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Business ProfileforVision Professionals
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 730 Mount Airyshire Blvd Ste A, Columbus, OH 43235-1364
- BBB File Opened:
- 6/11/1993
- Years in Business:
- 23
- Business Started:
- 5/11/2001
- Business Incorporated:
- 5/8/2011
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Ohio Vision Group, Inc.
- Vision Professionals - Worthington Hills
- Vision Professionals - Grove City
- Hours of Operation
Primary
- M:
- 9:00 AM - 6:00 PM
- T:
- 9:00 AM - 6:00 PM
- W:
- 9:00 AM - 6:00 PM
- Th:
- 9:00 AM - 6:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Dr. Christopher A. Smiley OD, Principal
- Dr. Valerie J. Gardner OD, Company Contact
- Contact Information
Principal
- Dr. Christopher A. Smiley OD, Principal
Customer Contact
- Dr. Christopher A. Smiley OD, Principal
- Dr. Valerie J. Gardner OD, Company Contact
- Ms. Lucinda Thompson, Office Manager
- Additional Contact Information
Fax Numbers
- (614) 846-8577Primary Fax
- (614) 855-9784Other Fax
Phone Numbers
- (614) 846-7574Other Phone
- (614) 855-7574Other Phone
Email Addresses
- Primary
- Sales
- (614) 846-8577
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 25: I had my annual eye examination by *************************************
On April 17: After wearing different trial contacts, I was re-examined by Dr. ******** Following that exam, the forms for my medically-necessary contacts were supposed to be submitted that day to EyeMed.
On June 4: I called EyeMed to find out the status of my order for medically necessary contacts. The representative there said that they had not received any order from Dr. ********* ****** for medically-necessary contacts for me in 2024. They had the record from 2023.
Last year, the date of service was March 21 and it was approved by April 10. After I got off the phone with EyeMed, I called Vision Professionals and talked with the ****** manager, *****. After checking into it, he called me back and apologized. He said that they had (on June 4) submitted the correct paperwork to EyeMed.
On June 19: I called EyeMed to find out the status of the order for my medically-necessary contacts. The representative, who told me his name was *****, told me that he could not find any order for me for 2024 for medically necessary contacts. He was able to find the order processed in 2023.
It has now been nearly three months since my initial eye exam and I still do not have my medically-necessary contacts. And, I do not know what else to do to get efficient and timely service to make this happen.
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