of the transaction are primarily for personal, family, or household purposes. The Truth in Lending Act defines a finance charge as the dollar amount of the cost of consumer credit. It includes any charge that is imposed by the creditor as a condition of extending credit, and that is paid directly or indirectly by the consumer. The finance charge is made up of the total amount of interest and fees that are paid over the life of a loan.TILA and Regulation Z violations
  These include failing to treat fees as prepaid finance charges, not calculating the amount financed correctly, and not calculating the APR based on the legal obligation. Other violations include ambiguity around due dates.
  Consumer Credit Protection Act (CCPA) violations
  The CCPA requires that the total cost of a loan or credit product be disclosed, including interest calculations and fees. It also prohibits discrimination when considering loan applicants and misleading advertising practices.
  A list of violations knowingly and willfully  committed against me 15 1692 a(3) 15 1692a(3) 15 1692b(2) 15 1692d 15 1692d(1) 15 1692e 15 1692e(1) 15 1692e(2) 15 1692e(5) 15 1692e(10) 15 1692e(12) 15 1692f  15 1692f(1)   18 usc  8
   18 usc 873  which i should remind you the that a class 3 felony and hold up to 36 months in prison per count 18 usc  914  ucc 3-603  which leaves you open to criminal liability and civil liability  if you would like to continue  the transaction and avoid any and all liability under the i would be more the happy continue doing business with you and a copy of this conversation will be sent to your cfo and the indentured trustee as witness of the crimes committed Regards,
  
  ***************************

  Customer response

  08/15/2024

  I also did not receive a full disclosure closure of the American bankruptcy act as provided in that all debts are prepaid  the lack of this disclosure proves that they are acting in fraud

  

  Business response

  08/15/2024

  Ok let me know if you have set up to pay for the car you wish to purchase

  Customer response

  08/15/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22130447
  
  I am rejecting this response because:  as I have already stated ucc 3-602   ucc 3-603   3-104  the payment is my indorsed promissory note which both copies of are still in my possession  per ucc 3-302   also show me where I would be getting  equal value and consideration by pay you cash and giving you a promissory note where the promissory note covers the car  the cash payment would a donation witch i know you guys are not reporting to the irs as you should  be would also  classify as violation fdcpa as follows 15 usc 1692a(3)  defined as a consumer as any natural person obligated on or allegedly obligated debt 15 usc 1692a(5)  defined as follows   a Debt as an obligation for money, goods, insurance, or services for primarily personal, family, or household purposes ,which would prove the following 18 usc 1341  18 usc 1346  18 usc 1348  18 usc 1349  that would also be a clear cut case for fraudulent misrepresentation   18usc 242 .if you would like to actually complete the transaction  as defined by law in good faith i will not seek further damages for the prior violations committed against me knowingly and willfully by **** Wahlberg ***** and agents   
  
  Regards,
  
  ***************************

  

  Business response

  08/16/2024

  We will no longer be communicating through this channel. Any further communication can be handled by our attorney. 

  Customer response

  08/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22130447
  
  I am rejecting this response because: that's is fine  i will be sending a few affidavits  to the general manager   know as *************************, gm cfo and trustee known as **********************;  and the Wilmington trust company cfo  be sure to rebut anything you may feel is inaccurate on a notarized affidavit be sure it is done by someone who is competent to handle all affairs regarding the remedy at law  any further communication not ******** to the remedy at law will be taken as consent for liability for these violations knowing and willingly committed  by the following agent's  ***********************;   ***********************;*************************;***************** wi
    any and all futher communication pertaining to remedy  will need to be in writing   notarized  and signed  under penalty of perjury  that the rebutted information is true to the best of your knowledge  any  unrebutted affidavits stand as truth in commerce  any failure to provide evidence of your claims will result as an admission of knowledge of the fraud committed by the agents named above which will be used  for the remedy at L.A.W and any criminal liability  for the noted violations  found within the affidavits provided by the affiant seeking remedy   i will also be filing a 211 and 3949a  to alert the irs of the large scale racketeering scheme as the sui juris  i have a duty to report to the principle with any knowledge of fraud or wrong doing as i have first hand knowledge of the violations   commited by  ***********************;   ***** Hartong *************************;***************** agents of ************************* chevy  if you have any further questions for me plz use  the mailing address provided in the affidavits if you would like to settle avoiding all liabiltiy in the matter you let me know in writing  otherwise i will see you and all partys involed  in the united states district court for my remedy  you can have fun explaining  why in the proper court  with original jurisdiction of you stance on the matter at hand in good faith  with clean hands with the anc good luck  

