Business ProfileforHappy Wanderlust Travels

In late December, I had contacted Lisamarie G**** about a trip to St. Lucia which friends were taking and which I was considering joining. The trip was planned for 3-9 June 2023. As it was so far out, one of the most important questions I had was whether the deposit of $409 was refundable. She said multiple times it was refundable except for the $158 for travel insurance. I was fine with that and I booked the trip on 6 January 2023. The original invoice I got listed the travel agency as Casino World Travel. I am including it as "Original Invoice for CLRock". That invoice does not even break down or note the charges. I have had something occur which caused me to need to cancel the trip. As such, on Friday - 27January 2023, I contacted her by email to let her know I needed to cancel the trip. I could not reach her by phone so I sent her an email. She finally called me on Monday - 30 January 2023. Again, we discussed the cancellation and she said I just would not get the $158 for travel insurance but would get the rest. I said I understood and fine. On Tuesday - 31 January 2023, I received an email from her saying "I'm sorry to say there isn't a refund. " She then gave me a phone number to call wherein I was told they couldn't discuss it as I had made the reservation with Happy Wanderlust Travel. She also attached a cancellation invoice - for this invoice the travel agency for which she said she worked and which was noted on the invoice is different than that on my original invoice. I am attaching it as "Cancellation Invoice for CL Rock". In it, an entirely different amount is noted for travel insurance than I was even told it was. I am now out entire deposit of $409.00. I expect a travel agent to be competent and intelligent on the rules etc. I deliberately asked several times about the deposit. Lisamarie Gerlt said every time I would receive all back but the $158 for insurance. She either deliberately lied or is incompetent. Either way it is her fault