25 Customer Reviews
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Review from Jeff P
1 star07/13/2024
At some point I signed up for a digital subscription at a promotional rate over an extended period. I subsequently forgot about it, and at the end of the term my credit card was charged. I received no email telling me I was about to be charged, and their statement that it was because my account was on EZ Pay is not acceptable; all my other automatic payments still send a notice days before charging. I had forgotten about the subscription, and would have cancelled before the charge had I received the email, which I'm sure is why they don't send such a notice so that they get an additional month at full rate to offset the promotional discount. I chose not to argue the charge as I'm sure it was in the fine print of what I agreed to, but that doesn't make it any less a dirty tactic.Review from Tammi L
1 star04/27/2024
Is the Dispatch TRYING to go out of business???? Previously comments , along with my experience is awful CUSTOMER SERVICE. I pay , by card,after a call saying I has cancelled. Pay over hundred dollars on March 20 that was to take me to June. No paper in 14 days. Three calls, three different answer. Last says, Adminisation fees???????????? so I received around 2 weeks of papers for over hundred dollars????? Seriously????????? I assume I will NOT see any of reminding$. And NO PAPER. I understand some business are NOT receiving the paper either. These does not look like any customer service.Review from Shawnta P
1 star04/03/2024
Columbus Dispatch has bad business practices. Refuse cancel free digital subscription for their Newspaper in Columbus, Ohio.Review from Loretta
1 star04/02/2024
I don’t know how the Dispatch stays in business. Last week I got ONE paper. No paper on Sunday (3/31/24). Got Monday paper. A miracle. No paper today. Have called, emailed to complain. Does no good. They are soooo sorry. Nothing is done. Will be cancelling at the end of this week. Am tempted to disallow payment on credit card for failure to deliver product. I would definitely join a collective lawsuit against the so called company! ******* *****lReview from Daniel R
1 star02/06/2024
I am supposed to be getting a 6 month online subscription for $1. The past 3 months they have taken $19.99 off my card. Called in January and they said they would refund my money. Never recieved refund. Today ( 2/6/24) they again took $19.99 off of my card, so I am now asking for 3 months of $19.99 be refunded to my card. It is also real complicated to get an actual person on the phone. If I could give this 0 stars, I would.Review from Josh G
1 star12/08/2023
My Father is disabled and has had the paper delivered to the orange box next to his door so he's able to get it to read. the last 3 weeks the paper has been thrown in the drive way and he's unable to get it. Ive called 9 times over the last 3 weeks and have been told each time it'll be delivered the next day in the box, the last 2 day the carrier wrote on the paper he will not deliver it to the box any more. this is unfortunate that you wont be willing to help some one who is disabled and has been a customer for over 50 years. We soon will be canceling our paper since I'm unable to get any help with this issue.Review from Margie D
1 star11/21/2023
A 20+ year home delivery subscription and we are done. Haven’t received a paper in over a week. Spoken to customer service daily, even trying to speak to a manager. Nothing.Review from Carol S
1 star10/29/2023
When I called to report that my Sunday paper had not been delivered, I of course got an automated answering system. The reply was that my paper would be delivered in an hour. It was not. I called again later and was told by automated system that it would be delivered by noon. It was not. I called again, and was given the option to have my subscription extended. This was not a satisfactory response. I just wanted the Sunday paper. There was never an option to speak to a person. They should have offered to extend my subscription on the first call and told me to get my own paper while there were still copies available. At least that way I would have had my paper. By noon there are no papers available in local stores that carry the Dispatch.Review from Tom U
1 star10/16/2023
Columbus Dispatch has a serious home delivery problem in Westerville. We are lucky if we get the paper 2 out of the 6 days they deliver. Contacting them via their web page and speaking with their “off shore” customer service has been unsuccessful. Delivery has been so BAD over the past year. Their home delivery is NOT cheap. So disappointed in their lack of addressing this long time issue. Neighbors also have the same problem.Review from Jess M
1 star08/01/2023
They make canceling subscriptions unnecessarily difficult and continue to rack up charges against you if you can't pay instead of cancelling your subscription.
The Columbus Dispatch Response
08/11/2023
Thank you for taking the time to provide to your feedback. Based on your eNewspaper subscription there were several declined credit card attempts that could not be completed. You also checked the box agreeing to the terms of sale that included the cancelation and refund policy as well as the autopay requirement. The agent you spoke to stopped your account on 8/3/2023. For more information you can visit aboutyoutsubscription.dispatch.com.
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