  
  Regards,
  
  ***************************

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a car from them and the engine light is on the car only have 4500 miles on it it is a hybrid and I got a government discount of 4000. Is what they told me the battery won’t stay charged and the engine light is still on. They told me that they were waiting on a loaner car it has now been three weeks and no one is trying to help me and I’m not trying to pay for a lemon that is hat they are trying to sell m

  

  Business response

  05/06/2024

  The vehicle is under full factory warranty and can be taken to any Hyundai dealership at no charge

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They refused to show me anything but one car, the sale guy refused to show me anymore. Before purchasing the car I asked if there was any prior issues and was told no. I then find a crack on the inside of the windshield the day after I bought, the A/C went out by Monday . Tuesday my car was running high rpm’s but not picking up speed, the dealership failed to disclose the fact my car is under a recall, they put it in the paper work of course but when asked they lied to me about it . It is a 2018 clarity hybrid and the first question asked was if it needed plugged in . I was advised this could run on gas only to turn around and find out it does need to be charged . I didn’t want a car that needed to be charged in not equipped with a charging station. I asked them to look over the fuel pump only to be told no that if the car wouldn’t start there it would be a problem . MY VIN NUMBER IS LINKED DIRECTLY TO THE RECALL AND THEY ARE REFUSING TO CHECK IT . I would have not gotten the car with the recall and if it also needed charged . Shady business with shady employees.

  

  Business response

  04/19/2024

  The vehicle has been thoroughly inspected inspected and the recall was disclosed and the customer signed beside the recall. Honda is aware of the recall and will handle when available. The customer was shown other options but needed more down-payment on those to obtain financing.

  Customer response

  04/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21596179
  
  I am rejecting this response because: 
  Yeah I signed the paper work as 50 papers are being pushed in front of me but when asking the salesmen I was lied to so I thought nothing of it. The windshield crack on the inside not even 24 hours later ?? Or how about the A/C not working ??? How about being told it didn’t need charged only to find out it does while my car was in traffic and wouldn’t speed up ??? 
  Regards,
  
  ***** ******

  Customer response

  04/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21596179
  
  I am rejecting this response because: according to them it was driven twice the first time it did mess up . I can’t charge it which is why I stated previously that I did not the car if it had to be charged . It has blown every outlet I have 
  
  Regards,
  
  ***** ******

  

  Business response

  04/23/2024

  Currently working on a resolution with customer

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12 months ago I’ve taken my vehicle to Mark Wahlberg Chevrolet on Broad St here in Columbus,OH and found out that my Cadillac converter,fan, and Schroeder needed to be replaced.My warranty covered the Cadillac converter however I had to come out the pocket for the other 2 things.Fast forward 12 months later I’m dealing with the same issues concerning my vehicle and now they’re saying that the fan and Schroeder is covered however I’m gonna have to pay $2200 for the Cadillac converter because it’s not covered.I took my vehicle to the service department in hopes that my vehicle is in good hands and now the same thing has happened to my vehicle that they supposed to fix and they said that they can’t cover everything because my Cadillac converter was under warranty and now they have my vehicle and I was forced to rent a vehicle because they didn’t offer me a loaner vehicle.

  

  Business response

  04/10/2024

  Hello,

  a lot of what the customer is saying is true. His vehicle is in good hands, it's just an unfortunate parts failure that no one has control over. The same failure of the catalytic converter did occur in March of 2023 at 77,024 miles causing damage to the fan shroud and fan making it necessary to replace all three components. The first time this happened we were able to get the catalytic converter covered under the emissions warranty of the vehicle, but the fan and shroud were not covered so the customer had to pay out of pocket for that portion of the repair. Fast forward 13 months and 25,000 miles later the same failure has occurred. When the catalytic converter was replaced in 2023 under GM emission's warranty it only has the remainder of that emissions warranty or 1 year 12,000-mile parts warranty. Each of those has been exceeded making the converter non warrantable. Since the fan and shroud were paid for out of pocket, they come with a 2-year warranty that is still intact, thus, the converter is not covered but the fan and shroud repair are. We only have a limited supply of loaners currently and did not have one available for immediate use when the car came in. know it's a frustrating situation for the customer but not sure it warranted and BBB complaint against us. We got the customer right in and diagnosed and are expediting the repair as much as possible. The customer requested it be done by this Saturday and we going to make sure we meet that deadline barring any unforeseen circumstances. 

