ComplaintsforLev's Pawn Shop

• Initial Complaint

  05/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 5, 2024 I purchased dj equipment from Lev's Pawn Shop located at 1912 Hollywood Blvd, Hollywood, FL 33020. I asked the sales person if he could connect the dj unit to make sure it was operational. He informed me that he could not because they did not have an Ipad in the store to connect it to, but he assured me that it was working properly because it was brand new and in its original box. After I purchased it, I realized the unit needed an adapter to be connected to the Ipad. I ordered the adapter from amazon and it didn't arrive until May 10, 2024. Once I connected the unit using the adapter it did not play or read the Ipad connection. Once I discovered that it did not work, I attempted to return the unit. I spoke to a person who said she was the owner (Susie) and explained the situation and she replied that all sales are final. I explained to her that the sales person emphatically stated that the unit was working because it was brand new and had never been used. Susie said all sales are final and went as far as to insinuate that I had used and broken the unit. I showed her the receipt of purchase and the receipt from amazon for the adapter and the date in which it arrived, but she was insistent that I destroyed the unit. As a reputable business you would think that the Lev's Pawn Shop would ensure that the products it sells are functional and if the products aren't would provide the customer with a refund or replacement.

  Business response

  05/30/2024

  To state the true facts of this incident, this gentleman responded to an Offer Up ad for a Brand New in the Box Numark DJ Turntable.  The sales associate ******, not the Store Manager *****, encouraged the customer to test the item before purchasing it even though the item was in fact new in the original packaging and did so several times. The customer rejected all suggestions to test the item and customer also observed and acknowledged the fact that this item was brand new and said it would not be a problem.  The customer returned 10 days later after the purchase date and requested a full refund claiming the item was defective and not working. The store Manager ***** pointed out that as stated on the Sales Receipt and Clearly Displayed for all Business Patrons there to see is a Sign "ALL SALES ARE FINAL" and 10 days had passed since the item was purchased.  At this the point the customer made threats at the store associates and said he promises that he will make us pay for it if we do not refund him his money. At this point, the customer abandoned the product in the store and stormed out saying he will make us pay because we don't know who we are messing with. The following day the Store Associate ****** tested the product and found out it was in working condition. 

  Customer response

  05/31/2024

  I am rejecting this response because: once again ***** and ******* has completely fabricated a false narrative and blatantly lied. I was never told to examine before I purchased said product, they said they had no way of testing product. He assured me that it worked because it was new and in its original packaging box. I never threatened anyone those accusations are false and frivolous.

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Subject: Re: complant #******* Levs Pawn ShopI tried to redeem my pawn from Levs pawn shop 785 East Hudson st C0lumbus, Ohio, 43211, Phone # *********** on October 12, 2022 and was told that my pawns were stolen a, month ago, and i can choose something at the Main st store to replace them., if i pay storage and interest. the tennis bracelet was given to my wife by her mother and cannot be replaced and my ring , i bought FROM Levs pawn shop, and have the receipt. i will except the amount i payed for it minus storage and interest, but the tennis bracelet cannot be replaced, i will accept the following,Tennis bracelet is 14k white gold 15.30 grams and 60 x .02 diamonds total $1500 -$295 storage and interest =$1205 i will exceptRing is 14k white gold 6.60 grams with 10 x .05 diamonds, i payed Levs pawn shop $369 for it. minus $165 storage and interest = $204I will settle for $1205 + $204 = $1409I will settle for $1409 for my stolen property,Thank you,

  Business response

  01/25/2023

  We are sincerely sorry that your pledged property was stolen.  Thieves made entry to our building by knocking a hole through a cinderblock exterior wall.  Although we can not replace the sentimental value attached to your items, we can attempt to replace the items with like items that we might have in our inventory.  

  The Ohio Pawnbroker statute states the following:

  In the event that any articles or property pledged are lost or rendered inoperable due to negligence of the licensee, the licensee shall replace the articles or property with identical articles or property, except that if the licensee cannot reasonably obtain identical articles or property, the licensee shall replace the articles or property with like articles or property.

  Your pawn tickets provide a detailed description of your pledged property.  If you would be willing to come to either of our large main street locations we will try to replace your items with something of equal quality.

  Again we are sorry that this happened.

  **** ******

   

  Customer response

  01/25/2023

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  08/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  August 15th 2022 I was contacted by the police department telling me an alert was made on my stolen gun that was reported back in November 2021 in a robbery and that the gun was recovered at Levs on Mt Vernon Ave. the pawn shop illegally purchased a stolen gun without thoroughly running the serial number and allowed a person to walk away Scott free. Then have the audacity to tell ME, THE VICTIM I HAVE TO PAY FOR IT BACK!! I want my belongings back and they need reviewed for breaking the law and accepting and receiving Stolen property.

  Business response

  09/01/2022

  The pawn shop acted legally and with good faith when we purchased the hand gun  The seller had done business with us in the past and signed a statement certifying that they were the rightful owner of the property.  We obtained Id information and accurately reported the information to the police.  That is how the police where able to identify it.   Now the police have an individual who they can investigate and potentially charge regarding your robbery.   You don't seem to care that our business now becomes a victim by not being reimbursed for the money that they used to purchase the gun.   The pawn acted legally, ethically in this transaction and is entitled to be reimbursed in this situation.

  We are willing to return to the property to you at no charge.  You will however have to pass the federal background check, which we will also conduct at no charge

  **** ******

  614 325 1980

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