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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
To Whom It May Concern,I am filing a formal complaint against Nissan North in ******** regarding my Brand New 2023 Nissan ******, leased in 2023. I have faced multiple issues that remain unresolved, despite repeated attempts to work with the dealership.Initial Issue:At 300 miles, the engine pressure light came on. After taking the vehicle to the service department, I was accused of installing the wrong oil filter, which I had not done. The vehicle was sold to me in this condition, and their baseless accusation was extremely ******************** System Problems:The cars computer system has had ongoing issues. It frequently becomes unresponsive, and the settings for gas, speed, and mileage randomly switch to the metric system. Despite multiple complaints, Nissan North has not provided a permanent solution.Recent Failure:Most recently, I was told my car was in perfect condition after an oil change and tire rotation. However, today the computer screen has completely stopped working, severely affecting my ability to use the car safely.Lack of Customer ************************ have attempted to contact Nissan Norths customer ********************** numerous times with no response. Their disregard for my concerns and poor communication has left me extremely dissatisfied.Desired Resolution:A thorough inspection of my vehicle by an independent mechanic or Nissan representative not affiliated with this dealership to resolve the computer issues.An apology for the wrongful accusation regarding the oil filter.Permanent fixes for all current issues. And provide a loaner car to use while they determine whats wrong, no matter how long it takes them to figure it out. Better customer ********************** and communication.I hope with BBBs involvement, Nissan North will take my concerns seriously and work toward a resolution.Business response
09/17/2024
****,
Based on our conversation today I have appointment scheduled for you tomorrow at 7:45 with a rental vehicle to help resolve your issues.
Thank You,
***** ****
Customer response
09/18/2024
The dealership has my car. Id like to leave this complaint open until it is actually fixed as we have been to this point multiple times prior to my BBB complaint.Business response
09/23/2024
***** picked up his vehicle to from Nissan North today. Nissan/North performed a software update on is radio and everything is working as designed. If he has any issues moving forward we will address them.Customer response
09/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ******Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had to go to the to look at the engine light was on 2 weeks ago . Told then not to put my drive side windows down . Because it did not work . they put it down about a week later . my front lock on the driver side is now broke the handle will not unlock the door the key will not unlock the door . . They want to charge my 139 to look at the door . I call a locksmith. to unlock the door they did . he tried to fix the Door Lock Actuator. found it get broke when they put the window down . They will not look at my car unless I pay them the 139 . Or fix my car unless I pay for the pay the labor and the fee to look at it cerebral palsy in my left side . I have to cross over the center console every time I get in on out of my car I have hurt my back side so bad I have a bruise from one side the the otherBusiness response
08/11/2022
Complaint #17690268 Resolution
Spoke with customer via telephone on August 11 at 3:03 pm. Customer stated he had already had his lock fixed at another facility. Nissan North offered to reimburse customer for this repair. Customer declined offer and countered with an offer to fix his window concern in lieu of the reimbursement. Nissan North agreed to counteroffer, and customer is scheduled for repairs on August 22 at 2:30pm. Call ended mutually.
hy here...Customer response
08/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Nissan Frontier with bed cap on Monday, November 15, 2021 from Nissan North (NN) and drove it home to Findlay. Once home, I realized that I had left my garage door opener in my trade-in and that there were no keys for the bed cap on the key ring the salesman had given me. I called NN on Tuesday morning and spoke with my salesman, Steve Fleckenstein(?), about my garage door opener and bed cap keys. He said that NN would ***** my garage door opener to my home, but NN didn't have the keys. I asked that the previous owner be called for the keys. On Wednesday afternoon, I called NN again to check on the key status. Steve said that the previous owner didn't have the keys and offered no solution to my getting any from NN. I went to a local key shop and had a key made for the bed cap.Business response
11/29/2021
Spoke to ******* ****** today and will be mailing out a check for $110.Customer response
11/29/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I accept the business's response to resolve this complaint.
******** ***** ******
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Contact Information
Business hours
Today,9:00 AM - 8:30 PM
MMonday | 9:00 AM - 8:30 PM |
---|---|
TTuesday | 9:00 AM - 8:30 PM |
WWednesday | 9:00 AM - 8:30 PM |
ThThursday | 9:00 AM - 8:30 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.