  Customer response

  04/15/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21554786
  
  I am rejecting this response because: I talked to the Manager **** who supposedly is the one who’s overseeing the process and told him exactly what’s going on and I must say this is very frustrating knowing that I’ve bestowed my trust with Mark Wahlberg Chevrolet to fix my vehicle and finding solutions to keep this issue from reoccurring again and here I am 12 months later the same situation has occurred and **** constantly telling me that he’s sorry that this happened however doesn’t seem like he’s trying to do something about it to get the situation rectified.I’m currently in a very frustrating place at this moment because 1.I don’t even know if I’m gonna continue to enjoy my car 2.with these reoccurring events like these whose to say that this situation won’t happen again within the next 12 months or so.Then to top it off they didn’t have a loaner vehicle for me to drive until my car was ready and I had to spend more money out of my pocket for a rental car and Lyft fees.I’m asking that Mark Wahlberg Chevrolet take the bill off of me as well reimburse my Lyft and rental car fees.

  
  
  Regards,
  
  **** *****

  

  Business response

  04/15/2024

  Hello,

  We do understand the customers frustrations. However, we have done all we can do. **** has done everything he can to try and help the customer. We have got the price of the APPROVED repairs down from what was originally quoted. It is uncertain why the issue keeps happening and we have no way of promising it won't again, during inspections we can't see any root cause or concern that would cause this type of failure other than a bad part. The good news is that the parts covered under the customers warranty on this visit will have the remainder of the 2-year parts warranty and the new converter installed on this visit will also now have its own 2-year parts warranty. We will not be taking care of the bill or any fees the customer has incurred for loaners and rides. We met our deadline for completion promised to the customer and the vehicle has been done since Friday April 12th. We apologize we did not have a car to provide the customer while theirs was being worked on. 

  Customer response

  04/21/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21554786
  
  I am rejecting this response because: even tho some of the price was reduced a little bit,however my main concern is what if something like this was to happen again will I be in the same predicament.This situation was very frustrating and the way that this was handled I’m not totally satisfied with the outcome and it puts me in strong questioned that if I purchase a Chevrolet vehicle should I even consider Mark Wahlberg Chevrolet as my dealer of choice.I picked up my vehicle this past Thursday and I hope and pray for the best.
  
  Regards,
  
  **** *****

• Initial Complaint

  04/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was sold a third-party warranty, and due to the finance manager filling out the paper improperly, marking it as a new car instead of used as it was none of the many issues I’ve had with the vehicle have been covered under the warranty. When the finance manager sold me the warranty he said it would be 24 months 125,000 miles from the time of purchase. Since it was filled out improperly under new vehicle, it would only cover 24 months 125,000 miles from 00 miles putting me just outside of coverage. I have called several times even speaking to the GM himself and they all told me nothing could be done. The finance manager told me “they don’t even offer a 24 month 125,000 mile warranty for used vehicles” beings he was the one who sold it to me I told him that itself is misleading and deceptive practice selling me a warranty to my used vehicle that is only for new vehicles.

  

  Business response

  04/09/2024

  The vehicle contract sold covers up to 125000 miles on the vehicle and was clearly explained that way. The vehicle has 175000 miles on it currently.

