Business ProfileforEcoshield Pest Solutions Columbus, LLC

BBB transcribed from typed letter received via transfer from another BBB:

************************;
************************;
*********, ** 44906 

Complaint Information: 
Product or Service Involved: Pest Solutions 
Date of purchase or Service: May 24, 2024 
Amount involved: $341.33 (so far) 

What is your complaint: 

EcoShield Pest Solutions had sent an agent, ******************* to our neighborhood to sell a service to me. I asked him if they offer a military discount and senior citizens discount for their services. He did not offer me any discounts. I let him know that I had a ********* bee problem, bot not a danger. We sat on my front deck for some time just talking about the services that they offer. I let him know that I did not want a contract, buit just wanted the ********* bee problem taken care of. Eventually, he handed me his phone. I let the person on the other end of the call know that I did not want a contract. Last month I got a bill for roughly $160.00. This month I received another bill for $160.00. I called Ecosheild Pest solutions and they told me that I had signed a contract with them and that I was not able to cancel. I had told them multiple times that I did not want a contracted service with anyone. I recalled signing something, but assumed it was for them to be on my property that day to spray a one time application onto surfaces to get rid of the ********* bees. Again, I was not told that I was signing a contract. I called EcoShield Pest Solutions again on July 19, 2024 at number ************ with my daughter present and spoke with agent, ****. She said stated that I do have a contract, but my account is currently frozen/cancelled. She then told me that I could settle my account by paying off the balance on my account, which was $160.50. I requested a copy of the said contract and she emailed it to me, to my personal email adress, ************************* I had my daughter look it over and it was signed by me, but it was not the form I recall signing in the first place. The contract documents were dated for May 24, 2024. She also mentioned during our call that I have a verbal contract with them, which I feel is not binding. The only thing that **** offered me on behalf of the company was to settle my account to get out of my contract, but on the other hand she stated that my account was frozen/cancelled.