  Customer response

  04/16/2024

  ***** ***** <*****************>
  4:08 PM (7 minutes ago)
  to disputeresolution
  
  To whom it may concern.  I reject the businesses response due to the fact I was told the warranty was 125,000 miles from the time of purchase, which is the only reason I purchased it. I had several issues that were not covered under the warranty because it was not a  “New Vehicle” as  marked on the warranty contract and I contacted Mark Wahlberg Chevrolet, and they said they could do nothing to assist.  All along I was also in contact with Mark Wahlberg Chevrolet and the warranty company and the warranty company said all Mark Wahlberg Chevrolet had to do was correct the paper work and the warranty company would honor it but they wouldn’t stating  they don’t even offer a 125,000 mile warranty for a used vehicle which is unethical in itself because they sold me the used vehicle with 50,000+ miles and when I contacted the warranty company again they confirmed that they don’t even offer a 125,000 mile warranty for used vehicles which I am assuming is why the finance manager wrote it under new vehicle. He knew all along that I wouldn’t be covered for any damages and still sold me a $3000 warranty anyways. The warranty company told me at the beginning they would honor a refund if requested by Mark Wahlberg Chevrolet and when I told them that they said they wouldn’t do that. If you review their complaints online, many are due to the same unethical sales practice. My vehicle now has 170,000 miles but I have record contacting them several times when I had issues starting at 68,000 miles.
  ***** *****
  ###-###-####

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a red 2018 Chevy Silverado truck with about 43,800 miles on it on 11.4.23 for $37,000. 

  On 1.27.24, I was driving, the truck began shaking and the check engine light came on.  I took it to Coughlin Chevrolet in Marysville, OH. they had it for 3 hours, and said one of the lifters busted, bent 3 other lifters and the cam shaft was messed from the lifter breaking. He indicated the truck may need a new engine. I called Walberg for my service records as Coughlin indicated they would contact GM for assistance.

  During the call, ****, the service manager, assured me the repairs would be covered under the extended warranty. I asked him to make sure because I did not remember purchasing the extended warranty. He said he was looking at my paperwork, and definitely had the extended warranty. 

  So, I had it towed from Coughlin to Walberg. Walberg got the truck on the 29th. On the 31st, I got a call from ****. He said I did not have an extended warranty. I asked him to reach out to GM to see if there was any assistance they might be willing to give me as my five year warranty expired on 1.31.23. On 1.1.23, **** said GM would pay 90% of the costs for repairs. On Friday, 2.2.23, I got a text indicating they did not know what was wrong with the truck. 

  I cannot get a manager on the phone. I have left multiple voicemails which are not returned. At this time, I do not know how much the repairs will cost, what repairs are necessary, and I was not offered a loaner. 

  I put $13,000 down on the truck. 

  I do not trust them to make the necessary repairs correctly. 

  

  Business response

  02/12/2024

  The service Director has talked with this customer and addressed the concerns the customer had. The vehicle is currently in the shop getting fixed and the customer wil have the vehicle back by the end of the week. Thank you for the opportunity to reach out and address the customers concerns. 

  Customer response

  02/12/2024

  I just want to say that in no way was my issues addressed.  They did speak with me about my truck, but only about what was wrong with it and after the BBB filed my complaint.  In no way was my complaint that was filed addressed.  Therefore, they are doing the bare minimum to resolve this matter.  In no way, by me excepting this resolve, makes anything okay.  I will still request a sit down meeting with the GM at that location.  The fact that I had to escalate things to this magnitude before anything was addressed is simply unacceptable.  Moreover, the only reason I’m excepting this as a response is because I don’t trust this business to actually put a new engine in my truck in a timely manner. 
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  02/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 2, 2023, I had taken my vehicle into Mark Wahlberg to have it looked at after an accident and the company not fixing the issue. I had some popping noises when I turned my steering wheel and now my vehicle was overheating. The service advisor, *** *******, had told me I had needed a new steering rack, strut, tire, bubbles removed from the line to the water pump and plastic under the car. They had gone in and "fixed" the issues. It was then Thanksgiving and my car had began to overheat again. I took it in and they had removed the bubbles again. Around December 11th, my vehicle had reduced engine power, was overheating and would not get to over 30 mph so I had to have my vehicle towed to the dealership. They then replaced my water pump along with everything else. From this day, my car has been overheating about every two weeks and I continually have to bring it back in to the dealership to "get the bubbles out of the line." There should be a forever fix instead of me having to come in every two weeks.

  

  Business response

  02/12/2024

  The Service Director will be reaching out to the customer today to discuss the concerns expressed in this statement. This vehicle is still in the shop for diagnosis and the technician is working diligently to pinpoint the cause for the sta*** concerns and pathway to correction. 

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